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| Number | Title | Issue Date |
| 8155274 | Method and system for monitoring and improving the quality of interconnecting cabling systems System for coordinating the use of a mapping system comparing the physical connection status of a cable link in a network with the administrative data about said cable link in the network administration. The coordinating system uses data from one or several existing... | 04/10/2012 |
| 8009808 | System and method for maintaining a translations database to effect call control at a remote terminal A call control system comprising a control module, a translations database and a switching fabric are connected to a trunk group between a remote terminal and its controlling local switching office. The call control system monitors control signals from the switching... | 08/30/2011 |
| 7996729 | Method and system for maintenance of network rendering devices A method and system for automatically generating a helpdesk ticket when a remote rendering device possesses a series of customer resolvable events within a time period. The helpdesk ticket can be moved into an active state when an alert associated with the customer ... | 08/09/2011 |
| 7860221 | Methods, systems and computer program products for inventory reconciliation Network asset recovery includes querying assets on a communications network to obtain a current inventory of the assets on the communications network and obtaining inventory data for the communications network from an inventory management database. The current inven... | 12/28/2010 |
| 7551724 | Utilities module for proactive maintenance application A method of managing proactive maintenance tasks for a communication system. The method includes storing proactive maintenance tasks and searching the tasks using at least one search criteria. Deletion of a proactive maintenance tasks is permitted if the proactive m... | 06/23/2009 |
| 7508920 | Scheduling of automated tests in a telecommunication system Automated tests are scheduled for a telecommunication network. A time slot array is created and a subset of the time slots are marked as unavailable according to respective maintenance windows. A remainder of the time slots are marked as available. Trunk groups are ... | 03/24/2009 |
| 7433830 | Method and system for assigning and dispatching a telecommunications systems work order based on global positioning information Methods and systems are disclosed for enhancing telephone work orders with Global Positioning System information. One method generates a work order for repair of a telecommunications network. A turf is assigned to the work order, and the assigned turf is verified wi... | 10/07/2008 |
| 7428300 | Diagnosing fault patterns in telecommunication networks The disclosed methods and systems prioritize network devices and components that more likely result in a network outage by evaluating their current and historical outage information relative to a dynamically-generated, statistical threshold based on such outage info... | 09/23/2008 |
| 7415099 | Method and devices for monitoring subscribers of a telecommunications network during participation in group call connections The invention relates to a gas-insulated bus bar component comprising a grounded housing that is filled with protective gas and at least one bus bar conductor, which extends in the longitudinal direction of the housing and is supported on said housing by means of in... | 08/19/2008 |
| 7412034 | Multi-protocol, multi-interface communications device testing system A multi-protocol, multi-interface communications device testing system is disclosed. The system simultaneously controls communication channels of a communications platform though multiple Interface Protocols, such as TDM, IP and Telephony Application Program Interfa... | 08/12/2008 |
| 7340037 | Processes and systems for correlating work orders Methods and systems are disclosed for correlating work orders. One embodiment includes communicating with a communications network and acquiring new work order information representing a new work order. The new work order information is searched for at least one cor... | 03/04/2008 |
| 7340038 | Systems, methods and computer program products for automatically pushing a status change message as a result of repair services that are performed on a network A network administration system includes an Internet-based repair (eRepair) subsystem that is configured to accept customer trouble tickets related to a network and to provide customer trouble ticket status information to customers. The administration system also in... | 03/04/2008 |
| 7340039 | Method for providing digital loop carrier data for use in a central office The present invention provides a digital loop carrier (“DLC”) information system that provides information for use in a central office. The DLC information system includes four related databases. A DLC system database provides information about DLC systems, a mu... | 03/04/2008 |
| 7333593 | Digital loop carrier module for proactive maintenance application Methods and systems for proactively maintaining Digital Loop Carriers and a telephone system local loop. One embodiment for proactively maintaining a Digital Loop Carrier in a telephone system local loop includes communicating with a communications network and acqui... | 02/19/2008 |
| 7308094 | Processes and systems for screening work orders Processes and systems are disclosed for screening a work order to diagnose and to isolate trouble in a telephone system. One embodiment includes communicating with a communications network and acquiring work order information, the work order information representing... | 12/11/2007 |
| 7292677 | Proactive maintenance application Methods and systems for proactively maintaining a telephone system local loop. One embodiment includes acquiring at least one type of information selected from information from a Dynamic Network Analyzer or information from a Loop Facilities and Control System. Anot... | 11/06/2007 |
| 7289605 | Processes and systems for creating and for managing trouble tickets and work orders Processes and systems are disclosed for creating and for managing trouble tickets and work orders. One embodiment includes communicating with a communications network and receiving a request to create a trouble ticket. The trouble ticket is created to investigate a ... | 10/30/2007 |
| 7280640 | Utilities module for proactive maintenance application A method of managing proactive maintenance tasks for a communication system. The method includes storing proactive maintenance tasks and searching the tasks using at least one search criteria. Deletion of a proactive maintenance tasks is permitted if the proactive m... | 10/09/2007 |
| 7263175 | Methods, systems, and computer program products for tracking breaks in physical plant during maintenance of a public switched telephone network Breaks in physical plant that occur in maintaining a public switched telephone network (PSTN) are tracked by receiving notices that correspond to incidences in which physical plant is broken in performing maintenance tasks on the PSTN for a defined time interval. In... | 08/28/2007 |
| 7240096 | System and method for providing service technicians access to dispatch information A secondary source of dispatch information is provided in the event of a failure of a primary source of dispatch information. The second source of dispatch information can be accessed electronically by service technicians in the field when the primary source of disp... | 07/03/2007 |
| 7130399 | Methods and systems for assembling telephone line records Methods and systems are disclosed for assembling a line record for a customer's telephone number. One embodiment communicates with a communications network and acquires, in real time, at least one of i) information associated with the customer's service, ii) facilit... | 10/31/2006 |
| 7116759 | Method, system and computer program product for facilitating the analysis of automatic line insulation testing data A method for analyzing automatic line insulation testing data comprising receiving an electronic version of ALIT test results and parsing the ALIT test results to extract error data. The error data is inserted into an ALIT database. The ALIT database includes one re... | 10/03/2006 |
| 7103149 | Optical transport concentrator audit system and method The present invention is a system and method that facilitates audits of network device (e.g., an optical network concentrator) characteristics and operations and presents results in a convenient and user friendly format. The present invention automated network commu... | 09/05/2006 |
| 7099438 | Multi-protocol, multi-interface communications device testing system A multi-protocol, multi-interface communications device testing system is disclosed. The system simultaneously control communication channels of a communications platform though multiple Interface Protocols, such as TDM, IP and Telephony Application Program Interfac... | 08/29/2006 |
| 7092507 | Method, system and storage medium for tracking technician calls to a call center An embodiment of the invention is a method of tracking calls from technicians equipped with technician assistance devices. The method includes a call center personnel accessing a call center terminal and the call center personnel receiving a call from a technician. ... | 08/15/2006 |
| 7085356 | Pressure alarms and reports system module for proactive maintenance application Methods and systems for proactively maintaining a telephone system local loop. One embodiment includes communicating with a communications network and acquiring information associated with pressure or flow sensors along fiber optic cables. Proactive maintenance of t... | 08/01/2006 |
| 7051244 | Method and apparatus for managing incident reports Incident report management is provided for managing received incident reports in an enterprise environment. The incident report management includes a correlator configured to determine whether a received incident report correlates with a previously received incident... | 05/23/2006 |
| 7050547 | Digital loop carrier module for proactive maintenance application Methods and systems for proactively maintaining Digital Loop Carriers and a telephone system local loop. One embodiment for proactively maintaining a Digital Loop Carrier in a telephone system local loop includes communicating with a communications network and acqui... | 05/23/2006 |
| 7027563 | Utilities module for proactive maintenance application A method of managing proactive maintenance tasks for a communication system. The method includes storing proactive maintenance tasks and searching the tasks using at least one search criteria. Deletion of a proactive maintenance tasks is permitted if the proactive m... | 04/11/2006 |
| 7006603 | Systems, methods and computer program products for automatically pushing a status change message as a result of repair services that are performed on a public switched telephone network (PSTN) A Public Switched Telephone Network (PSTN) administration system includes an Internet-based repair (eRepair) subsystem that is configured to accept customer trouble tickets related to the PSTN via the Internet and to provide customer trouble ticket status informatio... | 02/28/2006 |
| 7007083 | Real time update notification Computer method and apparatus for communicating information between a plurality of client computers by means of a communications network. A data server computer coupled to the network communicates data from the data server computer to one or more of a plurality of c... | 02/28/2006 |
| 6996210 | System of operating a telecommunications contracting company Systems of operating a telecommunications contracting company are described herein. The systems generally includes introducing a business structure to the telecommunications contracting company, introducing field operations to the telecommunications contracting comp... | 02/07/2006 |
| 6990178 | Proactive maintenance application Methods and systems for proactively maintaining a telephone system local loop. One embodiment includes acquiring at least one type of information selected from information from a Dynamic Network Analyzer or information from a Loop Facilities and Control System. Anot... | 01/24/2006 |
| 6981133 | Zero overhead computer interrupts with task switching The invention constitutes a unique hardware zero overhead interrupt and task change mechanism for the reduction or elimination of interrupt latency and task change processing overhead delays in computer architectures. Without loss of time, the system performs comple... | 12/27/2005 |
| 6975705 | System, method and apparatus for capturing and processing call processing failures occurring at a telephone switch control processor A system, method and apparatus is disclosed for capturing call processing failures in a telecommunication system occurring at a telecommunication switch control processor as the failures occur. The system includes a computing system adapted for communicating with th... | 12/13/2005 |
| 6968321 | Method and system for remote operator interface with a self-service financial transactions terminal A method and system for remote operator interface with a self-service transaction terminal, such as an ATM makes use of a set of web based applications for operator functions to enable the remote operator to access the operator functions over a standard browser from... | 11/22/2005 |
| 6931102 | Central office technician notification and information system A method and system for use in a central office (CO) having network elements for communicating information between a central office technician (COT) stationed within the CO and network element monitoring personnel or monitoring center stationed remote from the CO. A... | 08/16/2005 |
| 6870900 | Proactive maintenance application Methods and systems for proactively maintaining a telephone system local loop. One embodiment includes acquiring at least one type of information selected from the group consisting of information from a Dynamic Network Analyzer and information from a Loop Facilities... | 03/22/2005 |
| 6870904 | Alarm mechanism An alarm mechanism is provided. The alarm mechanism includes a hardware component and a software component. The hardware component includes first and second registers. The first register is adapted to store a value that indicates a change in state of at least one al... | 03/22/2005 |
| 6845148 | Utilities module for proactive maintenance application Methods and systems of managing proactive maintenance tasks for a telephone system local loop. One embodiment includes predicting local loop proactive maintenance tasks, storing local loop proactive maintenance tasks, and searching the tasks using at least one searc... | 01/18/2005 |
