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| Number | Title | Issue Date |
| 8171420 | Automatic management of the visual space while performing a task A graphical user interface and method for displaying on an agent's desktop. The graphical user interface of the present invention being capable of automatically displaying, in a designated area, a managed application according to a workflow. The graphical user inter... | 05/01/2012 |
| 8166460 | System and method for analyzing HTTP sessions Software intended to operate in a clustered environment can be tested for appropriate failover behavior through the use of an automated tool which allows failover to be simulated without requiring that the application be deployed in a cluster environment and observi... | 04/24/2012 |
| 8160211 | System and method for IVR signature detection and event management An IVR signature detection and event management system facilitates real-time discovery and notification of abnormal behavior within an IVR system. The system collects metrics associated with usage of the IVR system. The system uses the collected metrics to define a ... | 04/17/2012 |
| 8156030 | Diversification measurement and analysis system This disclosure details methods for measuring and analyzing diversification of portfolio of assets. A dimension is a logical and quantitative means to measure diversification. As the number of dimensions increases so does diversification. Strong asset correlations a... | 04/10/2012 |
| 8145713 | System and method for dispensing E-care An e-Care dispenser is disclosed herein which configures a set of devices to cooperatively process care requests by utilizing functional aspects distributed throughout those devices. The devices can be end user devices with varying capabilities, some of which might ... | 03/27/2012 |
| 8139755 | System and method for the automatic selection of interfaces The automatic selection of interfaces can result in the optimization of interaction between entities. Such selection of interfaces can be applied specifically in the context of interactive voice response systems, and can allow the interface presented to a caller to ... | 03/20/2012 |
| 8133058 | Apparatus and related methods for the controlled illumination of a convex surface Illumination provided to the interior of a convex surface can be controlled using a plurality of internal barriers separating light sources such as light emitting diodes. Such controlled illumination can simulate phases of the moon using logic which can be limited t... | 03/13/2012 |
| 8126723 | System and method for improving tuning using caller provided satisfaction scores A system and method provide a way of improving customer satisfaction with an IVR by identifying tuning opportunities for applications of an IVR system based on customer satisfaction scores. The system and method compare portions of the IVR application to a customer ... | 02/28/2012 |
| 8101917 | Method and apparatus for detecting unsafe conditions A device can be made operable to distinguish between materials impinging on a predefined area based at least in part on differentials within sets of data indicative of measurable characteristics of the materials impinging on the defined area. Such a device can trigg... | 01/24/2012 |
| 8096809 | System and method for automated end-user support A system and method for displaying content in a browser window associated with an end-user is described. In one implementation, data that includes links is received from a content provider, each of the links is identified and encoded, and the received data along wit... | 01/17/2012 |
| 8055595 | System and method for supporting the utilization of machine learning A system and method is disclosed which integrates a machine learning solution into a large scale, distributed transaction processing system using a supporting architecture comprising a combination of computer hardware and software. Methods of using a system comprisi... | 11/08/2011 |
| 8027457 | Process for automated deployment of natural language There is disclosed a system and method for monitoring and updating an interactive voice response system through the use of a human agent who reviews the responses provided by a computer system and makes recommendations which are then used as data for updating the in... | 09/27/2011 |
| 8024406 | System and method for dispensing e-Care An e-Care dispenser is disclosed herein which configures a set of devices to cooperatively process care requests by utilizing functional aspects distributed throughout those devices. The devices can be end user devices with varying capabilities, some of which might ... | 09/20/2011 |
| 8023637 | Method and system for hierarchy based contact routing Resource allocation in a contact center can be performed using a network of nodes. Such a network of nodes can be organized according into resource nodes, domain nodes, and service nodes, with paths from the domain nodes, through the service nodes, to the resource n... | 09/20/2011 |
| 7995735 | Method and apparatus for managing customer data Embodiments of the technology disclosed herein provides an overall, or holistic view, of an enterprise's interaction with its customers. These embodiments can also provide a holistic view of other types of interactions. In one particular embodiment, a system collect... | 08/09/2011 |
| 7984380 | Method for automatically creating book definitions Book definitions can be dynamically created based on content provided by a user. Such dynamic creation can include organization of user-supplied content into appropriate form, adjustment of book cover properties to match the user-supplied content, and verification t... | 07/19/2011 |
| 7974401 | One number LAN based calendar A system and method for providing data communication between an information system, such as a LAN, and a communication system, such as a PBX operating under control of an automatic call routing system, is disclosed. According to a preferred embodiment, data as to a ... | 07/05/2011 |
| 7958029 | Method for minimizing financial risk for wireless services A method and system for managing financial risk through the use of postpaid processing during use of wireless services is presented within the scope of the following invention. The present invention uses credit card authorization to pre-reserve credit card funds for... | 06/07/2011 |
| 7949353 | System and method for providing messages to a mobile device The present invention is directed to a system and method in which data messages, which otherwise would be displayed on the screen of a mobile device are delivered in audible format. The message itself, in one embodiment does not contain the audible message, but rath... | 05/24/2011 |
| 7885820 | Expert system supported interactive product selection and recommendation Expert system supported interactive product selection and recommendation. The invention assists an agent to interact with a customer and to provide selection and recommendation of available products and/or services that offer a workable solution for the customer. Th... | 02/08/2011 |
| 7881982 | Method, medium, and system for renter pre-qualification, rental facilitation, and regulatory compliance Consumers who are interested in various rental properties can create a list of those properties, and notifications of that interest can be sent to the property managers associated with those properties. A system could be implemented to send multiple notifications (e... | 02/01/2011 |
| 7881285 | Extensible interactive voice response The present invention discloses a system and method for providing interactive voice response (IVR) applications executable on individual communication devices. Unlike current IVR applications that run from centralized voice servers, the present invention describes a... | 02/01/2011 |
| 7844907 | System and method for dynamic modification of web content A system and method for dynamic modification and generation of data. One embodiment includes an annotation server that is connected to a user and a content provider. The annotation server is configured to modify a copy of an enterprise's stored Web content without n... | 11/30/2010 |
| 7809663 | System and method for supporting the utilization of machine language A system and method is disclosed which integrates a machine learning solution into a large scale, distributed transaction processing system using a supporting architecture comprising a combination of computer hardware and software. Methods of using a system comprisi... | 10/05/2010 |
| 7787601 | System and method for IVR signature detection and event management An IVR signature detection and event management system facilitates real-time discovery and notification of abnormal behavior within an IVR system. The system collects metrics associated with usage of the IVR system. The system uses the collected metrics to define a ... | 08/31/2010 |
| 7770786 | System and method for value creation There is disclosed a system and method for creating value by facilitating third party participation in mobile commerce transactions, providing consumers with a unified perspective of commercial activity, and selectively implementing discounts. The system may include... | 08/10/2010 |
| 7747241 | Prepaid reservation-based rating system A billing system comprising servers, routers, and processors programmed to provide reservation based prepaid billing is disclosed. The billing system is also programmed to concurrently process multiple billing events on a single, prepaid subscriber account. ... | 06/29/2010 |
| 7734463 | System and method for automated voice inflection for numbers The present invention is directed to systems and methods in which a speaker records strings of numbers in different string lengths. Advantage is taken of the fact that speakers typically break numbers into group sizes of two, three, or four. Thus, by way of example,... | 06/08/2010 |
| 7685585 | Creating an explicit flow control in an implicit flow programming environment Creating explicit control flow in an implicit control flow development environment. A set of explicit functions is defined in a library associated with the implicit control flow development environment. Each of the explicit functions in the set is associated with a ... | 03/23/2010 |
| 7668093 | Architecture for balancing workload A framework to transition and re-partition information for event processing and downstream processing can be used in a real time system comprising components such as a consumer server, a file control database, an event manager, an event store, and a configurable out... | 02/23/2010 |
| 7657436 | System and method for establishing electronic business systems for supporting communications services commerce A comprehensive electronic business support system comprises three layers: (1) the business layer, including various smart components which unify data and business processes across all customer interactions; (2) the integration layer, including various communication... | 02/02/2010 |
| 7614014 | System and method for automated end-user support A system and method for displaying content in a browser window associated with an end-user is described. In one implementation, data that includes links is received from a content provider, each of the links is identified and encoded, and the received data along wit... | 11/03/2009 |
| 7599861 | System and method for closed loop decisionmaking in an automated care system There is disclosed a system functional for operating and updating an interactive voice response self care system which utilizes various types of models. The system is capable of improving the performance of the self care system through updating the models used in th... | 10/06/2009 |
| 7590980 | System and method for a functional extensibility framework There is disclosed a framework which utilizes contemporaneous assembly of processing modules, strong typing, and integrated caching to assemble processing elements from different sources robustly and minimize system failures as software modules are upgraded. ... | 09/15/2009 |
| 7451394 | System and method for document and data validation An embodiment of the invention generally relates to a method of processing data. The method includes receiving a multi-language document and determining a profile associated with the multi-language document. The method also includes determining associated schemas an... | 11/11/2008 |
| 7450983 | Automated brain MRI and CT prescriptions in Talairach space Brain Magnetic Resonance Imaging (MRI), Computerized Tomotography (CT), or other diagnostic modalities may employ a three-step procedure during initial (“scout”) cranial pre-scans that corrects for patient positioning (i.e., roll, yaw and pitch) to reduce inter-... | 11/11/2008 |
| 7439512 | Method and apparatus for detecting unsafe conditions A device can be made operable to distinguish between materials impinging on a predefined area based at least in part on differentials within sets of data indicative of measurable characteristics of the materials impinging on the defined area. Such a device can trigg... | 10/21/2008 |
| 7380224 | Method and system for non-linear state based satisfiability A computerized method and system for solving non-linear Boolean equations is disclosed comprising at least partially solving a Boolean function; developing at least one inference regarding said Boolean function and saving said inference to a state machine; and acces... | 05/27/2008 |
