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| Number | Title | Issue Date |
| 7676695 | Resolution of computer operations problems using fault trend analysis A set of fault records representing faults previously detected in an enterprise computer system is received and analyzed. The analysis comprises a variety of analytical operations and results in a report provided to a user, the report particularly including a set of... | 03/09/2010 |
| 7640457 | Automated error reporting and diagnosis in distributed computing environment An apparatus, program product and method provide a generic error reporting and diagnosis framework that is readily suited for use in a wide variety of distributed computing environments, and that supports the autonomic reporting, diagnosis, and potentially the remed... | 12/29/2009 |
| 7631222 | Method and apparatus for correlating events in a network A uniquely configured data structure is used to store event information for each network entity, where logical and physical dependency relationships among entities are captured in the data structure. For each entity, the data structure is configured to store (a) a â... | 12/08/2009 |
| 7620849 | Fault recovery system and method for adaptively updating order of command executions according to past results In a memory a number of entries are defined for mapping reference symptom levels of a server to fault restoration commands and to priority levels. In response to a status report from a fault detector indicating an operating state of the server, one of the commands i... | 11/17/2009 |
| 7617415 | Code coverage quality estimator A method for estimating a quality of code coverage of a test is described. The method includes training a neural network, using the neural network to generate a risk factor for each code element, and determining a coverage quality based on risk factors of executed c... | 11/10/2009 |
| 7610512 | System and method for automated and assisted resolution of it incidents A computer implemented method for assisted and automated resolving of Information Technology (IT) incidents is provided. The method facilitates one or more users to define repair workflows to resolve the IT incidents. The defined repair workflows are stored in a flo... | 10/27/2009 |
| 7600154 | System and method of calculating a projected service cost assessment A method, apparatus, and computer-usable medium for computing a serviceability assessment, calculating a preventative maintenance assessment, and in response to computing the serviceability and preventative maintenance assessments, computing a projected service cost... | 10/06/2009 |
| 7587634 | Network fault diagnostic device, network fault diagnostic method, and computer product A network fault diagnostic device is configured in the following manner. A causal relation table stores causal relations between faults and events, and a monitor event selector refers to the causal relation table to extract a minimum event required for identifying a... | 09/08/2009 |
| 7568126 | Controlled display mode diagnostic tool for communication networks using results of real tests and/or validation tests A communication network diagnosis tool is adapted to analyze network analysis data using diagnostic trees consisting of nodes each associated with a network test or a set of network tests and connected together by branches representing logical relationships between ... | 07/28/2009 |
| 7543183 | Method and system for automated technical support for computers A method and system for automated support in a computer system. The computer system has a service button, and pressing of the service button causes a bit to be set in a register in the chip set. Setting of the bit generates an interrupt signal that is received and p... | 06/02/2009 |
| 7536595 | Systems, devices, and methods for initiating recovery Certain exemplary embodiments comprise method that can comprise receiving information indicative of a fault from a monitor associated a network. The method can comprise, responsive to the information indicative of the fault, automatically determining a probability o... | 05/19/2009 |
| 7529974 | Grouping failures to infer common causes Systems and methods establish groups among numerous indications of failure in order to infer a cause of failure common to each group. In one implementation, a system computes the groups such that each group has the maximum likelihood of resulting from a common failu... | 05/05/2009 |
| 7519860 | System, device and method for automatic anomaly detection A method and system for monitoring the behavior of at least one observable object, e.g. a network element, of a network, wherein at least one parameter of the observable object is repeatedly detected. An actually detected parameter is input to a learning process and... | 04/14/2009 |
| 7516362 | Method and apparatus for automating the root cause analysis of system failures A method for analyzing the root cause of system failures on one or more computers. An event is generated when a computer system detects a system failure. The cause of the failure is determined. The event, including the cause is transmitted from the computer system t... | 04/07/2009 |
| 7500146 | Information processing apparatus, self-diagnosis method, and program A screen on which a transition to a self-diagnosis test mode is reported is displayed by simultaneously pressing a plurality of specific keys (AC, Shift, and Menu), and moreover, a transition is made to a self-diagnosis test mode by inputting one of predetermined ke... | 03/03/2009 |
| 7500145 | Anomaly-driven software switch to capture event responses and automate recovery Anomaly-driven software for capturing and automating responses to computer anomalies is disclosed. Computer anomalies are processed by identifying the occurrence of an anomaly and correcting the computer anomaly by initiating a stored corrective action based on a us... | 03/03/2009 |
| 7500143 | Systems and methods for managing and analyzing faults in computer networks A system (100) for analyzing a fault includes a fault object factory (110) constructed and arranged to receive fault data and create a fault object (112), and a fault diagnosis engine (101) constructed and arranged to perform root cause a... | 03/03/2009 |
| 7500144 | Resolving problems in a business process utilizing a situational representation of component status Problems are resolved in a business process that includes application programs that run on an Information Technology (IT) infrastructure having IT components. A symptom is generated that identifies a problem in the business process. Selected application programs and... | 03/03/2009 |
| 7493518 | System and method of managing events on multiple problem ticketing system The “Multiple Problem Ticket Creation Tool” (MPTCT) creates problem tickets on a network connected by an enterprise services bus having servers on the network with different problem ticketing systems. The MPTCT receives an original problem ticket, converts the o... | 02/17/2009 |
| 7484121 | Self-aware and self-healing computing system Autonomic computing systems are self-aware and self-healing. Microstates of components of a system are organized into macrostates, and the macrostates are organized into meta-dynamic states (MDS's). When the system is perturbed, it is determined whether the system e... | 01/27/2009 |
| 7441152 | Failure recovery apparatus, failure recovery method, manager, and program The failure knowledge storage 5 stores failure knowledge information describing countermeasure command selection information, of which a diversion to a failure other than failures described in a failure countermeasure rule in the rule storage 2 can be ... | 10/21/2008 |
| 7437611 | System and method for problem determination using dependency graphs and run-time behavior models A problem determination system and method reduces the time and effort required by system administrators to trouble shot transaction processing difficulties in a large distributed I/T environment by monitoring system component performance and computing operational pe... | 10/14/2008 |
| 7434099 | System and method for integrating multiple data sources into service-centric computer networking services diagnostic conclusions A system for diagnosing impairments in computer networking services a plurality of connector gateways for interfacing to a plurality of data sources to provide access by the system to computer network data, business-related data, and extra-enterprise environmental d... | 10/07/2008 |
| 7418628 | Systems and methods for identifying solutions to computer problems using contexts and versions A computer system includes a main system that executes an application in cooperation with a human user. An auxiliary system evaluates problems that occur in the main system. The auxiliary system includes a service module that collects problem related data from the m... | 08/26/2008 |
| 7415700 | Runtime quality verification of execution units One embodiment disclosed relates to a method of compiling a program to be executed on a target microprocessor with multiple execution units of a same type. The method includes selecting one of the execution units for testing and scheduling the parallel execution of ... | 08/19/2008 |
| 7409676 | Systems, methods and computer programs for determining dependencies between logical components in a data processing system or network Described are methods, apparatus and computer programs for determining run-time dependencies between logical components of a data processing environment. Components of the data processing environment are monitored by monitoring agents accessing run-time activity dat... | 08/05/2008 |
| 7409594 | System and method to detect errors and predict potential failures A system is disclosed that includes a component, a fault table configured to receive fault information associated with the component, and a diagnosis processor configured to read the fault information from the fault table and initiate corrective action as a function... | 08/05/2008 |
| 7409578 | Graceful load fail over Systems and methodologies that facilitate real time recognition of missing and/or invalid objects in a component based framework, via employing a graceful load fail over engine that can self heal a component based application that has missing or invalid references, ... | 08/05/2008 |
| 7409593 | Automated diagnosis for computer networks Systems for providing automated diagnosis of problems for an electronic network include a central diagnosis engine configured to include modules that rank identified policy/configuration changes into potential causes, verify the ranked potential causes and determine... | 08/05/2008 |
| 7409595 | History-based prioritizing of suspected components A method for servicing a computerized system includes detecting a failure of a given type in the computerized system, and generating a list of corrective actions in response to the failure, using an automated maintenance program. A record of one or more previous fai... | 08/05/2008 |
| 7406633 | Architecture for handling errors in accordance with a risk score factor A system and method that includes scoring logic for handling errors in a data storage environment by employing risk scoring. Architecture for handling errors with scoring logic is provided. A program product enabled for carrying out methodology described herein is a... | 07/29/2008 |
| 7401266 | System and method for handling errors in accordance with a risk score factor A system and method that includes scoring logic for handling errors in a data storage environment by employing risk scoring. Architecture for handling errors with scoring logic is provided. A program product enabled for carrying out methodology described herein is a... | 07/15/2008 |
| 7395326 | Network management apparatus A network management apparatus performing trouble-shooting in each device state and improving the operation efficiency and workability in maintenance management operations. A table storage unit stores a device status table, a restriction condition table, and a troub... | 07/01/2008 |
| 7389444 | Method and system for troubleshooting a misconfiguration of a computer system based on product support services information A method and system for ranking possible causes of a component exhibiting a certain behavior is provided. In one embodiment, a troubleshooting system ranks candidate configuration parameters that may be causing a software application to exhibit an undesired behavior... | 06/17/2008 |
| 7386761 | Diagnostic repair system and method for computing systems A diagnostic system and method for repairing computing devices comprises a diagnostic application running on a same computing system having a failed operating system (O/S). The diagnostic application is provided with access to the file system of the failed O/S image... | 06/10/2008 |
| 7379846 | System and method for automated problem diagnosis A method and system are provided for automated diagnosis for a system. In one embodiment, the method includes providing a fault tree representation of the system, the fault tree specifying propagations of errors generated in the system by problems to produce error r... | 05/27/2008 |
| 7380170 | Testing measurements Embodiments of the invention include an arbiter facility included in a test script. The arbiter facility includes properties defining a method for evaluating the status of a step or process, a method for evaluating verification point results and the steps to execute... | 05/27/2008 |
| 7380177 | Method and system for comparing individual computers to cluster representations of their peers The present invention is a system or method for assisting in the maintenance and servicing of computers. The system, for example, comprises a cluster database containing information relating to one or more computer clusters, the information relating to each cluster ... | 05/27/2008 |
| 7373106 | Mobile terminal device and method of updating program A method of updating a program in a terminal device is provided, wherein if a transmission of update data from a base station to a terminal device is interrupted due to any disconnection between them, then after it is verified that the terminal device becomes connec... | 05/13/2008 |
| 7373552 | Model based diagnosis and repair for event logs A system and appertaining method isolates a hardware or user error in a software controlled apparatus e.g., an NMR-apparatus. A diagnostic function is added to an event log that uses a causality model to analyze the event log. A series of events in the event log is ... | 05/13/2008 |