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| Number | Title | Issue Date |
| 8189759 | System and method for automatic call back using availability information A system and method are provided for controlling execution of a call back to a called party, comprising determining availability status of the called party, evaluating compatibility of the availability status with initiating call back to the called party, and in the... | 05/29/2012 |
| 8102985 | Method and system for providing a camp-on hold service A method for providing a camp-on hold service comprises detecting a hold condition between a first user and a second user and establishing a call hold by placing the call on hold. The method also comprises receiving a request from the second user to camp-on to the c... | 01/24/2012 |
| 8041019 | Methods and apparatus for call back disposition and re-evaluation in interactive voice response based customer care An interactive voice response (IVR) system which assists in identifying repeat callers, understanding whether they are calling for the same reason as one of their previous calls, and properly disposing of the call. If the repeat caller is calling for the same reason... | 10/18/2011 |
| 7853001 | Method and system for providing a camp-on service A method for providing a camp-on service includes receiving from a caller a request to communicate with a called party via a first communication method and notifying the caller that the called party is currently communicating on a first call via the first communicat... | 12/14/2010 |
| 7672440 | Single point of contact personal communication system A computer/telephony integrated single-point-of-contact system (CISS) enabling a user to contact another using multiple devices with a single contact attempt is disclosed. A plurality of computer programs residing in a computer use a subscriber database, authorizati... | 03/02/2010 |
| 7660405 | System and method for employing state information to enhance network functionality A system and method for enabling an enhanced camp-on feature for a communications device. In an illustrative embodiment, the system includes a first mechanism for providing information pertaining to why a first user of a first communications device is unable to be c... | 02/09/2010 |
| 7590232 | System and method for tracking individuals A client identity verification system and method which includes receiving a spoken voice sample from a client. Identifying the match of the client, verifying client information, changing parameters in a conditional database and communicating alerts based on the resu... | 09/15/2009 |
| 7469044 | Callback when not engaged by means of automated redialling in communication networks The invention relates to a method of redialing in telecommunication networks for a call back when not engaged, whereby a caller carries out a call attempt to reach a callee, whereby the callee does not respond at firs. According to the invention, the callee may be r... | 12/23/2008 |
| 7443283 | Methods and apparatus for connecting an intimate group by exchanging awareness cues and text, voice instant messages, and two-way voice communications A personal communicator with context awareness in a wristwatch form for connecting intimate friends and family via awareness cues and text, voice instant message, or synchronous voice connectivity. Sensors worn with the watch produce raw data tracking location (via ... | 10/28/2008 |
| 7440563 | Telecommunication and advertising business model and method of utilizing same A telecommunication and advertising business model and method of utilizing same that permits users to make telephone calls for a predetermined amount of time according to the destination of the call. The telecommunication and advertising business model is controlled... | 10/21/2008 |
| 7409050 | Method and apparatus for managing missed-call lists A method and apparatus for managing a missed-call list in a telephone device by flagging a missed-call entry as “called-back” when a telephone call is placed to or received from the party listed in a missed-call list. The telephone device may still maintain the ... | 08/05/2008 |
| 7391857 | Methods and apparatus for forwarding caller ID data from a call answering device utilizing a call control system Methods and apparatus for forwarding Caller ID data on demand when retrieving messages from an answering device using an endpoint telecommunications device and an associated call control system (such as the central office of the calling phone, a PBX, ToL Gatekeeper,... | 06/24/2008 |
| 7366293 | Call center administration manager A network-based call center for managing a company's interactions with its customers uses resources supplied by an application service provider. The call center stores sensitive information on a database within the company's private network, behind a firewall. When ... | 04/29/2008 |
| 7359498 | Systems and methods for arranging a call According to one embodiment of the present invention, a method of arranging a call with a service provider is disclosed. The method includes: determining whether the service provider accepts arranged calls; if it is determined that the service provider does not acce... | 04/15/2008 |
| 7333477 | System and method for bandwidth on demand for internet service providers A telecommunications system and method for increasing communications bandwidth for an Internet Service Provider (“ISP”) to accommodate temporary fluctuations in demand. The present invention utilizes an Advanced Intelligent Network (“AIN”) to re-direct calls... | 02/19/2008 |
| 7327712 | Selection system, its selection method for voice channels, and switchboard for use therein A voice channel selection system for use in VoIP communication includes a plurality of VoIP trunk packages and a switchboard for bidirectional connection to the Internet via this plurality of VoIP trunk packages. The switchboard is provided with a call control unit.... | 02/05/2008 |
| 7327835 | Methods and systems for enabling return to same position in a review of messages in a voice mail system using tag or identifier stored in the voice mail system Methods and systems for enabling a subscriber to interrupt a review of messages in a voice mail system (VMS), to make a call or take some other action, and to return to the same position as occupied at the time of interruption in the review of messages in the VMS. I... | 02/05/2008 |
| 7325029 | Methods for enabling e-commerce voice communication Methods for operating multimedia computers to provide e-commerce voice communication capability directly between any computer connected to a computer network such as the Internet and any telephone device connected to the PSTN are disclosed. A simple click and call m... | 01/29/2008 |
| 7321933 | Method and system for preventing a timeout from reaching a network host A method and system for preventing a timeout from reaching a network host when bringing up a down link that is slow to waken. The method generally comprises receiving a request to access an information. If a link along a path to a remote computer containing the info... | 01/22/2008 |
| 7319861 | Network initiated auto-redial Network initiated auto redialing is based on an auto redial duration selected or entered by a calling party. An auto redial interval or retry rate may also be selected or entered by the calling party. If the calling party is unavailable when a connection is establis... | 01/15/2008 |
| 7308081 | Methods and systems for telephony call completion The present invention is directed to processing calls to busy telecommunications lines. In one embodiment, the presence of a subscriber accessing a computer network over a first telephone line via a first computer terminal is detected, wherein the subscriber also ha... | 12/11/2007 |
| 7305475 | System and method for enabling a client application to operate offline from a server One disadvantage of the client/server computing model is the client's strong dependence on the server. A system and method are disclosed for enabling a client application to operate offline from the server. For each request, the client application registers a reques... | 12/04/2007 |
| 7301661 | Communication terminal device and method of controlling same A communication terminal device which comprises an SIP call control unit that performs call control by using an SIP (Session Initiation Protocol), a recognition unit that recognizes that a calling has become an error according to a response signal sent back from a c... | 11/27/2007 |
| 7286659 | Method and system for termination blocking of message delivery service in a switch-based telecommunication system A method for providing a messaging service in a telecommunication system (900) includes providing a calling party with an option to leave a voice message (1010). If the calling party accepts the option, determining screening criteria for the called com... | 10/23/2007 |
| 7280530 | Apparatus and method for integrated voice gateway An integrated voice gateway system for use within a company which can route a voice telephone call between parties at two different locations over an IP network or over the PST NETWORK. The system can route a voice telephone call from a first location within the sys... | 10/09/2007 |
| 7280532 | Call set-up method using SIP-T overlap signaling In a call set-up method using SIP-T overlap signaling, rather than waiting for receiving every digit of a called number dialed by a caller, when digits capable of a number translation are received, a bearer channel connection is immediately performed so that a delay... | 10/09/2007 |
| 7260205 | Call waiting using external notification and presence detection Alerting an intended recipient of a phone call includes identifying an account based on a phone call received from a caller and accessing configuration data related to the account. The configuration data is used to identify an identity associated with the ccount. On... | 08/21/2007 |
| 7260202 | Wait-time service in a telecommunications network A method for providing a wait-time service in a telecommunications network and a telecommunications system, comprising user terminals connected to a network via radio path. When a terminal user must wait for a requested service from the service provider, this is oft... | 08/21/2007 |
| 7257218 | Presence enabled queue management The present invention allows a queue management system (QMS) to use presence information from a presence system to efficiently match requestors of information with qualified resources capable of providing the necessary response. The resources for information may be ... | 08/14/2007 |
| 7251479 | Methods and systems for enabling address book selection and communication with a wireless device Methods and systems are provided for establishing communication with a wireless device and a recipient telecommunications device in a telecommunications network. In one computer-assisted embodiment, the method includes identifying at least a first address associated... | 07/31/2007 |
| 7245711 | Virtual interaction queuing using internet protocols A method and system for processing a call when a call recipient is unavailable by using virtual interaction queuing techniques over IP networks are disclosed. The method includes queuing the call in a queue associated with a call center, obtaining a messaging prefer... | 07/17/2007 |
| 7242760 | Automatic detecting when an agent is available An arrangement is provided for enhancing the operational capabilities of a call center by automatically detecting when an agent is available. When an agent answers a routed call, corresponding to a call-back request, the agent enters an agent ID, representing the ag... | 07/10/2007 |
| 7231031 | AIN call queuing An inexpensive alternative for call queuing is provided by queuing calls at an intelligent peripheral within an AIN telecommunication system. A call to the subscriber line is detected at a local switch supporting the subscriber line. If the subscriber line is busy, ... | 06/12/2007 |
| 7231026 | Detection of carrier mis-routing in telephone systems Methods to identify inter-carrier telephone calls in a telephone system that are being mis-routed in such a way as to violate existing regulatory tariffs and/or established inter-carrier contracts. The common name for this manipulation is “arbitrage”, and the in... | 06/12/2007 |
| 7227936 | Method and system for providing directory assistance to erroneous telephone calls A system and a method for automatically routing calls made to an unavailable number to a directory assistance service for further assistance are disclosed herein. An intercept system intercepts these erroneous calls and automatically routes them to a directory assis... | 06/05/2007 |
| 7228421 | Technique for generating control messages with reason information between nodes in a data network A technique is disclosed for generating control messages to be transmitted from a first network device to a second network device in a data network. A first control message to be generated at the first network device is determined. Reason information relating to at ... | 06/05/2007 |
| 7227937 | Monitoring natural interaction for presence detection The present invention provides a presence system capable of monitoring state information derived from a plurality of sources over any number of disparate networks. The sources of state information are devices, which are frequently used by a user throughout a normal ... | 06/05/2007 |
| 7224791 | Mechanism for queuing calls A call processing apparatus (SW) comprises a first queue (Q1) for temporary storage of an incoming call and several parallel second queue systems (Q21–Q23), each corresponding to a different recipient (R1–R3). A recipient selec... | 05/29/2007 |
| 7212615 | Criteria based marketing for telephone directory assistance The current invention is a system for providing telephone directory assistance service in which a telephone user calls to the system and the system will, based on the requested number or type of service, hear a recorded advertisement. The advertisements are selected... | 05/01/2007 |
| 7203299 | Methods and apparatus for using AIN techniques to forward answered calls to one of a plurality of voice mailboxes AIN based call routing and transfer methods are disclosed. In various embodiments call routing is based upon the availability of the requested party at the called premise and entered DTMF signals. DTMF signals and AIN mid-call triggers are used in some embodiments t... | 04/10/2007 |
