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| Number | Title | Issue Date |
| 7443971 | Computer system with do not disturb system and method A do not disturb system and method in a computer system at which communications such as voice calls and text messages are received. A user or process may set a computer system into a do not disturb mode, in which any communication routed through the machine will be ... | 10/28/2008 |
| 7190950 | Storage of voicemail messages at an alternate storage location A method and system are provided for storing received voicemail messages to alternate storage locations. A subscriber to voicemail services provides a voicemail system with an address or a number of addresses to which the subscriber may forward voicemail messages fo... | 03/13/2007 |
| 7177412 | Multi-media communication management system with multicast messaging capabilities The multi-media communication management system comprises a controller that interfaces with a plurality of communication space stations and with one or more communication medium service providers. The controller provides for multicasting or real time voice communica... | 02/13/2007 |
| 7058164 | Externally interrupting a communication session According to a particular embodiment of the present invention, a method for externally interrupting a telephony communication session includes establishing the telephony communication session with a remote user using a telephony interface. The method further include... | 06/06/2006 |
| 7027585 | Web callback through multimedia devices A method and apparatus are provided for establishing a communication connection between a client of a website and an agent of the website. The method includes the steps of downloading a webpage from the website to the client, such webpage including an embedded agent... | 04/11/2006 |
| 6973167 | Electronic document answering machine An Electronic Document Answering Machine is adapted to connect to remote information sources and to download digital documents including e-mail and WEB pages, and to store the documents for later review by a user. The Answering machine has an alert device for alerti... | 12/06/2005 |
| 6868140 | Telephony call control using a data network and a graphical user interface and exchanging datagrams between parties to a telephone call In a communications network, a method and apparatus are disclosed for using a graphical user interface for telephony call control. A method is also disclosed for sending a datagram from a called party to a calling party. Call control of a call is diverted to a voice... | 03/15/2005 |
| 6850603 | System and method for the creation and automatic deployment of personalized dynamic and interactive voice services This invention relates to a system and method for creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories. More specificall... | 02/01/2005 |
| 6778661 | Multimedia call distribution system The multimedia call distribution system maintains call connection devices, a multimedia call distribution device, and terminal devices. When a call connection request is received, each of the call connection devices issues an inquiry to the multimedia call distribut... | 08/17/2004 |
| 6744773 | Method and apparatus for managing inter-domain addresses between a plurality of domains A multi-domain telephony application programming interface is disclosed for managing a multimedia call across a plurality of domains. Advanced addressing techniques are utilized to support a media independent call control model across multiple communication domains ... | 06/01/2004 |
| 6707906 | Outbound calling system in a contact center An integrated contact center capable of generating outbound calls in a plurality forms including at least one instant online communication form for instantly communicating with a customer when he is online. A priority scheme or communication forms is preset for each... | 03/16/2004 |
| 6687341 | Network and method for the specification and delivery of customized information content via a telephone interface A communication network for providing customized information content via a telephone. The network includes a database storing a profile of the customized information content, and a server in communication with the database for generating an audio-based in... | 02/03/2004 |
| 6661878 | Method and apparatus for establishing a voice call to a PSTN extension for a networked client computer A method and apparatus for establishing a voice call to a PSTN extension for a networked client computer, and routing the voice call off of the network, is provided. In a first embodiment, the apparatus comprises a storage medium having stored therein a p... | 12/09/2003 |
| 6661877 | System and method for providing access to a unified message store logically storing computer telephony messages A system and method for providing access to a unified message store logically storing computer telephony messages is disclosed. A multiplicity of heterogeneous storage objects corresponding to computer telephony messages are stored in a unified message st... | 12/09/2003 |
| 6643367 | Dynamic and scheduled computer telephony resource allocation A method to efficiently allocate telephony resources on a scheduled and dynamic basis, without requiring the shutting down and restarting of a telephony system, comprising the application of two algorithms, one to respond to dynamic changes in resource al... | 11/04/2003 |
| 6603837 | Method and system to provide a global integrated messaging services distributed network with personalized international roaming Systems and methods of cooperating with a telephone exchange to provide a user with centralized access to messages are presented. In accordance with the method, telephone numbers of users are stored. A telephone call is received. The telephone call is for... | 08/05/2003 |
| 6577712 | Distributed voice mail system A distributed voice mail system in a network includes a server in a control layer of the network and one or more media gateways in a connectivity layer of the network, wherein the server controls resources in the media gateways to provide distributed voic... | 06/10/2003 |
| 6560318 | Arrangement for managing notification preferences for notification delivery messages in an IP-based notification architecture A notification architecture utilizes multiple processes configured for managing notification operations based on reception of SMTP-based messages within IMAP based message stores. The notification architecture includes a notification process, configured f... | 05/06/2003 |
| 6549612 | Unified communication services via e-mail A method and system for providing unified messages services to a subscriber. The subscriber utilizes an active interface embedded in an e-mail notification to control delivery of a non-literal, single media or multimedia message to the subscriber. Such a ... | 04/15/2003 |
| 6539077 | Method and apparatus for correlating a unique identifier, such as a PSTN telephone number, to an internet address to enable communications over the internet A directory service, containing unique identifiers (e.g., telephone numbers) and related Internet address(es), accessible through the Internet. An Internet-enabled communication system, such as IP-PBX or voice mail system, accepts a telephone number as a ... | 03/25/2003 |
| 6493428 | Text-enhanced voice menu system A text enhanced voice menu system includes data storage, a voice communication path, a text communication path and switch logic. The data storage stores audio information for producing a voice menu, and stores text information for producing a text version... | 12/10/2002 |
| 6487278 | Method and system for interfacing systems unified messaging with legacy systems located behind corporate firewalls A system and method for interfacing unified message processing systems with legacy voice mail, e-mail and facsimile systems, located behind corporate firewalls. The system includes a unified message server, a proxy interface and a message protocol convert... | 11/26/2002 |
| 6459774 | Structured voicemail messages A sender (101) creates a voicemail message that includes a plurality of messaging elements that include embedded instructions that define a structure of the message. Other messaging elements may include textual fragments, audio fragments that refer to aud... | 10/01/2002 |
| 6456699 | Web-based generation of telephony-based interactive voice response applications A computer system and method for analysis and translation of Web on-line menu architectures to Interactive Voice Response (IVR) menu architectures. The system analyzes Uniform Resource Location (URL) links in HyperText Markup Language (HTML) documents tha... | 09/24/2002 |
| 6453022 | Multi-line telephone with input/output mixing and audio control The present invention is a method and apparatus for selectively controlling the interconnectivity of two or more active telephone lines and/or one or more audio characteristics of each of the active telephone liens during a multi-line call. A bridge or a ... | 09/17/2002 |
| 6445776 | Abstract interface for media and telephony services A server provides media and telephony services in a telecommunications network. The server has a distributed, object-oriented software architecture, allowing client applications to access resources located anywhere in the network. The server provides inte... | 09/03/2002 |
| 6442247 | Method and apparatus for recording and automated playback of personal agent greetings in a communication-center environment A system for presenting a recorded message on behalf of an agent receiving a call at an agent station in a call center, the agent station having a telephony interface for receiving calls and a personal computer with a video display unit (PC/VDU), has a te... | 08/27/2002 |
| 6442268 | Method of implementing a line group function in a communications network based on ITU-T H.323 A line group function in a communications network based on ITU-T H.323 is implemented via a proxy function. First, an alias address for the line group is converted into a group transport address for a proxy function, and a connection setup message is tran... | 08/27/2002 |
| 6430176 | Multimedia channel management through PSTN signaling A method and apparatus establishes through the public switch telephone network, a multimedia communications session between first and second telecommunications infrastructure. Each infrastructure is located on a separate private data network and comprises... | 08/06/2002 |
| 6411696 | System for finding a user with a preferred communication mechanism A system for handling incoming media events based on content and state information. An interface which receives events transmitted via a plurality of media forwards such incoming events into an attribute extractor. The attribute extractor extracts one or ... | 06/25/2002 |
| 6400804 | On-hold activity selection apparatus and method An on-hold activity selection apparatus and method that allows an on-hold party to select an on-hold activity, from a menu of on-hold activities, with which to be entertained and/or informed. The on-hold activity selection apparatus detects the occurrence... | 06/04/2002 |
| 6396908 | Message transfer system An apparatus and method for transferring a message from a calling party to an unavailable telephonically called party. The method comprises the steps of inititating a call to the called party over a communications channel, identifying that the called part... | 05/28/2002 |
| 6393107 | Method and apparatus for creating and sending structured voicemail messages A sender (101) creates a voicemail message that includes a plurality of messaging elements that include embedded instructions that define a structure of the message. Other messaging elements may include textual fragments, audio fragments that refer to aud... | 05/21/2002 |
| 6377664 | Video phone multimedia announcement answering machine A video enable answering machine having many new features including customized video announcement messages, caller ID based video announcement messages, and time based video announcement messages.... | 04/23/2002 |
| 6341160 | Answering machine for transmitting messages to remotely accessible user account An electronically accessible answering machine is disclosed. The answering machine includes a memory that stores a voice message from a caller. The answering machine also includes a control system that stores information associated with a user account, in... | 01/22/2002 |
| 6324264 | Method of establishing a communications call A method system, interface and server for establishing a communications call by selecting a B party (6) using an interactive device (16) connected to a public network (10,12), sending called address data for the B party (6) and calling address data for an... | 11/27/2001 |
| 6310941 | Method and apparatus for facilitating tiered collaboration An apparatus comprising a storage medium having stored therein a plurality of programming instructions and an execution unit is presented. The execution unit, coupled to the storage medium, executes the plurality of programming instructions to implement a... | 10/30/2001 |
| 6282269 | Voice mail on the internet A first Internet telephone system 620 attempts to call with a second Internet telephone system 630 via the Internet 600. However, the second Internet telephone system 630 is not logged onto the Internet at the time of the call. In response to the failed a... | 08/28/2001 |
| 6173437 | Multimedia scripting tool The disclosed invention provides a development environment for scripting a call flow across a variety of hardware devices. The development environment utilizes a single scripting language in conjunction with hardware specific compiler modules to generate ... | 01/09/2001 |
| 5995490 | Method and system for integrating video and data transfers in a multimedia session A method and system for integrating occasional user-initiated data transfers with a generally continuous video transmission in a multimedia communications session includes enabling a party of the session to select at least two levels of video quality of s... | 11/30/1999 |
