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| Number | Title | Issue Date |
| 8180037 | Automated registration for mobile device reminders A system allows automated registration for reminders to be sent to a mobile device, such as a mobile telephone. A telephone number to use to register for an automated reminder is displayed in conjunction with an advertisement for an upcoming event. A user who views ... | 05/15/2012 |
| 8155297 | System and method for providing call-back options A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at... | 04/10/2012 |
| 8135123 | Methods, systems, and products for responding to communications Methods, systems, and products are disclosed for responding to a communication. The communication is received from a sender's address and is destined for a recipient's address. An audible message associated with the sender's address is retrieved. The audible message... | 03/13/2012 |
| 8126723 | System and method for improving tuning using caller provided satisfaction scores A system and method provide a way of improving customer satisfaction with an IVR by identifying tuning opportunities for applications of an IVR system based on customer satisfaction scores. The system and method compare portions of the IVR application to a customer ... | 02/28/2012 |
| 8116443 | Automatic callback and caller ID method and system The method of the present invention allows a voice mail recipient to activate an automatic callback to a previous caller whose calling telephone number and recorded voice message have been left in the voice mail recipient's mailbox associated with a voice mail syste... | 02/14/2012 |
| 8111821 | Automated follow-up call in a telephone interaction system A follow-up call to a user is made after completion of a first call with a voice user interface module operable on a computer. The voice user interface module inquiries about information communicated in the first call. ... | 02/07/2012 |
| 8107609 | Methods and systems for telephony call-back processing The present invention provides flexible call processing. In one embodiment, a first call from a calling party intended for a called party is received at a call processing system. The call processing system places a second call to a telephonic device associated with ... | 01/31/2012 |
| 8102986 | Methods and systems for providing telecommunications services The present invention is related to telecommunications. A call processing system receives a first call from a caller intended for a first person. A notification regarding the first call is transmitted over a network to a terminal associated with the first person. A ... | 01/24/2012 |
| 8054961 | MeetMe assistant In some embodiments, a future availability system may include one or more of the following features: (a) a memory having, (i) a future availability program that allows a caller to obtain future availability information about a call recipient if the caller has been d... | 11/08/2011 |
| 8036361 | Selection of ringback tone indicative of emotional state that is input by user of called communication device A ringback tone, indicative of an emotional state that is input by a user of a called communication device, is selected to play to a calling communication device during a call to the called communication device. ... | 10/11/2011 |
| 8000461 | Systems, methods, and devices for a callback/callback reminder feature A telecommunications device. The device includes a receiver for receiving an incoming call and a processor in communication with the receiver. The processor has a callback/callback reminder module for automatically calling back a calling party of an incoming call or... | 08/16/2011 |
| 7953217 | System and method for providing a call back option for callers to a call center A system and method for providing a call back option to a customer of a call center. According to one embodiment, the system includes a telecommunications switch and an automatic call distributor in communication with the telecommunications switch via first and seco... | 05/31/2011 |
| 7822186 | Methods and systems for time-based delivery of calls Methods and systems are provided for managing the scheduling of calls and automating the process of making and delivering such calls. Any endpoint (e.g., telephony-enabled) device can be used with a PSTN, cellular, and VoIP network. Different types of devices and in... | 10/26/2010 |
| 7813489 | System and method for minimizing queue callback faults Queue callback systems and methods handle scheduled callbacks to requesters in the absence of resources by providing a pre-established message soliciting the establishment of an alternate callback. Non-callback options can also be presented to the respective request... | 10/12/2010 |
| 7792265 | Call completion service in case of called party unavailability If an attempt by a first user to contact another party fails, a callback server sets a flag. The callback server monitors terminals that have such flags set and is arranged to transmit an alert to the calling party when the called party next becomes available. Howev... | 09/07/2010 |
| 7769156 | System and method for providing a reverse camp-on feature in a communications environment A method for facilitating a data session in a communications environment is provided that includes receiving, at a first endpoint, a call that was initiated by a second endpoint. The first endpoint is already engaged in a previous call. The method further includes i... | 08/03/2010 |
| 7715543 | Method for verifying telephone call back information for return calls which are initiated via the internet According to the inventive method, call back information is transmitted to a telephone network via an internet terminal using a click-to-dial service. In order to verify the information, the telephone network extracts internet terminal specific information from the ... | 05/11/2010 |
| 7634075 | Apparatus and systems for utilizing caller ID data to automate return call processing Apparatus and systems for recording Call ID data and transmitting the Caller ID data to remote telecommunications devices on demand, to fully or partially automate the dialing process for remotely calling back a message sender. ... | 12/15/2009 |
| 7587038 | Enhanced call return in a wireless telephone network A method for enabling enhanced call return in a wireless network comprising receiving an incoming telephone call from a caller, wherein the incoming telephone call identifies a mobile subscriber (MS) as a callee thereof; capturing caller-specific information for the... | 09/08/2009 |
| 7573995 | Single telephone number access to multiple communications services A platform provides access to multiple telecommunications services via a single telephone number. These services may include, for example, voicemail services, facsimile messaging services, paging services, and outbound calling services. A guest caller may call the s... | 08/11/2009 |
| 7573996 | Presence based callback The present invention provides presence-aware systems. More specifically, methods and systems are provided that enable a contact center to utilize presence information when servicing a contact. When the presence of a particular customer is detected, such information... | 08/11/2009 |
| 7519170 | Systems and methods for arranging a call According to one embodiment of the present invention, a method of arranging a call with a service provider is disclosed. The method includes: determining whether the service provider accepts arranged calls; if it is determined that the service provider does not acce... | 04/14/2009 |
| 7502457 | Outbound call rules routing An AIN service for provides a subscriber the ability to configure outbound call routing rules. Using telecommunications variables such as time of call, call busy status, call unanswered status, and numbers dialed, a subscriber is enabled to configure a service contr... | 03/10/2009 |
| 7499536 | Apparatus and method for intelligent call routing and call return A computer program for routing a service call from a calling party to a service network having a plurality of service network locations, the program stored in a computer-readable medium. The program includes receiving a service call request to connect the calling pa... | 03/03/2009 |
| 7480374 | Emergency service call back to a ported number An emergency routing number (ELRN) is assigned to each switch in a wired communication network. When a switch of the wired communication network routes an emergency call to a Public Service Answering Point (PSAP), the switch sends the ELRN as the calling party numbe... | 01/20/2009 |
| 7477732 | Method and system for multiple-channel automatic recall The invention concerns a method which consists in introducing for each registered user a profile comprising filtering and agenda data, determining and updating an accessibility status of each registered user terminal (10, 11), depending on whether the latter ... | 01/13/2009 |
| 7466813 | Enhanced call return in a wireless telephone network A method for providing enhanced call return in a wireless network is disclosed. The method includes receiving a call placed to a mobile subscriber from a caller, determining whether the mobile subscriber is a subscriber to an enhanced call return service, loading a ... | 12/16/2008 |
| 7454004 | Method and system for verification of remote party identification A method for processing a transaction. The method includes receiving validation requests, automatically initiating one or more callbacks to an authorized transactor, and validating one or responses from the authorized transactor. The automatic initiation is in respo... | 11/18/2008 |
| 7443971 | Computer system with do not disturb system and method A do not disturb system and method in a computer system at which communications such as voice calls and text messages are received. A user or process may set a computer system into a do not disturb mode, in which any communication routed through the machine will be ... | 10/28/2008 |
| 7436940 | Methods and systems for enabling a reply call to voice mail message Methods and systems for enabling a subscriber to reply to a voice mail message that has been made available for the subscriber at a voice mail system (VMS). In response to an indication, the VMS transmits a release message with respect to the subscriber's communicat... | 10/14/2008 |
| 7437171 | System and method for long distance dispatch calling restrictions A method and system for long distance dispatch calling restrictions are provided. A user who does not subscribe to long distance dispatch services can make a long distance dispatch call to the originator of the last received dispatch call within a predetermined peri... | 10/14/2008 |
| 7433459 | Methods and apparatus for providing telephone support for internet sales Methods and apparatus for providing manned, e.g., live customer support to customers, e.g., people using the Internet to purchase goods and/or services are described. A person viewing a Web Site, e.g., a customer, is presented with a button which provides the opport... | 10/07/2008 |
| 7409050 | Method and apparatus for managing missed-call lists A method and apparatus for managing a missed-call list in a telephone device by flagging a missed-call entry as “called-back” when a telephone call is placed to or received from the party listed in a missed-call list. The telephone device may still maintain the ... | 08/05/2008 |
| 7406164 | Call initiation via calendar A system and method for initiating calls via electronic calendar is disclosed. A call list is associated by a user to a particular time and day within the electronic calendar. When the particular day and time arrives, the call list is forwarded to a service which ex... | 07/29/2008 |
| 7391857 | Methods and apparatus for forwarding caller ID data from a call answering device utilizing a call control system Methods and apparatus for forwarding Caller ID data on demand when retrieving messages from an answering device using an endpoint telecommunications device and an associated call control system (such as the central office of the calling phone, a PBX, ToL Gatekeeper,... | 06/24/2008 |
| 7376226 | Systems, methods and devices for a callback/callback reminder feature A telecommunications device. The device includes a receiver for receiving an incoming call and a processor in communication with the receiver. The processor has a callback/callback reminder module for automatically calling back a calling party of an incoming call or... | 05/20/2008 |
| 7372947 | Message exchange and method for distributing messages in telephone networks A voice-controlled message exchange apparatus and method for receiving spoken messages, from a plurality of subscribers in a public switched telephone network via the telephone network. The voice controlled message exchange is used for storing the received messages,... | 05/13/2008 |
| 7366782 | Systems and methods for termination of session initiation protocol Systems for graceful termination of support for session initiation protocol communications on a server are described. Systems include techniques for setting a time period for gracefully terminating such support, for sending a service unavailable message to a client,... | 04/29/2008 |
| 7362854 | Portable electronic device having integrated telephony and calendar functions The phone number or other identifying information of an incoming phone call or other network communication is optionally stored, and a call-back is optionally scheduled. The user is prompted whether to schedule a call back, and if so, a call-back sequence is initiat... | 04/22/2008 |
| 7363381 | Routing calls through a network Routing calls through networks includes a device configured to support a first protocol for initiation, maintenance, and termination of a communication session between call endpoints, and to support a second protocol for resolving endpoint addresses for the communic... | 04/22/2008 |
