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Class 379/88.22 - Message management


Subclass of Class 379 - Telephonic communications
Definition: Audio message storage, retrieval, or synthesis system further
No. of patents: 918
Last issue date: 05/29/2012


                    23  
NumberTitleIssue Date
5278894Use of incoming caller line identification
This invention relates to a method and apparatus for providing customized greeting messages from a switch-based voice messaging service. Advantageously, special messages may be left for identified callers. The invention further relates to a method and app...
01/11/1994
5272748Enhanced speed calling
Enhanced speed calling is provided on a network basis for public access telephone stations such as coin telephones and wireless public Telepoint services stations. The system permits single digit access to voice recorded announcements regarding long dista...
12/21/1993
5265153Facsimile communication system with communication charge calculation
A telephone network connects a facsimile terminal and a store device. A terminal adaptor is connected between the facsimile terminal and the telephone network. A voice response unit is connected between the telephone network and the store device. A contro...
11/23/1993
5243643Voice processing system with configurable caller interfaces
A voice mail processing system is provided which comprises a digital computer common-platform operable to communicate through telecommunication lines with an outside environment. Communications between callers and the voice mail processing system are perf...
09/07/1993
5224153Voice-data telephonic interface control system
In an audio-digital telephone interface system, selective operation prompts a caller with oral instructions to provide: digital control signals, digital data signals (numeric) or audio signals. Inbound and outbound operations are involved and inbound call...
06/29/1993
5222124PBX system communications device
A PBX communications device is disclosed. The PBX communications device permits communication between a PBX and an adjunct processor. The present invention uses direct communications with a PBX line card as the source of information for the adjunct proces...
06/22/1993
5214688Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls
A method for optimizing the pacing and processing of inbound calls and outbound calls. Statistics are generated concerning inbound calls and outbound calls, and concerning the performance of each agent for inbound calls and outbound calls. Separate statis...
05/25/1993
5208849Method of and apparatus for private telephone automatic locating and answering
A method of and an apparatus for private telephone automatic locating and answering. By installing at a receiver's location, an apparatus for automatic telephone locating and answering, the receiver not only can talk to the caller using a telephone set pr...
05/04/1993
5202915Single line communication apparatus for speech and data and method therefor
In a single line communication apparatus for both telephone and data (e.g., facsimile), the communication line is switched from a telephone to a data communication unit when an incoming data call is received in response to an indication for data communica...
04/13/1993
5181236Automatic call returning method for call distributor with message record capability
A method of automatically returning calls to callers (18) who have recorded a message in an ACD mail (22C) controlled message bin (22D) of a voice response unit (22) in response to a stored announcement in an announcement table (22B) selected in accordanc...
01/19/1993
5175761Call transfers by voice messaging system (VMS) integrated to a private branch exchange
Method and apparatus are disclosed for initiating multiple call transfers from a Voice Mail System ("VMS") to telephone extensions on a Private Branch Exchange ("PBX") integrated with the VMS. A plurality of first lines between the PBX and the VMS provide...
12/29/1992
5161143Information recording-reproducing apparatus for optimizing data transfer
An information recording-reproducing apparatus for optimizing data transfer between a host computer and an information recording medium. The apparatus has a transfer mode control device which selects the optimal data transfer operation mode for transferri...
11/03/1992
5159626Multi-line telephone switching system
An answering machine is coupled to a multi-line switching system which in turn is coupled to a plurality of incoming telephone lines in parallel with the telephone equipment or the like which is also connected to the incoming telephone lines. The switchin...
10/27/1992
5136631Method and apparatus for programming a voice services system
A voice services system (10) uses a pseudo-code stored in a memory associated with a first processing unit (20) to control presentation of the voice services. Under control of the first pseudo-code, a second pseudo-code may be transferred from a second me...
08/04/1992
5134647Automatic voice/data messaging enhancements
A multi-node telephone network having at least caller-controlled interfaces for providing automatic voice messaging. A first caller-controlled interface unit is preferably located in a trunk or line between the calling station and a first switch for provi...
07/28/1992
5060255Telecommunications system with timed-do-not-disturb
Disclosed in an apparatus and method for effecting timed-do-not-disturb services in telephone networks. An adjunct computer is associated with the Remote Memory Administration System (RMAS) for switches which include a facility for providing call forwardi...
10/22/1991
5054054Voice applications generator
Apparatus and method for performing at least one voice related application, the apparatus including a state table memory 62 for storing information expressive of at least two states 64. The states are entered into the state table memory by a state generat...
10/01/1991
5007078Automated order entry recording method and apparatus
A system and method for recording voice messages received in an automated message exchange system. Voice messages are digitized by the message exchange system at the time they are received. At a convenient time determined by the computer of the message sy...
04/09/1991
4987590Multiple party telephone control system
To interface a primary telephone terminal with a vast number of remote terminals through a telephone network, parties at the remote terminals are individually screened to attain a select group. Bridged together, the select group is preliminarily informed ...
01/22/1991
4985913Multiple message answering machine keyed to the incoming phone number
According to the present invention, a telephone answering machine stores a plurality of messages and establishes a correspondence between those messages and a plurality of phone numbers. The phone number of a caller is identified and one of the plurality ...
01/15/1991
4977589Signalling and control protocol for a communication system
A signalling and control protocol is provided wherein each subscriber unit (106) operating within a communication system (100) must transmit a request (200, 200' or 200") to communicate to a central station. If a communication channel is available, the ce...
12/11/1990
4953195Private branch exchange system with specific information transmitting function
A private branch exchange system connects a plurality of extension terminals to a digital network via a digital trunk circuit and a channel service unit. When a failure occurs between the digital trunk circuit and the digital network, a message generation...
08/28/1990
4933967Automatically-effected move of a subscriber between electronic message service systems in a network
In a network (10) of voice-mail message service systems (12-14), each system includes an arrangement (22) for automatically moving the serving of one or more subscribers from itself to another system. In response to administrator (29) input, the source sy...
06/12/1990
4926463Data communication apparatus having a reprogrammable voice memory
A facsimile machine includes a reprogrammable voice memory for storing a desired voice message. A memory card which is a fixed memory and stores a plurality of predetermined voice messages, is prepared by a manufacturer and the voice memory is set in posi...
05/15/1990
4920558Method and apparatus for downloading speech files
A telecommunications system and method of operation are provided which allows for the recording and downloading of message prompts to a telephone (80) from a remote location. A message is recorded by a recorder (70) and the recorded message is digitized b...
04/24/1990
4904983Alarm system
An alarm system for e.g. vehicles has an alarm condition detector, an auto-dialing mechanism activated by the detector and a radio telephone connected by the auto-dialler to an alarm receiving station. A recording includes a message noting the location of...
02/27/1990
4878240Multi-service telephone switching system
Enhanced telephone services are provided through a multi-service telephone switching system that contains a programmable adjunct connected to a telephone switching system. Specifically, this system includes a telephone switch that serves at least one subs...
10/31/1989
4845744Method of overlaying virtual tree networks onto a message passing parallel processing network
A method of overlaying onto a parallel processing network configured as an initial hierarchical tree one or more other virtual trees for concurrently performing parallel processing operations via each tree. Tree connect messages identifying a second tree ...
07/04/1989
4797911Customer account online servicing system
A method and an apparatus for direct and immediate updating of customer account information, handling inquiries, and initiating communications is disclosed. A mainframe computer (16) contains customer or potential customer account information such as cust...
01/10/1989
4761807Electronic audio communications system with voice authentication features
An advanced electronic telecommunication system is provided for the deposit, storage and delivery of audio messages. A Voice Message System (10) interconnects multiple private branch exchanges (12) of a subscriber with a central telephone office (22). Ind...
08/02/1988
4755932Interpreter program for providing commands to a computer application program
An interpreter is provided which enables a user of a computer to add additional function to existing programming applications independent of the applications. The interpreter interfaces between an advanced function, such as voice synthesis, and an applica...
07/05/1988
4734930Voice recording apparatus
Voice recording apparatus includes full duplex communication between the operator`s telephone set and the PBX switching matrix, and digital signal recording circuitry, for selectably presenting the operator's actual voice or the recorded voice message to ...
03/29/1988
4696028PBX Intercept and caller interactive attendant bypass system
Disclosed is an intercept system for integrating the personalized services of switchboard attendants associated with on-premises PBX switching systems with the capabilities of the intercept system for allowing calling parties the opportunity to complete t...
09/22/1987
4549047Digitized voice message storage system
The invention disclosed is a system for receiving, storing and retransmitting voice messages. The system includes a plurality of digital computers operating independently in parallel to supervise the system's operation. The system also includes a conversi...
10/22/1985
4355207Telephone answering system
The telephone answering system includes a call concentrator capable of coupling a plurality of subscriber telephone lines to a single answering station. The concentrator is coupled to the plurality of subscriber lines and transfers calls to such lines one...
10/19/1982
4059732Centralized telephone answering apparatus with remote accessing
A telephone system employing centrally located telephone answering devices, each assigned to a different subscriber's telephone line. Also centrally located, and intended to be shared, one at a time, by all of the answering devices, is a single electrical...
11/22/1977
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