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| Number | Title | Issue Date |
| 7877265 | System and method for automated customer feedback A system and method for automated customer feedback allows for automatically collecting and analyzing customer feedback data regarding customer satisfaction and customer task completion with respect to self-service applications and live agents. When contacting a cus... | 01/25/2011 |
| 7321924 | Communication scheme for realizing effective data input/setup in compact size portable terminal device using locally connected nearby computer device A communication scheme in which it becomes possible to improve handling of a user interface or omit tedious operations in a portable terminal device by cooperating the computer device with the portable terminal device is disclosed. The portable terminal device obtai... | 01/22/2008 |
| 7280651 | Method and system for performing automated telemarketing A method for performing automated telemarketing comprising receiving potential customer data including a telephone number. A telephone call is initiated to the telephone number using an auto-dialing device. Notification is received at a voice platform that the poten... | 10/09/2007 |
| 7255200 | Apparatus and method for operating a self-service checkout terminal having a voice generating device associated therewith A retail terminal includes a voice generating device. The retail terminal also includes a processing unit electrically coupled to the voice generating device. Moreover, the retail terminal further includes a memory device electrically coupled to the processing unit.... | 08/14/2007 |
| 7158623 | Method and apparatus for dial stream analysis Interests of a person may be analyzed based on the dial stream to/from the person. When a call is being made to/from a person, signaling information from the dial stream is routed to an analysis server. Information in the signaling information, such as called party ... | 01/02/2007 |
| 7142662 | Method and system for distributing outbound telephone calls A method and system is provided for the distribution of outbound telephone calls. This method and system includes dialing devices receiving call records and providing telephone calls to one or more agents. Interfaced with the dialing device is a distribution module ... | 11/28/2006 |
| 7054434 | System and method for common account based routing of contact records A method and system is provided for common account based distribution of contact records. A comparison engine analyzes call record accounts to identify and tag related call records, such as call record accounts related to the same individual. A common account tag de... | 05/30/2006 |
| 7050818 | Location based service request system A wireless phone based system to accommodate users of wireless phones for providing information as to the location of certain services such as gasoline stations, movie theatres, drug stores, etc., includes the utilization of a GPS receiver and a wireless phone, with... | 05/23/2006 |
| 7020258 | Expandable multiline dialing apparatus There is disclosed an expandable multiline dialing controller which is connected to a computer hosting a database of telephone contact records. The controller is rendered expandable by a capacity expansion interface which allows the connection of second or subsequen... | 03/28/2006 |
| 7019770 | Videophone system for scrutiny monitoring with computer control In conjunction with the dial-up public telephone system, voice quality lines carry videophone signals for monitoring a multitude of locations from at least one central station for use in a variety of applications, such as for security, surveillance, quality control ... | 03/28/2006 |
| 6961482 | System for archiving electronic images of test question responses A system and method for electronically archiving electronic images of responses received from a response provider in such a manner that reduces the amount of electronic resources required for said archival. ... | 11/01/2005 |
| 6937616 | Method and apparatus for providing packet based and distributed xDSL communications A method and apparatus for digital subscriber line (xDSL) communications between one or more digital signal processors (DSPs) and analog front ends (AFEs) each coupled to corresponding subscriber line(s). The apparatus transports channels of data between subscribers... | 08/30/2005 |
| 6804226 | Method and apparatus for connecting local subscribers to a LAN The present invention provides a method and apparatus for allowing the copper pair at each subscriber site to reappear at the CO. It also provides inter-connectivity between subscribers within a specified proximity, thereby allowing the subscribers to operate as a L... | 10/12/2004 |
| 6560464 | Telephone switching system and method A telephone switching system and method for switching CENTREX (CTX) calls between CTX subscribers, is provided in which the CTX subscribers comprise mobile subscribers and wired subscribers. A message interface for the transmission of CTX-specific informa... | 05/06/2003 |
| 6456650 | Splitterless modem using harmonics reduction In a splitterless Digital Subscriber Line (DSL) modem 30, a receiver architecture (100) that permits monitoring of harmonics within the upstream channel of a DSL connection. The receiver (100) can detect the harmonics by monitoring the harmonics in some e... | 09/24/2002 |
| 6351636 | System and method for automatic area code updating A system for updating area code information in predetermined telecommunications devices and networks as newly created area codes are implemented. Area code lists may be updated automatically and without the need for human intervention or manual reprogramm... | 02/26/2002 |
| 6337904 | Automated survey control routine in a call center environment A call center is adapted to select calls on a preprogrammed basis for possible participation in a survey. Selected calls are transferred to an interrogation point, which may be by Interactive Voice Response, where the callers are asked if they will partic... | 01/08/2002 |
| 6226360 | System and method for delivery of pre-recorded voice phone messages A system and method for delivering automated pre-recorded messages to intended recipients is disclosed. An automated call controller places phone calls to intended recipients and plays a pre-recorded message for the recipient after the call is answered. T... | 05/01/2001 |
| 6118865 | Automated survey control routine in a call center environment A call center is adapted to select calls on a preprogrammed basis for possible participation in a survey. Selected calls are transferred to an interrogation point, which may be by Interactive Voice Response, where the callers are asked if they will partic... | 09/12/2000 |
| 5953393 | Personal telephone agent A personal telephone messaging agent can automate routine scheduling, coordinating and information gathering tasks while maintaining the advantages inherent in the telephone system. A person specifies a message and, optionally, some specific questions, an... | 09/14/1999 |
| 5943416 | Automated survey control routine in a call center environment A call center is adapted to select calls on a preprogrammed basis for possible participation in a survey. Selected calls are transferred to an interrogation point, which may be by Interactive Voice Response, where the callers are asked if they will partic... | 08/24/1999 |
| 5917893 | Multiple format telephonic interface control system Call data signals actuated by a telephone terminal are provided from a telephone communication system to indicate call data as the called number, the calling number and the calling equipment. The call data signals address related control functions for sel... | 06/29/1999 |
| 5897236 | Communication control device connected between an image forming apparatus and a host system A communication control device connected between an image forming apparatus and a communication line in an image forming apparatus supervising system which connects the image forming apparatus and a host machine by the communication line. Assume that part... | 04/27/1999 |
| 5859899 | Method and system for data collection using public network and broadcasting A data collection scheme with an improved data collection efficiency. In order to collect data from many terminals to a center having a plurality of center service ports through a public network, terminal data are transmitted from the terminals to the cen... | 01/12/1999 |
| 5838774 | Telephone polling method In an intelligent switched telephone network, a telephone polling method is provided wherein a call made in response to a telephone based polling service is processed and disconnected without connection of the call to the subscriber of the polling service... | 11/17/1998 |
| 5825861 | Telecommunications networks In a telecommunications network of the kind which handles non-time-critical calls (NTCC) in addition to normal telephony, a congestion indication is transmitted to NTCC transmitting platforms if volume and/or rate limit for a particular communications rou... | 10/20/1998 |
| 5822423 | Apparatus and method for supervising derived channel communications A supervisory signal for a derived channel data reporting system is implemented as a tone having a frequency capable of transmission using a telephone signal communicating network, including networks incorporating digital equipment, at an attenuated level... | 10/13/1998 |
| 5809113 | Enhanced, deferred messaging service An enhanced, deferred messaging service ensures a message is received even when an answering machine is connected to a line and receives the call. In such a case, the service notes the number of rings n necessary to activate the recipient's answering mach... | 09/15/1998 |
| 5675635 | System and method for conducting poll at a processor associated with the originating switch A system and method for conducting a dial-in telephone poll prompts callers at remote terminals to participate in the poll by selectively dialing a telephone number corresponding to a specific response to the poll. Each call from a poll participant is rec... | 10/07/1997 |
| 5594792 | Methods and apparatus for modeling and emulating devices in a network of telecommunication systems A compiler is provided to a network element management subsystem for compiling rules and behaviors of device types into nested meta data structures of model databases. The rules and behaviors of the device types are specified via definitions describing co... | 01/14/1997 |
| 5553133 | System and method for predictive outdialing System and method for outdialing telephone calls on a basis which takes into account the availability of agents who are assigned to process telephone calls placed. In accordance with the invention, telephone calls are placed ahead of the availability of a... | 09/03/1996 |
| 5544220 | System for integrating a stand alone inbound automatic call distributor and an outbound automatic call dialer An automatic call distributor system and an automatic call dialer system that are integrated so that each system has its own set of dedicated agents and the combined integrated system has a set of universal agents that can be switched between systems.... | 08/06/1996 |
| 5495284 | Scheduling and processing system for telephone video communication A scheduling and processing system is disclosed for telephone and video communication with a plurality of remote locations from a central station. The system utilizes a dial-up telephone facility and telephonic television terminal units at the remote loca... | 02/27/1996 |
| 5490207 | Method of dispersing information and collecting data via telephone systems An interactive telecommunications system comprising a telephone network, a conference bridge and a live studio talk-show style program. This system is well suited for disseminating specific information to a highly targeted group. The listeners are prevent... | 02/06/1996 |
| 5463685 | Network based outbound call management An outbound call management capability is provided for a public switched telephone network by a network based outbound call management (NOCM) complex, which can be accessed by all subscribers to the public switched network through one or more central offi... | 10/31/1995 |
| 5421030 | Communications system and method for bi-directional communications between an upstream control facility and downstream user terminals Cordless telephones generate cell relay packets. Packets from each cordless telephone are polled by an upstream polling unit avoiding multi-unit interference. Cell packets are transmitted via a cable TV system. Radiated frequencies of the cordless telepho... | 05/30/1995 |
| 5341412 | Apparatus and a method for predictive call dialing A predictive dialing system automatically initiates a series of live telephone calls for its agents. Each agent's work area includes a telephone set including a headset for establishing a voice communications channel between the agent and a customer. The ... | 08/23/1994 |
| 5327490 | System and method for controlling call placement rate for telephone communication systems A system and method is disclosed for controlling call placement rates for telephone systems providing call pacing system in which outbound calls are automatically paced so that as attendants become available a valid call is completed to be handled by the ... | 07/05/1994 |
| 5297195 | Method and apparatus for automatic telephone scheduling system An automatic telephone scheduling system (20) includes a data server (22), a dial server (24), and a plurality of agent workstations (28) which communicate with each other through messages transmitted over a local area network (30). The data server (22) h... | 03/22/1994 |
| 5295184 | Dynamically adjustable call pacing system A dynamically adjustable call pacing system computes the average time a call spends on hold. An Average Hold Time is computed and dynamically updated by monitoring the number of current calls on hold and the amount of time by which current calls on hold e... | 03/15/1994 |
