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| Number | Title | Issue Date |
| 7360153 | Method and apparatus for importing digital switching system data into a spreadsheet program A method and apparatus for importing digital switching system data into a spreadsheet program. Via the switch data examiner of the present invention, raw data from a digital switch/switching system such as the 5ESS® is converted by the switch data examiner to a for... | 04/15/2008 |
| 7310308 | Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses Systems and methods by which voice/data communications may occur in multiple modes/protocols are disclosed. In particular, systems and methods are provided for multiple native mode/protocol voice and data transmissions and receptions with a computing system having a... | 12/18/2007 |
| 7266192 | Retrieval of data related to a call center In recent times, communications service providers have been able to offer large business enterprises the ability to share call center operation among multiple geographically dispersed call centers. In particular, network-resident call handling technologies have been... | 09/04/2007 |
| 7225353 | Information preservation on a portable electronic device A system and method for information preservation on a portable electronic device. A signal indicating an energy capacity threshold remaining in the battery of a hand held device may be generated. Then, responsive to such a signal, information may be copied from a vo... | 05/29/2007 |
| 7197131 | Web-based network monitoring tool A monitoring tool for use with one or more automatic call distributors (ACD) which automatically and continuously polls or queries the ACDs to monitor not only alarm conditions but other conditions, such as agent staffing levels, call answering time, call routing an... | 03/27/2007 |
| 7162021 | Call routing control using call routing scripts A technique for use in controlling routing of a call in a communications system is provided. In one embodiment of the technique, a call routing script is used. The script includes at least one call routing instruction that refers to a variable whose value is stored ... | 01/09/2007 |
| 7155205 | System and method for verifying subscriber data records in a telephone system A consistency verification tool performs a consistency check on subscriber data records stored in the cellular telephone system. One such consistency check analyzes subscriber data records in a home location register (HLR) and a billing system to determine the prese... | 12/26/2006 |
| 7136461 | Method and apparatus for implementing voice messaging using E-mail Methods and apparatus for controlling and retrieving messages from multiple voice mail systems used by a single individual are described. A voice messaging retrieval and forwarding (VMRAF) system checks a subscriber's voice message systems for messages, retrieves th... | 11/14/2006 |
| 7069291 | Systems and processes for call and call feature administration on a telecommunications network Improved systems and methods for call and call feature setup, administration and processing on PSTN and other telecommunications networks are provided. Calls are set up on a service plane of a conceptual switch that includes a switch plane, control plane, and servic... | 06/27/2006 |
| 7065202 | Retrieval of data related to a call center In recent times, communications service providers have been able to offer large business enterprises the ability to share call center operation among multiple geographically dispersed call centers. In particular, network-resident call handling technologies have been... | 06/20/2006 |
| 7065194 | Real-time network traffic view At least one exemplary embodiment of the present invention includes a method, comprising automatically obtaining real-time measurement data for a telephone network between a transit carrier and a predetermined terminating carrier; and automatically providing the rea... | 06/20/2006 |
| 7058166 | System and method for real-time fraud detection within a telecommunications system Real time detection of the fraudulent use of a telecommunications network is accomplished by analyzing data for each call that is occurring within the network. A signal protocol receiver is used to collect signaling protocol for each call that is occurring within th... | 06/06/2006 |
| 7035387 | Methods and systems for detecting and mitigating intrusion events in a communications network Methods and systems for detecting intrusion events, such as war dialing events are disclosed. According to one method, signaling messages associated with calls being made or attempted in a telecommunications network are analyzed. Based on the signaling messages, it ... | 04/25/2006 |
| 7006614 | Systems and methods for voice and data communications including hybrid key system/PBX functionality A method for operating an integrated communications system providing voice and data communications to a plurality of users and simulating a key system. An outside line appearance is provided on a telephone coupled to the system; the outside line appearance is associ... | 02/28/2006 |
| 7000199 | Methodology for viewing large strategies via a computer workstation The invention herein draws from the design principles of the field of information visualization and provides a series of design principles for the efficient display of large strategies, based in part upon the use of fish-eye views. Specific principles include any of... | 02/14/2006 |
| 6970552 | Web-based network monitoring tool A monitoring tool for use with one or more automatic call distributors (ACD) which automatically and continuously polls or queries the ACDs to monitor not only alarm conditions but other conditions, such as agent staffing levels, call answering time, call routing an... | 11/29/2005 |
| 6968392 | Method and apparatus providing improved statistics collection for high bandwidth interfaces supporting multiple connections An apparatus and method that provides improved statistics collection for high bandwidth interfaces supporting multiple connections. Statistics are counted for a plurality of connections. A determination is made to determine if a count value for each of the connectio... | 11/22/2005 |
| 6957363 | Method and apparatus for controlling the termination of processes in response to a shutdown command A method and apparatus for controlling the termination of one or more processes in an information handling system, such as UNIX processes running under the control of an UNIX operating system kernel, in response to a shutdown command. Processes may optionally regist... | 10/18/2005 |
| 6951009 | System and method for generating computer code to facilitate development of CDR management tools A computer code generation tool generates computer code to facilitate development of call detail record (CDR) management tools. The computer code generation tool inputs one or more raw CDR structures and creates a generic CDR structure therefrom. Given a generic CDR... | 09/27/2005 |
| 6944191 | Method of optimizing equipment utilization in telecommunication access network A method of optimizing access network utilization is provided. The access network includes a plurality of integrated access devices coupled to a segment and reassembly device, where each segment and reassembly device has a plurality of channels, X. The method includ... | 09/13/2005 |
| 6914967 | Method for measuring quality of service in a telecommunications network A method for assessing the quality of service of telephone calls on a trunk includes identifying and counting telephone call sequences including a plurality of telephone calls placed on the trunk. Each of the telephone calls in the sequence has the same originating ... | 07/05/2005 |
| 6868152 | Retrieval of data related to a call center In recent times, communications service providers have been able to offer large business enterprises the ability to share call center operation among multiple geographically dispersed call centers. In particular, network-resident call handling technologies have been... | 03/15/2005 |
| 6597777 | Method and apparatus for detecting service anomalies in transaction-oriented networks On a transaction network that supports short-duration electronic transactions within multiple service classes between input terminals and host processors, such as for credit card purchases, a network anomaly detector monitors the network to determine a po... | 07/22/2003 |
| 6421529 | Method and apparatus for the detection of a reduction in capacity of a CDMA system A computer implemented method and apparatus for determining if a wireless telecommunication system is operating at a reduced capacity is provided. The method and apparatus utilize call processing information associated with every sector/carrier within a C... | 07/16/2002 |
| 6307925 | Use of wizards/experts in a PBX environment Telecommunication equipment is connected to and controlled by a computer which executes software controlling the digital communication between the telecommunication equipment and the computer. Software in the form of a wizard or expert also executes on th... | 10/23/2001 |
| 5991382 | Computer telephone system A telecommunications system (10) is provided that provides for telephone functions to be accessed through client computer system (14). A server computer system (16) provides telephony services, database services and access to E-mail, voice mail, video con... | 11/23/1999 |
| 5970135 | Automatic call distributor with agent controlled call connection An automatic call distributor (12) having a device (10) for routing application telephone calls to any agent (20), a device (10) for routing an exterior position call directly to a particular agent (20), a device (10) for routing an interior position call... | 10/19/1999 |
| 5940494 | Data display system and method for displaying real-time data relating to an automatic call distributor A data display system 200 and method for displaying real-time data in a data display relating to operation of an automatic call distributor 100 is provided. A data presentation interface 202 defines the format of how the data is to be displayed, modifies ... | 08/17/1999 |
| 5799071 | Telecommunications cost-minimizing system The present invention features an automatic telecommunications system which includes a method for selecting the most economical carrier for the placement of a dialed telephone call. The telecommunications system attaches to a telephone number input device... | 08/25/1998 |
| 5757895 | Extracting and processing data derived from a common channel signalling network A platform for connecting to a CCS7 network for supporting concurrently running CCS related applications. Copies of the SUs flowing through the network are sent to the platform where the FISUs, LSSUs and MSUs are filtered to provide the desired SU type fo... | 05/26/1998 |
| 5742669 | Telephone for storing particulars of outgoing calls and/or special service codes A feature telephone phone set has a call length recording and call sorting system which can record a plurality of called numbers, date, time, length and so on of each telephone call, and store records into two separate memory areas according to whether th... | 04/21/1998 |
| 5727052 | System and apparatus for recording and displaying received information at a remote location using premises recording unit An system and apparatus records and displays information received from a premises such as ambient temperature or information received over a telephone network. A premises recording unit is connected to a telephone network and receives and stores telephone... | 03/10/1998 |
| 5727053 | System and apparatus for recording and displaying received information at a remote location An system and apparatus records and displays information received from a premises such as ambient temperature or information received over a telephone network. A wireless transmitter generates and transmits a packet of telephone information received from ... | 03/10/1998 |
| 5703938 | Method of optimizing access trunk configurations and system therefor A network access optimization modeling initiative (NAOMI) that enables the operating personnel of a wide area service provider to configure the trunk connections of a telecommunications access network so as to gain access to the end offices of local area ... | 12/30/1997 |
| 5623590 | Dynamic graphics arrangement for displaying spatial-time-series data A computer is provided with the facility to display in map form spatially-time-varying data associated with respective nodes. Specifically, responsive to a user inputting a specific command, the computer displays a plurality of symbols representing respec... | 04/22/1997 |
| 5623541 | Apparatus to manipulate and examine the data structure that supports digit analysis in telecommunications call processing An Operations Support System, comprised of a computer and workstation, stores digit analysis specifications for telecommunications call processing. A graphical user interface displays digit analysis specifications visually as subtrees made up of nodes rep... | 04/22/1997 |
| 5615252 | System and apparatus for recording and displaying received information at a remote location An system and apparatus records and displays information received from a premises such as ambient temperature or information received over a telephone network. A wireless transmitter generates and transmits a packet of telephone information received from ... | 03/25/1997 |
| 5608789 | Method of creating user-defined call processing procedures In a telecommunication network, a method of creating, in response to inputs from an operator, a user defined call processing node for a call processing record. The call processing record contains logically related nodes and branches. Initially, the operat... | 03/04/1997 |
| 5608788 | Information display provided to calling party This invention relates to methods of providing information for display at a calling party telecommunications station or at an idle station. Two signaling arrangements are described, the D-channel of an Integrated Services Digital Network (ISDN) channel, a... | 03/04/1997 |
| 5606603 | System and apparatus for recording and displaying received information at a remote location using premises recording unit An system and apparatus records and displays information received from a premises such as ambient temperature or information received over a telephone network. A premises recording unit is connected to a the received telephone network and receives and sto... | 02/25/1997 |
