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| Number | Title | Issue Date |
| 7738643 | Method for troubleshooting echo on teleconference bridge This is a method for use in a teleconference that troubleshoots echo problems. After receiving a code to begin the troubleshooting process, all legs of the teleconference are muted except a test leg. That test leg is evaluated for echo. The process is repeated for e... | 06/15/2010 |
| 7489773 | Stereo conferencing Audio conferencing is carried out in stereo by centrally assigning a position in the stereo spectrum (either bipolar stereo or surround sound) and instructing each conference endpoint to transmit at the stereo position assigned to it. In this way signals from a numb... | 02/10/2009 |
| 7426268 | System and method for call routing and enabling interaction between callers with calls positioned in a queue According to at least one embodiment of the present invention, a method and apparatus are provided for enabling a caller on hold to listen to one or more ongoing calls. The method includes receiving an incoming call, determining a subject category and at least one k... | 09/16/2008 |
| 7424107 | Method and system for requesting help A method (and system) of requesting help includes connecting a user to a help request generator, accessing, by the help request generator, a database including a list of helpers, selecting at least one helper from the list of helpers, and transmitting a help request... | 09/09/2008 |
| 7421072 | Location-based bridging in call centers A call center apparatus for automatically bridging a mobile user (e.g., a supervisor, etc.) into an existing conversation between a telephone operator and a caller is disclosed. The illustrative embodiments bridge the mobile user into the conversation of the closest... | 09/02/2008 |
| 7412042 | Technique for providing information assistance including a concierge-type service A user may access information assistance for a concierge-type service, whereby the user may make restaurant reservations, purchase goods and services, obtain movie listings, etc. with an agent's (or operator's) assistance. In accordance with the invention, the agent... | 08/12/2008 |
| 7372950 | Method for supporting the communication of information via a communications system The invention concerns a method for supporting the communication of information via a communications system, as well as a service unit, an electronic agent, software products and servers for supporting the communication of information via a communications system whi... | 05/13/2008 |
| 7328264 | System and method for fractional resource scheduling for video teleconferencing resources The present invention discloses a system and method for reserving fractionally schedulable resources. The system includes a scheduling engine to receive reservation requests. The scheduling engine applies the reservation request to a resource usage table correspondi... | 02/05/2008 |
| 7269252 | Method and apparatus for improving nuisance signals in audio/video conference A system to allow a conferee defined as a nuisance source to respond to an automatic nuisance decision of a Multipoint Control Unit is disclosed. For example, a conferee placing a conference on hold may generate on hold music, which may be identified by a nuisance d... | 09/11/2007 |
| 7248684 | System and method for processing conference collaboration records A telecommunications system includes a network (102) and a multimedia server (104) operably coupled to the network. The multimedia server (104) is adapted to manage a multimedia conference and includes a memory (103) for storing selectabl... | 07/24/2007 |
| 7231035 | Method and apparatus for entertaining callers in a queue One embodiment of the invention provides for receiving a call from a caller, the call being associated with a first merchant; placing the call in a queue; determining a second merchant; and establishing a connection, the connection enabling communication between the... | 06/12/2007 |
| 7231208 | User interface-technique for managing an active call A portable electronic device includes a housing, a processor supported by the housing, a memory coupled to the processor, and a communications transceiver coupled to the processor. The transceiver is configured to support voice conference calling between more than t... | 06/12/2007 |
| 7206397 | Method for allocating network resources Network resources for a call between a calling party and a called party are allocated. The network resources for the call are reserved based on a reservation request. In particular, the network resources for the call are reserved based on a reservation request. Prio... | 04/17/2007 |
| 7185098 | Conferencing using flexible connection ports Performing conferencing without requiring communication using a specific connection port. A software module receives a function call from a conferencing application. The function call may include high-level instructions to perform a basic conferencing function, such... | 02/27/2007 |
| 7167552 | Quorums in meet-me conference calls In one embodiment, a method for joining a meet-me conference call includes but is not limited to presenting an option to specify a quorum associated with a meet-me conference call, in response to user input to an application program co-resident with a terminal. In o... | 01/23/2007 |
| 7167833 | Conference management assistance apparatus and conference management assistance program The present invention relates to a conference management assistance apparatus for assisting a presiding person of a conference and has an object to provide information which assists smooth progress of proceedings at a conference. The present invention includes an in... | 01/23/2007 |
| 7133512 | Conference call aggregation using an interactive voice response system Within an interactive voice response system, a method of aggregating conference calls can include registering a caller with the interactive voice response system, accessing a calendar system used by the registered caller to determine teleconference data specifying a... | 11/07/2006 |
| 7085365 | Group information management A communication system including a first administrative subsystem and a second administrative subsystem providing group communication service. The system includes a first server for storing group and list management information of subscribers of the first administra... | 08/01/2006 |
| 7079857 | Method and apparatus for providing arbitration in a group communication network A method and apparatus for arbitrating between a first communication device having floor control in a group communication network and a second communication device competing for floor control provides receiving a floor-control request from the second communication d... | 07/18/2006 |
| 7072688 | Enhanced companion digital organizer for a cellular phone device An enhanced “Camel-back” or “Companion” Digital Organizer (CDO) is described that is designed to interface to a cellular telephone. The CDO is preferably implemented as an add-on component which can be easily attached and detached from a phone by a user and,... | 07/04/2006 |
| 7054933 | Self-tuning statistical resource allocation for multipoint network events A method for dynamically allocating MCU resources during a multipoint network event such as a conference call. The method determines the number of MCU resources to allocate for the start of the multipoint network event and then at each of a plurality of modeling int... | 05/30/2006 |
| 7050861 | Controlling a destination terminal from an originating terminal A caller associates computer software code with a signalling protocol messages such that when the messages are received at a destination processor the computer software code is executed. For example, the messages may be improved SIP protocol messages with incorporat... | 05/23/2006 |
| 7046779 | Video conference system and methods for use at multi-station sites A video conference system includes at each of several sites multiple participant stations and a control station. A conference coordinator (e.g., a guard or receptionist) operating the control station receives notice from the control station that a scheduled conferen... | 05/16/2006 |
| 7039019 | Telephone exchanging apparatus and telephone system A telephone exchanging apparatus 30 comprises a joined terminal table 341, a joined terminal table operating portion 352, and a reception side designating portion 355. The joined terminal table 341 stores terminal identification in... | 05/02/2006 |
| 7020261 | Method for providing enhanced directory assistance upon command using out-of-band signaling A user calls a directory assistance service provider to search for a desired telephone number and be connected to a party at the desired number. In one such connection, the user is afforded enhanced directory assistance upon a user command in the form of an out-of-b... | 03/28/2006 |
| 7010106 | Digital recording of IP based distributed switching platform A system and method for recording and/or otherwise monitoring IP multimedia sessions. The present invention features a recording and/or monitoring device, referred to hereinafter as “a recording device” for the purposes of clarity only and without any intention ... | 03/07/2006 |
| 7010109 | Digital recording of IP based distributed switching platform A system and method for recording and/or otherwise monitoring IP multimedia sessions. The present invention features a recording and/or monitoring device, referred to hereinafter as “a recording device” for the purposes of clarity only and without any intention ... | 03/07/2006 |
| 6993497 | Integrated, interactive telephone and computer network communications system A method comprising the steps of: receiving via internet a time, a date and a telephone number for a reminder telephone call (such as a wakeup call); storing in a database the time, date and telephone number of the reminder telephone call; and delivering to the subs... | 01/31/2006 |
| 6985571 | Audio conferencing method A conferencing method that conducts an audio conference over the Internet. The method includes receiving digitized audio signals, summing a plurality of received audio signals that contain speech, providing a summed conference signal from the summed plurality of aud... | 01/10/2006 |
| 6978001 | Method and system for controlling audio content during multiparty communication sessions A method and system for controlling audio content during a multiparty communication session includes prompting active participants to the multiparty communication session to identify themselves. Media from a particular device from which no active participant is iden... | 12/20/2005 |
| 6938255 | Process, modules and switching center for identifying processes as well as their data and resources In a process for identifying a process (P1) and its resources, the process (P1) is provided with a first identifier (PID1) that unambiguously identifies the process (P1) and its resources. The process (P1) is further provided with ... | 08/30/2005 |
| 6931114 | Voice chat service on telephone networks The present invention is system and method for holding voice chat over a telephone network. An embodiment for implementing the invention can comprise the following steps. First, a caller accesses the chat service by dialing a telephone number that is associated with... | 08/16/2005 |
| 6917678 | Method and apparatus for monitoring telephonic members and providing directory assistance Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connectio... | 07/12/2005 |
| 6909779 | Method and system for a long distance conference call discount feature A method and system for providing a long distance conference call discount feature is disclosed. Call detail records for calls on a per call basis both in the wireline local and long distance setting and any wireless setting are assembled at a telecommunications ser... | 06/21/2005 |
| 6870916 | Targeted and intelligent multimedia conference establishment services In a multimedia communications system (100), a conference establishment server coordinates the scheduling of a conference call. The server receives request for conference calls (202). The request includes a list of participants and may include an indic... | 03/22/2005 |
| 6856809 | SMS conference A method, computer system, computer program product, and user interface for enabling SMS users to engage in many-to-many conversation, or an SMS conference, utilizing SMS services. Specifically, a user initiates an SMS conference by sending a short message, includin... | 02/15/2005 |
| 6792093 | System and method for telephone call recording and recorded call retrieval A telephone call recording and recorded call retrieval system records telephone conversations and stores the recorded conversations for later retrieval. The system includes on one or more servers coupled to the PSTN, but preferably separate from mobile and land-base... | 09/14/2004 |
| 6754332 | Object oriented system and method for directing incoming telephone calls An automatic call distributor (ACD) system, which includes an object-oriented system for defining one or more call treatments is provided. The system includes a first graphical user interface including a plurality of data record fields, which define data applicable ... | 06/22/2004 |
| 6697341 | Apparatus and method for providing multimedia conferencing services with selective performance parameters An apparatus and method for providing multimedia conferencing services with selective performance parameters delivers a different representation of the same video signals to each of a plurality of users depending on the hardware limitations, software limi... | 02/24/2004 |
| 6697476 | Audio conference platform system and method for broadcasting a real-time audio conference over the internet An audio conferencing system comprises an audio conference mixer that receives digitized audio signals and sums a plurality of the digitized audio signals containing speech to provide a summed conference signal. A transcoder receives and transcodes the su... | 02/24/2004 |
