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Class 370/270 - Distribution of signal to multiple agent stations


Subclass of Class 370 - Multiplex communications
Definition: Subject matter having a central controller which receives
No. of patents: 263
Last issue date: 02/21/2012


1              
NumberTitleIssue Date
8121057Wide area voice environment multi-channel communications system and method
A system and method is described for establishing a homogenized communications infrastructure that enables a variety of disparate communication devices to communicate transparently with each other over a computer data network. The system and method allow for such co...
02/21/2012
8085693Virtualization of one or more sets of physical contact center resources for use by one or more virtual contact centers
A system for virtual representation of physical contact center resources includes a server coupled to a wide-area-network (WAN), a digital medium accessible to the server, and a resource virtualization application executable from the digital medium to run on the ser...
12/27/2011
8054766Method and tool for IP multicast network address translation (MNAT)
The present invention permits translation of SM addresses (*, G1) and (*, G2) to configurable SSM addresses (S0, G0). IGMPv2 group membership queries from the receiver subnet are translated to IGMPv3 membership queries for...
11/08/2011
8050199Endpoint registration with local back-off in a call processing system
A call processing system, which may include multiple distributed call center sites, utilizes a local back-off approach to endpoint registration. The call processing system comprises a plurality of endpoints and at least a first server, wherein the endpoints register...
11/01/2011
7969918Slave communication device for use in wireless LAN system and control method and control program of slave communication device
A slave communication device in a wireless LAN system uses a single wireless channel. When a telephone apparatus outside the network originates a call to the LAN, the originated call first terminates at a master communication device. A wireless telephone communicati...
06/28/2011
7969919System and method for thermal load sharing between nodes in a communications network
A method for sharing thermal load between nodes in a communication network includes monitoring the thermal load of a first node in the communication network. The first node is an advantaged node. When the thermal load of the first node is a predetermined value, a se...
06/28/2011
7944864Method and system for supporting dynamic stream attributes
A publisher-subscriber system includes a broker configured to receive and distribute at least one data stream from publishers to subscribers in accordance with subscriptions. An annotator/classifier is configured to annotate or classify the data stream by employing ...
05/17/2011
7944865Wireless LAN system and control method and control program of wireless LAN system
A wireless LAN system uses a single wireless telephone line. When a telephone apparatus outside the network originates a call to the LAN, the system allows establishment of wireless telephone communication between that telephone apparatus and a slave communication d...
05/17/2011
7929465Method of providing digital data service to users of video telephony calls
A communications and database delivery service within an internetwork interacts with a service provider and its requestors/customers. A server is maintained for storing requester identifiers and service provider identifiers. A records database is maintained for stor...
04/19/2011
7929464Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
A software application for recommending workforce resource allocation in a communication center based on requirements of events represented in a communication-center queue has a first interface for accessing information from the queue; a second interface for accessi...
04/19/2011
7808932Virtual connection for packetised data transfer in a video and audio network
A packet-based data network includes a packet-based network switch, and a plurality of packetised data sources coupled to the network, where the packetised data includes at least one of audio data or video data. The data network further includes at least one destina...
10/05/2010
7751349Signalling exchange method for guaranteeing internet protocol quality of service
A signalling exchange method for guaranteeing Internet Protocol (IP) Quality of Service (QoS), including: after a Call Agent (CA) receives a request from a source User Agent (UA) for transferring a user service stream, sending a QoS resource request from the CA to t...
07/06/2010
7715332Determining presence for interaction routing
An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database...
05/11/2010
7701885Point-to-multipoint telecommunication system with downstream frame structure
A point-to-multipoint telecommunication system can be made more flexible by providing upstream units with generators and locators for generating at least two subsequent overhead cells located next to each other and neighbouring a larger number of data cells for supp...
04/20/2010
7701886Packet loss concealment based on statistical -gram predictive models for use in voice-over-IP speech transmission
A method for performing packet loss concealment of lost packets in Voice over IP (Internet Protocol) speech transmission. Statistical n-gram models are initially created with use of a training speech corpus, and then, packets lost during transmission are advantageou...
04/20/2010
7626952Device for aggregating, translating, and disseminating communications within a multiple device environment
Aggregator devices and methods are disclosed for establishing device interaction in an environment containing other electronic devices and the aggregator device. The aggregator device has a transmitter, receiver, memory storing interaction rules, and a processor for...
12/01/2009
7619996Determining presence for interaction routing
An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database...
11/17/2009
7586859Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
A software application for recommending workforce resource allocation in a communication center based on requirements of events represented in a communication-center queue has a first interface for accessing information from the queue; a second interface for accessi...
09/08/2009
7567524Method and system for providing communication control functionality at a remotely located site using a distributed feature architecture
A method for providing communication control functionality at a remotely located site using a distributed feature architecture which provides communication features and data records to an Enhanced Network User (ENU). The ENU connects to a Distributed Feature Network...
07/28/2009
7460496Routing emails to a plurality of agents
An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database...
12/02/2008
7453830Internet architecture for software based ACD
A method and apparatus are provided for setting up a voice call between a client and one of a plurality of agents of an organization. The method includes the steps of detecting a contact request associated with the client determining a communication system address o...
11/18/2008
7453831Session control using a multicast address
A method (800, 900) and apparatus (1001) for controlling a session between communication units (141-146) sharing a group Internet Protocol (IP) multicast address. The method includes determining communication units from which a response t...
11/18/2008
7436825Method and apparatus for distinguishing between services of all frequency bands and specific frequency band
Disclosed is an apparatus and method for transmitting information for distinguishing between a packet data service in all of a plurality of frequency bands and a packet data service of a specific frequency band from a Radio Network Controller (RNC) to a User Equipme...
10/14/2008
7415499Method and apparatus for listening for incoming calls on multiple port/socket combinations
In one embodiment, the invention provides a method comprising loading a set of transport components into a memory; initializing each transport component of the set of transport components to listen on a particular conferencing interface using a listen string to asso...
08/19/2008
7400592Picture distribution system and method thereof
A plurality of distribution devices accommodate one or more respective cameras. Respective picture monitors are connected to a plurality of receiving devices. The plurality of distribution devices and the plurality of receiving devices are connected by a transmissio...
07/15/2008
7391856Intelligent switching system for voice and data
A teleconferencing system for voice and data provides interconnections among user sites via a central station. User stations at user sites each alternate operation between a data mode connecting a user computer and modem to a user telephone communication path and a ...
06/24/2008
7376092Method and apparatus for implementing persistent and reliable message delivery
A method and apparatus provide for persistent caching of methods delivered via a publish-subscribe network. At a first node, a message having data via the network is received. The data is time-marked. The data is cached in a cache memory at the first node. The messa...
05/20/2008
7372831Packet transmission acknowledgement in wireless communication system
Transmitting an acknowledgement/negative acknowledgement (ACK/NACK) signal in association with a packet transmitted on an uplink is disclosed. The method includes the steps of receiving a packet transmitted from a user equipment, decoding the packet, and determining...
05/13/2008
7373309System and method for calculating and displaying estimated wait times for transaction request based on the skill required to process the transaction request
A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be empl...
05/13/2008
7366780System and method for controlling and managing sessions between endpoints in a communications system
In a communications system having a plurality of endpoints (240,242,246) each including a logical entity and its physical counterpart, a system for controlling and managing session between at least two endpoints. The system including a registration manager (
04/29/2008
7343489Low cost packet originator verification for intermediate nodes
A technique to transmit data from a sender to a receiver via a network, preferably a LAN and/or the Internet etc., where the sender transmits the data to a base station, and where the sender is verified by a server, in particular a AAA-server etc. In order to preven...
03/11/2008
7336628Signaling method for paging in a mobile communication system for high-speed packet data transmission
A signaling method for transmitting packet data including information indicating an MN ID of one target access terminal (AT) among a plurality of ATs from a packet data service node (PSDN) to the target AT in a mobile communication system including a service system ...
02/26/2008
7337216Electronic system architecture
An electronic system architecture comprises a plurality of client devices connected in a hierarchical structure in which the client devices form nodes in the structure interconnected by communications links. One client device at the top of the hierarchical structure...
02/26/2008
7328393Forward error correction in packet networks
Methods and apparatus are provided to allow reliable data transport in a packet-based network. A network node encodes error correction packets associated with data packets at a network-layer and forwards the error correction packets with the data packets. The error ...
02/05/2008
7324811Method and devices for dialling services
A method and devices for dialling services in a mobile telecommunication network include a set of stored character strings used for comparison with character strings entered by a subscriber to call a service is modified, if a mobile user equipment switches from or t...
01/29/2008
7324464Communication system with connectable interface device
The communication system includes multiple participating devices connected with each other by a data line. At least one connection device for connection to a corresponding participant device defined as associated with it is connected to the data line. The communicat...
01/29/2008
7321932System, device, and method for managing connection establishment and related services in an optical communication system
A system, device, and method for managing connection establishment and related services in an optical communication system uses an optical service agent to manage the connection establishment and related services on behalf of a user. The optical service agent may ne...
01/22/2008
7319859Wireless LAN device
The present invention provides a wireless LAN system 22 that causes a client 40 to display information of a local unit. A wireless LAN device 20 has a function of connecting the client 40 of a LAN with another network 50. Th...
01/15/2008
7318110Storage system, storage device and information common sharing method by utilizing storage device
The storage device is provided with a synchronization controller to realize synchronization control of information for the other storage devices when information is updated. This synchronization controller is further provided with a synchronization level registratio...
01/08/2008
7315616System and method for maintaining real-time agent information for multi-channel communication queuing
An apparatus and method for maintaining data for multi-channel communication queuing associated with different media formats such as telephone, email, and fax. A list of agent data includes information related to types of communication media an agent can access. The...
01/01/2008
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