Did You Know...
...that Thomas Edison's patent application on his phonograph was approved by the Patent Office in just seven weeks? In contrast, it took Gordon Gould, the inventor of the laser, 30 years to obtain his patent -- finally awarded in 1988!
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| Number | Title | Issue Date |
| 8149993 | Evaluating performance of a voice mail sub-system in an inter-messaging network One preferred embodiment of the present invention provides a system and method for evaluating the performance of a network interface sub-system of an inter-messaging network of voice mail systems. This preferred embodiment includes a network query device that connec... | 04/03/2012 |
| 7933384 | Evaluating performance of a voice mail system in an inter-messaging network One preferred embodiment of the present invention provides a system and method for evaluating the performance of an inter-messaging network of voice mail systems. This preferred embodiment includes an evaluation test unit that connects to the inter-messaging network... | 04/26/2011 |
| 7664231 | Method and device for quality evaluation of an audio signal and device and method for obtaining a quality evaluation result A quality evaluation device for quality evaluation of an audio signal transmitted via an audio signal channel includes a unit for providing contacting information to a remote user, wherein the contacting information includes a contact address. A measurement server i... | 02/16/2010 |
| 7551723 | System and method for the automated analysis of performance data A method and system for automating the analysis of performance data includes an analysis system automatically analyzing a plurality of performance data sets, a task engine, and a score engine. The task engine allows for the matching of each performance data set with... | 06/23/2009 |
| 7539287 | System and method for measuring interactive voice response application efficiency The present invention relates generally to monitoring performance of interactive automated customer applications and more particularly to monitoring performance of an interactive voice response (IVR) system. The present invention monitors IVR state changes in an IVR... | 05/26/2009 |
| 7379535 | Evaluating performance of a voice mail sub-system in an inter-messaging network One preferred embodiment of the present invention provides a system and method for evaluating the performance of a network interface sub-system of an inter-messaging network of voice mail systems. This preferred embodiment includes a network query device that connec... | 05/27/2008 |
| 7376710 | Methods and systems for providing access to stored audio data over a network Methods and systems for providing access to stored audio data include a convenient syntax that facilitates control of an audio server. The methods and systems are capable of playing provisioned sequences of audio data to end users, where the provisioned sequences ar... | 05/20/2008 |
| 7376220 | Automatically updating a voice mail greeting A method for preparing and automatically updating a greeting on a voice mail system comprising receiving a call to a voice mailbox, selecting a greeting template based on one or more conditions, identifying greeting parameters present within the greeting template, r... | 05/20/2008 |
| 7356586 | Filtering system and method for voice protocol network analysis A system, method and computer program product are provided for filtering various voice protocols. A plurality of voice protocols is initially displayed. Next, an indication is received from a user as to the selection of the voice protocols. It is further determined ... | 04/08/2008 |
| 7339891 | Method and system for evaluating wireless applications The present invention provides a method and system for evaluating wireless applications utilizing a test console, an application model builder, a test repository manager, a simulator, a test controller, test agents, and a comparator in order to test the performance ... | 03/04/2008 |
| 7315812 | Method for determining the quality of a speech signal Objective measurement methods and devices for predicting perceptual quality of speech signals degraded in speech processing/transporting systems have unreliable prediction results in cases where the degraded and reference signals show in between severe timbre differ... | 01/01/2008 |
| 7308079 | Automating testing path responses to external systems within a voice response system A method of testing path a voice response system can include establishing a voice link between a test system and a voice response system and playing voice prompts to the test system over the voice link. The method also can include sending execution information to th... | 12/11/2007 |
| 7298827 | System and method for testing a quality of telecommunication data An invention is provided for testing a quality of communication data received from a SUT. The invention includes storing reference test data comprising a plurality of data segments, and receiving degraded test data also comprising a plurality of data segments, from ... | 11/20/2007 |
| 7263173 | Evaluating performance of a voice mail system in an inter-messaging network One preferred embodiment of the present invention provides a system and method for evaluating the performance of an inter-messaging network of voice mail systems. This preferred embodiment includes an evaluation test unit that connects to the inter-messaging network... | 08/28/2007 |
| 7236932 | Method of and apparatus for improving productivity of human reviewers of automatically transcribed documents generated by media conversion systems An apparatus for improving productivity of human reviewers of transcribed documents generated by media conversion systems includes a server/client network of computers, memories and file systems. The server receives and stores voice files created by users of the sys... | 06/26/2007 |
| 7224776 | Method, system, and apparatus for testing a voice response system A method of testing a voice response system can include establishing a communications link between a test system and the voice response system, sending a signal to the test system over the voice link indicating that a voice prompt is to follow, and sending the voice... | 05/29/2007 |
| 7209548 | System and method for end-to-end communications tracing A method for tracing communications includes receiving trace criteria from a first remote element and determining whether a call signaling message matches the trace criteria. The method includes attaching a trace tag to the call signaling message, if the call signal... | 04/24/2007 |
| 7206743 | Method and apparatus for evaluating the voice quality of telephone calls The voice quality of telephone calls is evaluated. A first connection is established between a computerized apparatus and a person acting as a first experimenter, and a second connection is established between the platform and a second experimenter. The first and se... | 04/17/2007 |
| 7194068 | Autonomous voice responder unit A system operatively connected to a network and method thereof includes a voice quality tester (VQT) to generate a calling signal and an automated voice responder unit (VRU) to receive the calling signal. The autonomous VRU and the VQT include a first task list and ... | 03/20/2007 |
| 7190950 | Storage of voicemail messages at an alternate storage location A method and system are provided for storing received voicemail messages to alternate storage locations. A subscriber to voicemail services provides a voicemail system with an address or a number of addresses to which the subscriber may forward voicemail messages fo... | 03/13/2007 |
| 7136471 | Method and apparatus for detecting a secondary destination of a telephone call based on changes in the telephone signal path A method and apparatus for detecting whether a remote party has added a secondary telephone destination to a telephone call, for example through the activation of three-way calling service, conference calling or two lining bridging, by identifying an echo characteri... | 11/14/2006 |
| 7076032 | Method and system for processing telephone calls by IVR The present invention relates generally to voice response systems. Specifically, this invention relates to an interactive voice response client using script engines to control various voice processing systems. In a preferred embodiment, a customer dials a designated... | 07/11/2006 |
| 6985559 | Method and apparatus for estimating quality in a telephonic voice connection A device is disclosed that uses an continuous analytical function representing mapping data relating object voice connection measurements to likely user perception of the quality of a voice connection. The device is compact and inexpensive. It can be implemented on ... | 01/10/2006 |
| 6959069 | Method for testing subscriber line of private automatic branch exchange using dual-tone multi-frequency signal A method for testing a subscriber line of a PABX (Private Automatic Branch eXchange) using a DTMF (Dual-Tone Multi-Frequency) signal. The method includes the step of controlling a DTMF transmitter in response to a line test request from an exchange operator to trans... | 10/25/2005 |
| 6823302 | Real-time quality analyzer for voice and audio signals A method for providing real-time perceptual quality measurements of an audio signal (12) in which a quality test signal, including an audio test signal, is received by equipment under test. Playback of a pre-stored representation of the audio signal is coarse... | 11/23/2004 |
| 6816060 | Message delivery for appliances and method therefore A method for receiving messages in an appliance such as a clock radio modified to retrieve messages from a remote computer, converting the retrieved messages into corresponding audio messages, generating a wake up signal to the user at a selected time in the radio a... | 11/09/2004 |
| 6810111 | System and method for measuring interactive voice response application efficiency The present invention relates generally to monitoring performance of interactive automated customer applications and more particularly to monitoring performance of an interactive voice response (IVR) system. The present invention monitors IVR state changes in an IVR... | 10/26/2004 |
| 6678354 | System and method for determining number of voice processing engines capable of support on a data processing system A test application allows configuration of test parameters and launches a voice processing engine and a timing object. The voice processing engine outputs data to the timing object. The timing object receives data, regularly removes data, and tracks the a... | 01/13/2004 |
| 6587543 | System and method for the automated testing of a telecommunications system A system and method for the automated testing of a telecommunications system. In operation, the automated test system may be used to test the functionality of telephony applications residing on telecommunications equipment and to validate the data contain... | 07/01/2003 |
| 6529870 | Identifying voice mail messages using speaker identification A method and apparatus for identifying voice mail messages uses speaker identification to identify a voice mail message. The method preferably includes comparing the voice mail message to existing voice samples in order to determine a matching coefficient... | 03/04/2003 |
| 6504905 | System and method of testing voice signals in a telecommunication system A system and method of testing voice signals in a telecommunication system, such as a voice messaging system (VMS), are provided. A test signal is generated to elicit a response from the telecommunication system, and a voice signal produced by the telecom... | 01/07/2003 |
| 6483909 | System and method for providing service assurance for prepaid telecommunication services A prepaid service assurance system provides service assurance for a prepaid telecommunication system by generating a call to the prepaid telecommunication system. In response to the call, the prepaid service assurance system then receives an actual respon... | 11/19/2002 |
| 6477492 | System for automated testing of perceptual distortion of prompts from voice response systems A Perceptual Speech Distortion Metric (PSDM) generates perceptual distortion values for voice prompts received from a voice response system by comparing the received voice prompts with reference signals associated with the same states in the voice respons... | 11/05/2002 |
| 6304634 | Testing telecommunications equipment A communications system is tested to simulate a realistic conversation. A first measurement device make a call, through the system it is testing, to a second measurement device and the two devices converse using predetermined speech generated dynamically ... | 10/16/2001 |
| 5933475 | System and method for testing a telecommunications apparatus A method for testing a telecommunications system. The method includes initializing parameters of a telecommunications tester. A test sequence is executed from instructions stored in the telecommunications tester. The duration of at least one speech audio ... | 08/03/1999 |
| 5875230 | Interactive measurement system and method for telecommunication networks A measurement system and method for a telecommunication systems diagnoses problems within a communication line. The measurements are performed both non-intrusively and intrusively in an interactive manner, and evaluate the transmission quality of the comm... | 02/23/1999 |
| 5852650 | Method for recovering a faulty unit and a recovery system In a method and system for recovering a faulty unit, a predetermined number of recovery periods, and the maximum number of times a recovery act is carried out during a recovery period, are defined. A faulty unit is taken out of operation, recovered (i.e. ... | 12/22/1998 |
| 5793956 | Method and system for testing an audiotex system An automatic method and system for testing an audiotex system. The method includes generating an input signal for receipt by the audiotex system, identifying a failure if the audiotex system fails to generate an output signal in response to the input sign... | 08/11/1998 |
| 5572570 | Telecommunication system tester with voice recognition capability Connection is made directly or via a switched telephone network between a tester and a telecommunication system to be tested. User data, such as voice signals, and signalling data, such as DTMF signals are generated by the tester to cause the telecommunic... | 11/05/1996 |
| 5239574 | Methods and apparatus for detecting voice information in telephone-type signals Voice signal information in a telephone-type signal is detected by subjecting the signal to several tests such as a minimum energy test, an amplitude ratio test, and a sequencing test which ensures that the other tests have been satisfied for a sufficient... | 08/24/1993 |
