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| Number | Title | Issue Date |
| 8059799 | Algorithm to make optimal use of network resources during a mass calling event Embodiments of the present invention provide methods, systems, and computer-readable media for achieving a higher call completion rate in a system experiencing a mass calling event. The present invention has several practical applications in the technical arts inclu... | 11/15/2011 |
| 7426188 | Method and apparatus to facilitate variable-rate call management operations A network element (20), such as a PDSN or home agent, upon determining (11) a need to effect a call management operation, then determines (12) whether to constrain the facilitation of that call management operation. When determining that the cal... | 09/16/2008 |
| 7386112 | Arrangement for controlling SS7 message routing by selecting a signaling link selection field based on an affected destination An originating node is configured for generating a route management signaling message having a signaling link selection (SLS) value that is selected by the originating node based on an affected destination value. The affected destination value, distinct from a desti... | 06/10/2008 |
| 7366288 | Method and apparatus of detection of inter-carrier looping Method and apparatus for detecting inter-carrier call looping. In one embodiment, the present invention is a method that can be used to reliably detect inter-network routing loops and kill associated calls using a modified ISUP Hop Counter parameter to be sent acros... | 04/29/2008 |
| 7352850 | Offloading data traffic from facilities designed to handle voice call traffic An (e.g., primary rate interface) offload device used relieve switches designed and engineered to carry short duration voice telephone calls, from servicing other types of calls (such as modem-based Internet calls), such as calls to a remote access server. Security ... | 04/01/2008 |
| 7302494 | Traffic engineering method and node apparatus using traffic engineering method A traffic engineering method is provided for optimizing an entire network resource, to a network divided intro a plurality of areas, each area including a plurality of nodes. According to the traffic engineering method, a load-balancing process is performed in each ... | 11/27/2007 |
| 7286654 | Method for preventing overload condition in a circuit switched arrangement Congestion problems in networks are alleviated with a method that works toward insuring that unused capacity will always exist in elements of a network that are resources which are shared by a plurality of users and which, consequently, can be overloaded. In respons... | 10/23/2007 |
| 7269250 | System and method for processing traffic study requests A system and method for processing traffic study requests in a communications network. The system provides a log-in window for a user identification validation. If a user is an authorized user of the system, the system provides a window for displaying a CPNI disclai... | 09/11/2007 |
| 7269185 | Management and control of multi-layer networks A communications network has multiple resource-allocation layers and incorporates a management structure for allocating resources to allocate resources requested by a first layer of said layers from a second of said layers. At a first layer, the management structure... | 09/11/2007 |
| 7257627 | Partitioning of a communications network This invention relates to the partitioning of a communications network. The idea of the invention is to divide the logical connections of a communication network into several partitions, each partition representing a certain type of transmission traffic, such as acc... | 08/14/2007 |
| 7206281 | Calculating physical routes in a communication network A system operating on a communication network for mapping service-level information comprising logical connections to physical-level information comprising working physical paths of the logical connections, where the physical-level information is obscured by activat... | 04/17/2007 |
| 7203289 | Method and system for detecting an atypical occurrence within a telecommunications network A method for detecting an atypical occurrence, such as a public health crisis, within a given region in a telecommunications network. The method includes assigning a given weight to each of a plurality of destination addresses within the region according to a weight... | 04/10/2007 |
| 7185094 | Media session framework using a control module to direct and manage application and service servers The present invention provides for multiplexing applications. In particular, an access receives a request from a user to access an application. Based on the received request, the access server establishes a communication link between the access server and the user. ... | 02/27/2007 |
| 7162017 | System and method for determining an optimal threshold for increasing telephone line capacity and for evaluating line management policies A method determines a threshold for increasing telephone line capacity in a telecommunications system. The method includes receiving a group of parameters that relate to at least one of a telephone line management policy (1030), environmental parameters (1... | 01/09/2007 |
| 7139369 | Interface and method of designing an interface A method of designing an interface system that allows users to map the representation of their task directly to the interface. There are three major phases to the Customer-Centric Approach to Interface Design (C-CAID). End-users' tasks are categorized to determine t... | 11/21/2006 |
| 7133878 | External evaluation processes Methods and apparatus, including computer program products, for managing data. The technique includes defining a secondary data set in a primary data set, linking the secondary data set to state information of the primary data set, transmitting the secondary data se... | 11/07/2006 |
| 7116767 | Apparatus and method for controlling telephone communications during intervals of high call traffic volume An apparatus for controlling telephone communications through a communication switch during intervals of call traffic volume in excess of a threshold call traffic volume includes: (a) a call traffic volume sensing device coupled with the communication switch and mea... | 10/03/2006 |
| 7095843 | Selective messaging in a multiple messaging link environment A method and apparatus are provided for forwarding messages among peripherals of an automatic call distributor. The method includes the steps of forming a message table in a first peripheral of the automatic call distributor and forwarding a message from the first p... | 08/22/2006 |
| 7086007 | Method for integrating user models to interface design A method that incorporates a detailed, precise procedure of designing a user interface by utilizing agent behavioral models. This method applies quantitative and qualitative agent behavioral models derived through the Categorize Describe-Model (CDM) methodology to t... | 08/01/2006 |
| 7082194 | Feedback control of call processing in a communication system switch with script selection based on assigned weightings Techniques are disclosed for processing communications in a communication system switch in which one or more processing scripts are selected for application to one or more communications in accordance with weightings assigned to at least a subset of the processing s... | 07/25/2006 |
| 7076049 | Method of designing a telecommunications call center interface A method is provided for designing an interface system. The method includes receiving a call from a customer at a call center, and logging a reason the customer is calling the call center. Subsequently, reasons from multiple customers are collected and categorized i... | 07/11/2006 |
| 7076036 | Traffic and capacity modeling process A traffic and capacity modeling process for a telephone network includes accessing one or more call processing platforms, copying call detail records to a database, aggregating selected sets of call parameters from the records for each dialed number by hour, date, a... | 07/11/2006 |
| 7072960 | Generating automated mappings of service demands to server capacities in a distributed computer system A method for generating automated mappings of service demands to server capacities in a distributed computer system, including a plurality of server and service nodes. The method establishing server model layer and a service model layer and a set of server and servi... | 07/04/2006 |
| 7068766 | Method for preventing overload condition in a circuit switched arrangement Congestion problems in networks are alleviated with a method that works toward insuring that unused capacity will always exist in elements of a network that are resources which are shared by a plurality of users and which, consequently, can be overloaded. In respons... | 06/27/2006 |
| 7065202 | Retrieval of data related to a call center In recent times, communications service providers have been able to offer large business enterprises the ability to share call center operation among multiple geographically dispersed call centers. In particular, network-resident call handling technologies have been... | 06/20/2006 |
| 7058165 | Charging in a communication system A method for charging for services in a communication system comprising a charging entity and at least two connection support entities for providing resources to support connection in the communication system. the method comprising: detecting initiation of a connect... | 06/06/2006 |
| 7054934 | Tailorable optimization using model descriptions of services and servers in a computing environment Method and apparatus for optimizing allocation of computer resources between server and service models. A server model is established in response to user input data. The server model includes one or more server nodes, and each server node has an associated set of ca... | 05/30/2006 |
| 7050555 | System and method for managing interconnect carrier routing A system and method for managing a carrier's interconnect traffic across a telecommunications network, the method involving receiving cost and routing rules from the carrier, gathering performance data corresponding to the interconnect traffic, applying the cost and... | 05/23/2006 |
| 7046776 | Method for converting a three-party telecommunications connection which is switched via the public communications network into a two-party telecommunications connection A method for converting a three-party telecommunications connection which is switched via the public communications network into a two-party telecommunications connection wherein, after the telecommunications switching office (VST B), via which a three-party telecom... | 05/16/2006 |
| 7046630 | Packet switching network, packet switching equipment and network management equipment This invention provides a network management equipment and a packet switching equipment which eliminate a connection setup delay time, reduce a delay and a delay variation involved in data transfer, and effectively perform connectionless data flow processing in a la... | 05/16/2006 |
| 7043005 | Call processing with statistical weighting of scripts in a communication system switch Calls or other communications are processed in a system switch in accordance with a statistical control mechanism based on the assignment of weightings to call vectors or other processing scripts. The processing scripts specify operations to be performed in processi... | 05/09/2006 |
| 7039705 | Representing capacities and demands in a layered computing environment using normalized values Method and apparatus for representing capacities and demands in a layered computing environment using normalized values for identifying optimal allocations of computing resources. A plurality of server models are established, with each server model including one or ... | 05/02/2006 |
| 7035930 | Method and framework for generating an optimized deployment of software applications in a distributed computing environment using layered model descriptions of services and servers Method and framework for identifying optimal allocations of computing resources in a complex, distributed data processing environment. A plurality of server models are established, with each server model including one or more server nodes and each server node having... | 04/25/2006 |
| 7013152 | Method and an arrangement in a network for determining a zone in which a communication unit is connected In a network including access points, via which communication units can connect to the network, wherein each of the access points belongs to a zone, a method comprising the steps of assigning a message type to each of the zones in the network; receiving from the com... | 03/14/2006 |
| 7010102 | Method and apparatus of detection of inter-carrier looping Method and apparatus for detecting inter-carrier call looping using a modified Hop Counter parameter. ... | 03/07/2006 |
| 7010104 | Pre-biller capability in enhanced charging collection function (CCF) applications This invention relates to a method and apparatus for charging and billing of Circuit Switch, Packet Switch, and IP Multimedia Subsystems in third generation telecommunication systems. The charges for a call are computed by a rating engine, a software system comprisi... | 03/07/2006 |
| 6999579 | Method and apparatus for the efficient utilization of trunk bandwidth in a global enterprise The present invention relates to the operation of interconnected switches or call centers. In particular, the present invention allows communication bandwidth to be conserved, by providing audible feedback from a switch that is relatively local to a caller, even tho... | 02/14/2006 |
| 6996222 | Call-associated data transfer among multiple telecommunication switches A telecommunication system includes a first type of telecommunication switch and a first server coupled to the telecommunication switch. The system further includes a second type of telecommunication switch and a second server coupled to the second type of telecommu... | 02/07/2006 |
| 6993023 | Parallel analysis of incoming data transmissions A method, system, and computer-readable medium for integrating multiple techniques for processing data communications is described in which the processing steps shared by multiple of the techniques do not have to be duplicated by each of the techniques. In some situ... | 01/31/2006 |
| 6980553 | Router apparatus using ATM switch A router apparatus 5 is provided with an ATM switch, an IP controller for performing routing control as a controller for layer 3, plural kinds of interfaces which are individually provided to plural transmission paths in which various communications ar... | 12/27/2005 |
