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"There is no reason anyone would want a computer in their home."
Ken Olsen, chairman and founder of Digital Equipment Corporation ; 1977
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| Application No. | Application Title | Issue Date |
| 20110317591 | Presence Based DTMF Signaling Enablement Of Voice Communication Controller And Method A voice communication controller (e.g., private branch exchange (PBX)) is described herein which can automatically enable an outbound dual tone multi-frequency (DTMF) feature for one of it's extensions that is attached to a phone which belongs to a user while that user ... | 12/29/2011 |
| 20110231247 | Pay-Per-Call ad system A method and system are provided for connecting consumer searches and phone calls. In accordance with one or more embodiments, the method includes the steps of (a) receiving from a search system and storing the search results relating to an online or mobile search perfo... | 09/22/2011 |
| 20110194466 | Pull Based Data Driven Consultative Transfer A method for transferring a telephone call includes receiving a communication at a first client computer from a second client computer. The first client computer and the second client computer run communication software that supports voice over Internet Protocol. The co... | 08/11/2011 |
| 20110069827 | METHOD AND SYSTEM FOR TRANSFER OF CALLS FROM AN IP BASED PHONE A system for and method of providing a call transfer is presented. In one exemplary embodiment, the system and method of providing a call transfer may comprise receiving, via a network interface, a call at an IP based phone, the call originating from outside a network o... | 03/24/2011 |
| 20110002453 | Method and system for connecting a telephone call to a third party A method and a system that allows a person to contact one or more companies with which the person has a relationship, such that the person can contact each company using a single telephone number. According to a first embodiment, a method is provided comprising receivin... | 01/06/2011 |
| 20100290611 | MULTIMODAL CONVERSATION PARK AND RETRIEVAL Established multimodal conversations are enabled to be parked within an enhanced communication system such that a subscriber of the system can be notified through a variety of means and enabled to retrieve selected or all modalities for continuing the conversation. Diff... | 11/18/2010 |
| 20100272250 | Method and System for Pulling a Call A method and system for transferring a call from a first device to a second device. The method includes: a) transmitting a notification from a call management server to the second device to indicate that the first device is engaged in a call that is transferable; b) rec... | 10/28/2010 |
| 20100158234 | METHOD AND SYSTEM FOR TRUNK INDEPENDENT GATEWAY TRANSFER OF CALLS Techniques for providing a method and system for trunk independent gateway transfer of calls are disclosed. In one particular exemplary embodiment, the techniques may be realized as a computer implemented method, comprising receiving a call transfer request for a call a... | 06/24/2010 |
| 20100131271 | SYSTEMS AND METHODS TO REDIRECT AUDIO BETWEEN CALLERS AND VOICE APPLICATIONS A call center environment is provided that allows a customer service representative to populate a workstation display screen with data using either keystrokes or voice input. The voice input is provided to the workstation using a voice overlay and voice platform to conv... | 05/27/2010 |
| 20100098229 | TELEPHONE RELAY SYSTEM, TELEPHONE RELAY APPARATUS AND TELEPHONE RELAY METHOD The present invention provides a telephone relay apparatus in which even in a telephone terminal which cannot recognize a subaddress, it is possible to attain information to judge whether or not the call is to be started. A telephone relay apparatus 100 possesses... | 04/22/2010 |
| 20100046733 | METHOD AND DEVICE FOR BLIND TRANSFER SERVICE This invention provides method and device for blind transfer service. The method comprises the following steps: first, user A establishes a call with user B, then, user B originates a call transfer request to request to transfer the call with user A to user C; applicati... | 02/25/2010 |
| 20100040218 | CONSULTATIVE TRANSFER SERVICE METHOD AND APPARATUS This invention provides consultative transfer service method and apparatus. The method comprises the following steps: firstly, user A establishes a call with user B, and then, user B establishes a call with user C and initiates a call transfer request of requesting to t... | 02/18/2010 |
| 20090316877 | METHOD AND SYSTEM FOR A CALL TRANSFER A system for and method of providing a gateway transfer mechanism is presented. In one exemplary embodiment, the system and method of providing a gateway transfer mechanism may be realized as a method, comprising identifying, at a gateway, a call to be routed to a first... | 12/24/2009 |
| 20090296914 | Method And System For A Gateway Transfer Techniques for providing a gateway transfer mechanism are disclosed. In one particular exemplary embodiment, the techniques may be realized as a method, comprising identifying, at a gateway, a call to be routed to a first location, determining whether to transfer the ca... | 12/03/2009 |
| 20090268895 | System and Method for Network Based Call Transfers A system and method for transferring calls between multiple devices. A call is communicated through a network device to a first phone utilizing a first communications service. The call is transferred from the first phone to a second phone. The call being transferred in ... | 10/29/2009 |
| 20090245499 | CALL TRANSFER SYSTEM AND CALL TRANSFER CONTROL METHOD A home presence server has a storage area in which a SIP URI (hereinafter URI) of a call destination and a URI of a transfer destination are correspondingly stored. When a SIP server in a network receives a call-out request containing the URI of a first terminal being a... | 10/01/2009 |
| 20090207990 | TELEPHONE COMMUNICATION CONTROL APPARATUS, TELEPHONE COMMUNICATION SYSTEM AND TELEPHONE COMMUNICATION CONTROL METHOD USED FOR THE SAME The present invention provides a telephone communication control apparatus that ensures a user to be reached by a person who is calling the user without requiring the user to open a number, which identifies the user, to the party. A telepho... | 08/20/2009 |
| 20090207991 | ENHANCED TELEPHONY COMPUTER USER INTERFACE ALLOWING USER INTERACTION AND CONTROL OF A TELEPHONE USING A PERSONAL COMPUTER An enhanced telephony (ET) computer user interface that seamlessly integrates features of a personal computer (PC) and a telephone into a coherent user interface. The user is provided with a rich variety of functionality that leverages the fact that the PC has considera... | 08/20/2009 |
| 20090161855 | System and method for hold and re-ring A system and method for transferring calls. A voice communication is received. The voice communication is placed on hold in response to receiving user input. Multiple phones are rung simultaneously in response to receiving the user input. The voice communication is conn... | 06/25/2009 |
| 20090147941 | Method and system for reducing a perceived call transfer delay between a target and a talker A method and system reduces a perceived call transfer delay between a target and a talker. The perceived transfer delay is caused by the reaction time of the talker when the call is transferred. The call is transferred from between a caller and the target, to between th... | 06/11/2009 |
| 20090136016 | Transferring a communication event A method of transferring a communication event from a calling user to at least one destination user is provided. The method comprises a communication client of the calling user establishing a connection with a communication client of an intermediate user over a packet-b... | 05/28/2009 |
| 20090129562 | METHOD, SYSTEM AND DEVICE FOR DISPATCHING CALLS The present disclosure discloses a call dispatch method which can hold a plurality of calls concurrently for a flexible dispatch and which includes allocating a received call to a dispatch terminal, receiving a call processing request returned from the dispatch terminal... | 05/21/2009 |
| 20090129579 | SUBSCRIBER ACCOMMODATING APPARATUS, TRANSFER CONTROL METHOD, COMMUNICATION SYSTEM, AND PROGRAM PRODUCT A subscriber accommodating apparatus which receives a call connection request from at least one subscriber terminal includes a control unit. The control unit compares a number of sessions under connection with a predetermined threshold value and controls a transfer of t... | 05/21/2009 |
| 20090110175 | Gateway and System and Auto Call-Transferring Method for VOIP A VoIP gateway, a VoIP phone system and an auto call-transferring method for VoIP are disclosed. The method is used in the VoIP gateway with a plurality of predetermined IDs, wherein the method comprises the steps of: receiving a call connection request for a first pred... | 04/30/2009 |
| 20090052651 | COMMUNICATION CONTROL SYSTEM, CALL CONTROL SERVER, AND COMMUNICATION CONTROL METHOD A call control server establishes a connection between a first terminal agent and a second terminal agent, as an existing call. When a first real terminal device included in a first terminal group has accepted a transfer request, the call control server transmits existi... | 02/26/2009 |
| 20090036107 | METHOD, CALLEE STATION, AND COMMUNICATION SYSTEM FOR PERFORMING CALL TRANSFER FUNCTION A method is provided for transferring an incoming call. The method includes determining whether the incoming call is answered or transferred, converting caller information of the incoming call in a first network to yield converted caller information in a second network ... | 02/05/2009 |
| 20090029688 | Enhancing a transferred call A communication system includes logic to detect I/O activity of a first communication device, logic to ascertain whether a second communication device having an active call is in proximity to the first communication device, and logic to provide a substantially uninterru... | 01/29/2009 |
| 20090023430 | Bring call here selectively A communication system includes logic to detect a second communication device in proximity to a first communication device engaged in a call, and to provide a substantially uninterrupted transfer of selected parties to the call to the second communication device. A prox... | 01/22/2009 |
| 20080310611 | Control System of Communication Network A smooth and seamless terminal switching guaranteeing continuity of communication at an application level is realized. A call control means for setting and managing a physical and logical transmission path between communication terminals, a... | 12/18/2008 |
| 20080260137 | VOICE PORTAL COMMUNICATIONS A method includes receiving a telephone call at a network device and forwarding the telephone call to a proxy device. The method also includes forwarding the telephone call, from the proxy device, to a first voice portal and determining that telephone call should be tra... | 10/23/2008 |
| 20080240404 | Method and system for aggregating and analyzing data relating to an interaction between a customer and a contact center agent A method and system for aggregating data associated with an interaction between a customer and a customer service representative is provided. The method is implemented by a readable medium having a plurality of code segments. The method includes the step of receiving cu... | 10/02/2008 |
| 20080205618 | CALL TRANSFER SERVICE USING SERVICE CONTROL POINT AND SERVICE NODE A service node is used in the implementation of a call-transfer service in which a service call is transferred to a second agent from a first agent. A code receiver receives from a service control point, via a data link, at least one subscriber-defined call-transfer fea... | 08/28/2008 |
| 20080181373 | Call Messaging System Call messaging techniques are disclosed that allow a called party and a calling party to communicate without interfering with an on-going call in which the called party is participating, and enable the called party to communicate with the calling party even after the ca... | 07/31/2008 |
| 20080123831 | SYSTEMS AND METHODS FOR CALL ROUTING Systems and methods for call routing are shown and described. The method can include receiving, at a site external to a mobile telephone network, an incoming telephone call via a first fixed line telephone number, signaling a mobile telephone network to initiate a call ... | 05/29/2008 |
| 20080101579 | Telephone system, master device, and terminal accommodation method According to one embodiment, a telephone system including a first communication terminal configured to perform a telephone communication by use of proper address information, a master device which accommodates the first communication terminal via an extension telephone ... | 05/01/2008 |
| 20080043970 | MEDIA TERMINAL ADAPTER (MTA) ROUTING OF TELEPHONE CALLS BASED ON CALLER IDENTIFICATION INFORMATION Systems and methods are disclosed for a media terminal adapter (MTA) that contains a routing table for routing incoming telephone calls based on caller identification information. The MTA is coupled to a router/hub, where all digital telephones are then connected to the... | 02/21/2008 |
| 20080043971 | Transparent transfer of a two-way communication A first user at a first computing device communicates with a second user at a second computing device. Both devices communicate in real-time via a network service such as in instant messaging service. The network service upon request of the one of the users can transfer... | 02/21/2008 |
| 20080037737 | SYSTEM AND METHOD FOR EFFECTING AUTOMATIC TRANSFER OF TELEPHONE CALLS For use with call transfer circuitry associated with a central office, an automatic transferring system and method for automatically transferring a telephone call from a called party to a subsequent party and a surveying system incorporating the system or the method. In... | 02/14/2008 |
| 20070269036 | Cross-protocol universal call identifier A method is provided for operating a directory assistance system having a plurality of different network elements operating on different protocols. The method includes receiving, at a first network element, operating on a first operating protocol, an incoming directory ... | 11/22/2007 |
| 20070263828 | Transferring a communications exchange Methods and systems for transferring a communications exchange using a mobile handset are described. A radio frequency (RF) signal is transmitted from a mobile handset to a base station to provide a communications exchange. The communications exchange exists between the... | 11/15/2007 |
