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Class 379/88.22 - Message management


Subclass of Class 379 - Telephonic communications
Definition: Audio message storage, retrieval, or synthesis system further
No. of applications: 238
Last issue date: 05/24/2012


1            
Application No.Application TitleIssue Date
20120128137METHOD FOR PLAYING A SEQUENCE OF ADVERTISEMENTS AS WAITING MESSAGE, AND CALL CENTRE SYSTEM
A method for playing a sequence of advertisements as a waiting message of at least one private automatic branch exchange (“PABX”) is disclosed. A template sequence message may be created at the advertisement management server. The template sequence message may compr...
05/24/2012
20120069976Multi-Mode IVR
Included are embodiments of systems and methods for providing information. At least one embodiment of such a method includes facilitating establishment of a communication between a user on a communications device and an interface server, the interface server being confi...
03/22/2012
20120051527TELEPHONIC SERVICE AND POWER SUPPLY STATUS MANAGEMENT OF A COMMUNICATION TERMINAL DEPENDING ON THE PRESENCE OF A USER
To manage a continuity of telephone service in relation to a user associated with a communication terminal (TC) and with at least one communication device (DC), a server (SC) connected to the communication terminal and to the communication device is able to power off th...
03/01/2012
20120045044PATIENT COMMUNICATION AND MONITORING METHOD AND SYSTEM
Described and disclosed is a system and method for routing and delivering medical phone messages efficiently in a hospital or clinic setting. The invention includes extending a call resource accessible to medical personnel and patients through an application programming...
02/23/2012
20110317820CENTRAL CALL PLATFORM
A system and method for providing telephone services to a secure facility from an external, centralized call platform. An embodiment of the system includes a call processing center that is external to the facility and includes a plurality of computer clusters, and is co...
12/29/2011
20110274256VOICEMAIL MODULE
A voicemail module is described, which module is intended to be incorporated into a voicemail system of one or more end users. The voicemail module includes a plurality of settings, some of which may be provided by the developer and some of which may be provided by the ...
11/10/2011
20110261935System for Managing Voice Files of a Voice Prompt Server
A software interface is provided for managing audio resources used in one or more voice applications. The software interface includes a first portion thereof for mapping the audio resources from storage to use-case positions in the one or more voice applications, a port...
10/27/2011
20110235788METHOD AND SYSTEM FOR EFFICIENT USE OF ADDRESS RESOURCES WITHIN AN AUTOMATED COMMUNICATIONS SYSTEM
Embodiments of the present invention are directed to automated systems for organizing and facilitating information exchange between members of an organization. Automated systems that represent embodiments of the present invention allow for creation and administration of...
09/29/2011
20110235787AUTOPLAY OF STATUS IN TELECONFERENCE VIA EMAIL SYSTEMS
A computer-implemented method for auto play of a status in a telephone conference is provided. The method includes receiving, at an e-mail server, a status message of a party to a telephone conference, and determining from the status message whether the party will be ab...
09/29/2011
20110228916EMERGENCY CONTACT SYSTEM
A technique includes receiving a first communication from a first member of a group of members and recording a voice message during the communication from the first member. The technique includes, in response to the first communication, automatically attempting to commu...
09/22/2011
20110231184Correlation of transcribed text with corresponding audio
In one embodiment, a method includes receiving at a communication device an audio communication and a transcribed text created from the audio communication, and generating a mapping of the transcribed text to the audio communication independent of transcribing the audio...
09/22/2011
20110222672SYSTEM AND METHOD FOR PROVIDING VOICE MESSAGING WITH DYNAMIC CONTENT
A system and method for creating and distributing messages including dynamic content is provided. In one form, an entity provides a plurality of content segments for use in building a dynamic message. The entity also provides a listing of end users to receive a message ...
09/15/2011
20110213723AUDIO AGREEMENT
A method for providing a product use agreement. The method includes sending, to a user in response to a request for a product, a message that includes an address for accessing the product use agreement. The method further includes receiving, from the user, a call at the...
09/01/2011
20110176665METHOD, SYSTEM, AND COMPUTER PROGRAM PRODUCT FOR CONTACTING INTENDED CUSTOMERS
A method, system, and apparatus are used to contact an intended customer. In one embodiment, one or more notification details associated with an intended customer are received. The notification details may include at least a phone number and a name of the intended custo...
07/21/2011
20110150193SYSTEM AND METHOD FOR MONETIZING TELEPHONE CALLS TO DISCONNECTED BUSINESS LISTINGS
A method includes developing a call profile for a call that has been identified for intercept treatment, the call comprising a call from a caller to a disconnected listing. The developing comprises accessing one or more listing characteristics for the disconnected listi...
06/23/2011
20110150191Method and apparatus for call handling
There is provided a system and method of call handling comprising a first communications device having an acceptor of call purpose from a first party for a call, a communications channel including a conveyor of call purpose and a second communications device coupled to ...
06/23/2011
20110153404System for Permitting Contact With a Person Based on Previously Associated Indicia
A system for permitting communications with a group of persons living at a set of known street addresses that has a server subsystem having a computer readable memory that has the set of known street addresses recorded thereon and that is capable of storing a set of mes...
06/23/2011
20110142211MESSAGE FORWARDING
Embodiments of the invention provide systems and methods for handling a communication, for example to provide a forwarding service. According to one embodiment, handling a communication can comprise receiving and storing one or more forwarding instructions, intercepting...
06/16/2011
20110123006Method and Apparatus for Development, Deployment, and Maintenance of a Voice Software Application for Distribution to One or More Consumers
A system for developing, deploying and maintaining a voice application over a communications network to one or more recipients has a voice application server connected to a data network for storing and serving voice applications, a network communications server connecte...
05/26/2011
20110091024Flagged Messages in an Automatic Integrated Unified Messaging Escalation System
An automatic message escalation system includes attaching an acknowledgement flag to a message after it is received in the message mailbox of an identified message recipient. The status of the acknowledgement flag indicates whether or not the message has been retrieved....
04/21/2011
20110085646Call Handling Treatment for Voicemail Systems
A voicemail system (100) can include at least one processor (104) and at least one communication interface (102) operatively linked and in communication with the at least one processor (104) that is configured to receive an incoming call. The...
04/14/2011
20110081006VISUAL VOICEMAIL PROXY SERVER
A server device receives a request for voicemail information from a user device, retrieves the voicemail information, performs data calls to another server device to obtain information to construct a visual user interface that includes data regarding the voicemail infor...
04/07/2011
20110081007CALL RESPONSE SYSTEM
A Call Response System comprising modules that are mutually interfaced for sharing parameters. Firstly, a data-collection module, for collecting parameters of an incoming call and of a recipient for the incoming call. Secondly, a dynamic-scripting module for configuring...
04/07/2011
20110064207System for Advertisement Selection, Placement and Delivery
An advertisement delivery system for publishing a voice-enabled advertisement chosen among multiple voice-enabled advertisements to a specific voice application version chosen among multiple voice application versions available to the system has a telephony interface fo...
03/17/2011
20110051910Method and apparatus for Forwarding Voicemail
A method and apparatus for forwarding voicemail is provided. A voicemail server determines that voicemail data stored in a memory device has been classified as urgent, the voicemail data for forwarding to a recipient communication device. Availability data associated wi...
03/03/2011
20110044437Method and System for Presenting Dynamic Commercial Content to Clients Interacting with a Voice Extensible Markup Language system
A system for selecting a voice dialog, which may be an advertisement or information message, from a pool of voice dialogs and for causing the selected voice dialog to be utilized by a voice application for presentation to a caller during an automated voice interactive s...
02/24/2011
20110002451Intelligent Tagging for Multimedia Call Recording Purposes Using Continuous Metadata
A method of indexing recordings of contact center communication sessions is described. The method allows for a recording to be indexed with metadata reflecting a time-varying characteristic of one or more of the parties of the communications session, e.g. the mood of a ...
01/06/2011
20100329435Prioritized Prompt Ordering and Call Processing In Interactive Voice Response Systems
A system and method for processing a call to a destination associated with multiple group members in a unified messaging system by determining a prioritized order of the group members for presentation to caller and receiving a selection from the caller. The order of the...
12/30/2010
20100329434MESSAGING SYSTEMS AND METHODS
Managing voice messages across multiple voicemail systems. A server acts as a gateway and interacts with multiple voicemail systems and with multiple user devices. The server can retrieve voice messages from one voicemail system and transmit the retrieved voice messages...
12/30/2010
20100322393VOICEMAIL NOTIFICATION SERVER LOAD BALANCING
A device receives, from a management server, an optimal number of threads, generates a dynamic thread based on the optimal number of threads, and retrieves, from a message store, a message based on the dynamic thread and when the message store is not empty. The device r...
12/23/2010
20100316199DISTRIBUTED RECORD SERVER ARCHITECTURE FOR RECORDING CALL SESSIONS OVER A VOIP NETWORK
Devices, systems, and methods for recording call sessions over a VoIP network using a distributed record server architecture are disclosed. An example recording device for recording segments of a call session includes a record server configured to receive an agent voice...
12/16/2010
20100290601Method for Characterizing System State Using Message Logs
A method that enables the run-time behavior of a system to be analyzed is disclosed. By analyzing the totality of the messages in the log or logs system behavior can be better understood. The illustrative embodiment of the present invention detects patterns in message l...
11/18/2010
20100278321PHONECASTING REFERRAL SYSTEMS AND METHODS
Incoming phone calls are answered with playback of an audio feed. A listener can enter a phone number or other identifier to refer a friend. A message recommending the phonecast is then sent to the friend, possibly including a link or some other form of a ‘click-to-ca...
11/04/2010
20100272247METHOD AND APPARATUS FOR ENABLING A CALLING PARTY TO LEAVE A VOICE MESSAGE FOR A CALLED PARTY
A method for execution by a network entity to allow a calling party to leave a message for a called party, the calling party using a communication device to call the called party, the network entity being connected to the communication device via a communications networ...
10/28/2010
20100255818METHOD, TERMINAL AND VOICE MEMORY FOR STORING VOICE MESSAGES IN A COMMUNICATION NETWORK
After the input of a subscriber (TLN1) of the first terminal (EG1), a connection to a temporarily available voice memory (SPS) is signalized by the same, and subsequently a voice message (spn) and at least one piece of retrieval information (ai) identifyin...
10/07/2010
20100220843System and Method for Providing Audible Messages in Replacement of Telephone Tones
A computer implemented system and method for providing at least one audible message at a communication device in replacement of a pre-determined telephone tone. There is provided a tone detector interface for detecting the pre-determined telephone tone provided at the c...
09/02/2010
20100208874SYSTEM AND METHOD FOR DELIVERING CONTENT TO A USER OF A TELEPHONY DEVICE
A system and method for utilizing information exchanged during an initiation phase (i.e., the “ringing” phase) of a conventional telephone connection request received from a telephony device, in order to identify and provide a user with content or enhanced services....
08/19/2010
20100195809METHOD AND APPARATUS FOR TELECOMMUNICATIONS ADVERTISING
A telecommunications advertising means is disclosed. The telecommunication advertising means includes an advertisement database coupled to a processing means. The advertisement database stores subscriber specific or third party advertisements that are selectively associ...
08/05/2010
20100189230System and Method for Handling Multiple Call Redirections in a Voice Messaging System
A method for handling multiple call redirections in a voice messaging platform is provided that includes receiving a call at the voice messaging platform, wherein multiple, sequential redirecting numbers are associated with the call. The method also includes selecting a...
07/29/2010
20100189229Toggling Voicemail Class of Service
A method (200, 400) for toggling voicemail class of service (CoS) including receiving a subscriber-initiated CoS change request (202, 402) at a billing system (109), wherein the CoS change request includes a request to change from a first CoS associ...
07/29/2010
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