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| Number | Title | Issue Date |
| 7433457 | Personalized assistance system and method The present invention is a personalized assistance system for a user of a telephone, comprised of a first database, the first database having a contact list for the user. The contact list includes at least one contact name and a corresponding contact number and incl... | 10/07/2008 |
| 7366513 | Method and apparatus for routing on hold calls A wireless communication unit (101, 200), network switch (112, 300) and corresponding methods facilitate retrieval, routing, and management of on-hold calls (FIG. 5) within a first communication network (103) when the unit is op... | 04/29/2008 |
| 7346157 | System and method for efficient call management for directory assistance services A communication assistance system is provided having a first database with a plurality of listings, each listing having at least one contact name and a corresponding contact number. A switching device receives calls from a plurality of users desiring to access the l... | 03/18/2008 |
| 7340048 | System and method for directory services and e-commerce across multi-provider networks The present invention solves the problem of cross-provider access proprietary information between unaffiliated and competing network providers, but not allow that information to be disclosed to competing providers. The invention provides a system that allows increas... | 03/04/2008 |
| 7340043 | Voice extensible markup language-based announcements for use with intelligent network services An advanced intelligent network (AIN) telephony service provided in a public switched telephone network (PSTN) is controlled based on instructions from a subscriber, browsing a packet switched data network using a voice browser. A voice extensible markup language (V... | 03/04/2008 |
| 7321298 | Skills based routing method and system for call center A method and system of configuring the scripting of a call center includes an interactive voice response (IVR) server and automatic call distributor (ACD) server and associated graphical user interface contained on a computer screen of an ACD manager that is loaded ... | 01/22/2008 |
| 7305231 | System and method of notifying unpublished subscribers of request for contact information A system and method in which unpublished subscribers of telecommunications services are able to receive a notification that an individual is trying to contact them, without revealing unpublished contact information. A requestor of a telecommunication subscriber's un... | 12/04/2007 |
| 7295982 | System and method for automatic verification of the understandability of speech The present invention relates to a system and method for automatically verifying that a message received from a user is intelligible. In an exemplary embodiment, a message is received from the user. A speech level of the user's message may be measured and compared t... | 11/13/2007 |
| 7239692 | Method and system for distributing outbound telephone calls A method and system is provided for the distribution of outbound telephone calls. This method and system includes dialing devices receiving call records and providing telephone calls to one or more agents. Interfaced with the dialing device is a distribution module ... | 07/03/2007 |
| 7221752 | Method and configuration for operation of an operator switching position in a telecommunications system A service feature server makes it possible to provide service features in addition to the service features that are already provided in a telecommunications system. A separate module is provided for this purpose in the telecommunications system, which coordinates th... | 05/22/2007 |
| 7212620 | System and method for providing an anti-telemarketing feature in a telephony network An anti-telemarketing program uses the calling party identification of an incoming call to determine if the call is a telemarketing call by accessing a telemarketing database. The incoming call can be identified as a telemarketing call by direct correlation with a k... | 05/01/2007 |
| 7180994 | Method and system for operator services automation using an operator services switch A telecommunications system includes a front end automation system, an operator services switch, an automated operator, and an automation data server. The front end automation system interacts with a caller in order to recognize a request of the caller and determine... | 02/20/2007 |
| 7167553 | One number, intelligent call processing system A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. The system ut... | 01/23/2007 |
| 7158629 | System and method for preemptive goals based routing of contact records A method and system is provided for the preemptive goals based distribution of contact records. This method and system includes devices receiving contact records and providing customer contacts to one or more agents. Interfaced with the device is a distribution modu... | 01/02/2007 |
| 7142662 | Method and system for distributing outbound telephone calls A method and system is provided for the distribution of outbound telephone calls. This method and system includes dialing devices receiving call records and providing telephone calls to one or more agents. Interfaced with the dialing device is a distribution module ... | 11/28/2006 |
| 7136474 | Automatic routing and information system for telephonic services A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone network interface box having a computer, a master file and client file stored in the computer. The master file is dynamically lin... | 11/14/2006 |
| 7136476 | Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog A method of providing a caller with a directory assistance dialog. The dialog is configurable, at any level of the dialog, from an automated speech recognition (ASR) dialog to an operator-assisted (OP) dialog. The dialog is handed off to an operator if any level of ... | 11/14/2006 |
| 7127046 | Voice-activated call placement systems and methods System and method for deriving call routing information utilizing a network control data base system and voice recognition for matching spoken word sound patterns to routing numbers needed to set up calls. Public access is provided to a common database via a common ... | 10/24/2006 |
| 7113579 | Method of conference calling supplemental service using intelligent peripheral in intelligent network A method of providing supplemental service for conference calling using an intelligent peripheral in an intelligent network is disclosed. By using a specific resource of an IP, various good quality services can be provided by connecting a Service Switching Point (SS... | 09/26/2006 |
| 7103173 | System and method for preemptive goals based routing of contact records A method and system is provided for the preemptive goals based distribution of contact records. This method and system includes devices receiving contact records and providing customer contacts to one or more agents. Interfaced with the device is a distribution modu... | 09/05/2006 |
| 7062020 | System and apparatus for IVR port sharing A telecommunications system is described for dynamic port sharing of a multiple port, multiple script, IVR facility, using CTI server(s). ... | 06/13/2006 |
| 7054434 | System and method for common account based routing of contact records A method and system is provided for common account based distribution of contact records. A comparison engine analyzes call record accounts to identify and tag related call records, such as call record accounts related to the same individual. A common account tag de... | 05/30/2006 |
| 7050560 | Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog A method of providing a caller with a directory assistance dialog. The dialog is configurable, at any level of the dialog, from an automated speech recognition (ASR) dialog to an operator-assisted (OP) dialog. The dialog is handed off to an operator if any level of ... | 05/23/2006 |
| 7042990 | Method for parametrizing the greeting message of a voice mailbox A user produces (301) a vocal and/or video message on an apparatus provided with means for the recording of such a message. This message is packaged (302) in a multimedia configuration message. This configuration message also comprises an identifier of... | 05/09/2006 |
| 7039177 | Automatic update of a directory entry within a directory of an electronic communication device by electronic notification A system and method are presented for updating directory entries within an electronic communication device upon receipt of an electronic notification. Electronic communication devices may include, but are not limited to telephones, facsimile machines and electronic ... | 05/02/2006 |
| 6944279 | Enhanced directory assistance service providing individual or group directories Individuals and groups of individuals, such as corporations, are provided access to one or more private directories. The private directories can be edited by an administrator. Access to the private directories may be limited by administrators of the private director... | 09/13/2005 |
| 6931105 | Correlating call data and speech recognition information in a telephony application A method for improving the recognition confidence of alphanumeric spoken input, suitable for use in a speech recognition telephony application such as a voice response system. An alphanumeric candidate is determined from the spoken input, which may be the best avail... | 08/16/2005 |
| 6925154 | Methods and apparatus for conversational name dialing systems Techniques for providing an automated conversational name dialing system for placing a call in response to an input by a user. One technique begins with the step of analyzing an input from a user, wherein the input includes information directed to identifying an int... | 08/02/2005 |
| 6925155 | Method and system for routing calls based on a language preference The present embodiments provide an efficient and effective method and system for routing calls to predetermined destinations to facilitate communication in a customer's preferred language. The present embodiments allow for an indication of a customer's language pref... | 08/02/2005 |
| 6918536 | Monitoring system for automated teller machine and monitoring apparatus for automated teller machine A monitoring apparatus for an automated teller machine (ATM), a call center, and a monitoring system. Even when a call center installed in an area is not in its service hours, the system can cope with an inquiry from a user in real time and realize a smooth 24-hour ... | 07/19/2005 |
| 6907035 | Master controller for a flexible switching system A method and apparatus for controlling telecommunications call processing is disclosed. In a switching system, a Master Controller is provided for maintaining the database of the system, and for receiving call processing control messages. The Master Controller recei... | 06/14/2005 |
| 6891941 | Method and apparatus for initiating a telecommunications service A new method for initiating a telecommunication service is specified, which is independent of a call being set up after initiation by a service user. The application protocol (also called the IN Service Logic) is initiated by a so-called external trigger, or else a ... | 05/10/2005 |
| 6870921 | Enhanced directory assistance service providing individual or group directories Individuals and groups of individuals, such as corporations, are provided access to one or more private directories. The private directories can be edited by an administrator. Access to the private directories may be limited by administrators of the private director... | 03/22/2005 |
| 6668055 | Personalized assistance system and method A system and method for a personalized directory assistance system are provided. The system allows a user to speak with a customer service representative (CSR) by dialing an easy to remember telephone number on their phone. Specialized telephony equipment... | 12/23/2003 |
| 6654828 | Personalized automated operator position A telephone operator signal analysis and manipulation subsystem (50) is configured to be interfaced with various signal transport paths of input/output devices of the operator's (personal computer-based) workstation (12). The subsystem is operative to int... | 11/25/2003 |
| 6594352 | Method and system for automatically providing a customer billing identifier for a directory assistance extension call to a switch in a public telephone network A telephone network capable of handling directory assistance calls includes a switch, connection circuitry coupled between the switch and a directory assistance center, and call origination circuitry. In response to receipt of a incoming directory assista... | 07/15/2003 |
| 6587556 | Skills based routing method and system for call center A method and system of configuring the scripting of a call center includes an interactive voice response (IVR) server and automatic call distributor (ACD) server and associated graphical user interface contained on a computer screen of an ACD manager that... | 07/01/2003 |
| 6570974 | Cable connected network server platform for telephone white-yellow page services and emergency 911 location identification A twisted pair and/or coaxial cable fed set-top device provides a plurality of services, including computerized directory assistance services and identification of the geographic location and set top device from which a directory assistance query has been... | 05/27/2003 |
| 6430285 | Method and apparatus for an automated caller interaction system The invention provides an automated caller interaction system that interacts with an operator service system via both a telephone network and a data network. When a call is received, the service provider device interacts with the caller to receive informa... | 08/06/2002 |
| 6404884 | Personalized assistance system and method A system and method for a personalized directory assistance system are provided. The system allows a user to speak with a Cutter service representative (CSR) by dialing an easy to remember telephone number on their phone. Specialized telephony equipment r... | 06/11/2002 |
