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| Number | Title | Issue Date |
| 6859783 | Integrated interface for web based customer care and trouble management A system and method for opening and tracking trouble tickets over the public Internet. A customer service management system provides information included within a customer profile record to a Web enabled infrastructure which is accessible by a remote customer workst... | 02/22/2005 |
| 6788945 | Method and apparatus to determine mobile user's location in a wireless communication network A wireless communication system and method for determining a location of a mobile station communicating within the system. The system comprises a plurality of base receivers for receiving wireless communication, a controller, and at least one mobile station for tran... | 09/07/2004 |
| 6779030 | Intelligent network In a telecommunications switching network having a resource complex including network switches, an intelligent service platform for providing intelligent call processing and service execution for call events received at the switches and requiring call processing ser... | 08/17/2004 |
| 6766311 | State transition system and method in interactive computer-based training An interactive computer-based training (ICBT) system operable over a computer network for training users. The ICBT system is provided with inter-dependent, state-machine-based hardware and software simulators for emulating hardware and software functionality associa... | 07/20/2004 |
| 6763326 | System and method for staggering time points for deployment of rings in a fiber optic network simulation plan A system and method for optimizing placement of network equipment and information load in a network over a period of time. A demand input structure having a plurality of demands organized by their time points is provided as an input to a model generator and an optim... | 07/13/2004 |
| 6751657 | System and method for notification subscription filtering based on user role An approach for providing notification services using rules-based technology is disclosed. A Business Rules Manager module maps the business rules to business triggers, in which any pre-defined action can be performed based on the rule execution. Business rule trigg... | 06/15/2004 |
| 6748054 | Single telephone number access to multiple communications services A platform provides access to multiple telecommunications services via a single telephone number. These services may include, for example, voicemail services, facsimile messaging services, paging services, and outbound calling services. A guest caller may call the s... | 06/08/2004 |
| 6745229 | Web based integrated customer interface for invoice reporting A Web-based invoice viewing system and method for enabling a customer to generate invoices relating to various network services provided to the customer by an enterprise. A Web enabled invoice viewing system provides billing and invoice information to remote custome... | 06/01/2004 |
| 6745382 | CORBA wrappers for rules automation technology A method, system, and software product in which wrappers for rules automation technology are provided. Business rules, business objects, and at least one object agent, representing a corresponding one of the business objects, are provided. The object agent is insert... | 06/01/2004 |
| 6735209 | Address definition for IP telephony services A method of providing IP telephony services maps a telephony signaling protocol called party number nature of address indicator to an Internet signaling protocol nature of address indicator and a telephony signaling protocol called party number numbering plan indica... | 05/11/2004 |
| 6732082 | System, method and computer program product for processing event records A system, method and computer program product for processing event records. The present invention includes a detection layer, an analysis layer, an expert systems layer and a presentation layer. The layered system includes a core infrastructure and a configurable, d... | 05/04/2004 |
| 6732103 | Systems and methods for generating and transmitting event information and follow-up event coordination information Systems and methods for managing logistics associated with an event or meeting enable a user to enter event-related information using a graphical user interface. The event-related information may include a list of invitees and a location and time for the planned eve... | 05/04/2004 |
| 6724754 | Virtual PBX system A virtual private branch exchange (PBX) system that routes calls within a packet-switching network. Login information is received from a data device. The login information includes an alias identifying a user at the data device and a network address identifying the ... | 04/20/2004 |
| 6714978 | Method and system for processing records in a communications network In a communications network that provides services to a plurality of users, events occurring during service processing are accumulated in an event record and sent to a record processor to perform post-processing, such as assessing charges to be billed to users of th... | 03/30/2004 |
| 6714097 | Impedance matching/power splitting network for a multi-element antenna array A device for impedance matching a signal generator to a plurality of elements of a multi-element load. The device includes an outer conductor having an inner surface and an inner conductor positioned within the outer conductor, and having an outer surface. The devic... | 03/30/2004 |
| 6714979 | Data warehousing infrastructure for web based reporting tool A data warehousing infrastructure for telecommunications priced call detail data is integrated with a Web/Internet based reporting system providing a common GUI enabling the requesting, customizing, scheduling and viewing of various types of priced call detail data ... | 03/30/2004 |
| 6704510 | PMD characterization across multiple optical channels of an optical link A fiber optic communications link having PMD characterization across multiple optical channels to identify PMD problems. The communications link has adaptive PMD controls employed along the optical link, whereby PMD phenomena detected by instruments, such... | 03/09/2004 |
| 6700963 | System and method therefor of preventing fraud on pay phone credit/debit calling card authorization To prevent fraudsters from illicitly collecting the authorization number or authorization code, as well as personal identification number, of an unsuspecting authorized user of a public pay phone, the instant invention disables the keypad of the telephone... | 03/02/2004 |
| 6697472 | System and method therefor of preventing fraud on pay phone credit/debit calling card authorization To prevent fraud perpetrators from using a public pay telephone to illicitly collect account numbers, authorization codes or personal identification numbers from an unsuspecting user of the telephone, the instant invention disables the keypad of the telep... | 02/24/2004 |
| 6697814 | System for processing records in a communications network In a communications network that provides services to a plurality of users, events occurring during service processing are accumulated in an event record and sent to a record processor to perform post-processing, such as assessing charges to be billed to ... | 02/24/2004 |
| 6693876 | Selecting IPX/IGX nodes in a multi-domain environment A method is disclosed for connecting a customer representative to a customer switch within a telecommunications network having a plurality of switch domains, each switch domain including a plurality of switches each having a corresponding switch name. At ... | 02/17/2004 |
| 6687241 | Enterprise contact server with enhanced routing features The present invention is an Enterprise Contact Server that enables customers to submit call-back requests to agents located at any one of a plurality of call centers via the Internet, or virtually any other communications technology available. A call-back... | 02/03/2004 |
| 6687355 | Method and system for processing records in a communications network In a communications network that provides services to a plurality of users, events occurring during service processing are accumulated in an event record and sent to a record processor to perform post-processing, such as assessing charges to be billed to ... | 02/03/2004 |
| 6683869 | Method and system for implementing an improved DSO switching capability in a data switch A system and method for moving voice telephone calls through a data network. More particularly, the system and method are directed to the efficient operation of a novel port card for installation in present and future versions of data switches. Together p... | 01/27/2004 |
| 6681081 | Method of avoiding excessive polarization mode dispersion in an optical communications link A method and apparatus for managing state-of-polarization (SOP) controllers along an optical communications link. When the polarization-mode dispersion (PMD) in the link exceeds a preset limit as determined by a PMD compensator, the SOP controller is dire... | 01/20/2004 |
| 6674724 | Integrated telecommunications test system An integrated web-based system for performing telecommunications system testing includes an application server that includes a plurality of test applications. The application server provides a graphical user interface to a plurality of workstation clients... | 01/06/2004 |
| 6671832 | Method and apparatus for performing error checking in a network A system and method for checking for data transmission errors in a network includes a cyclic redundancy code (CRC) generator and a processing device. The CRC generator receives a stream of data representing cells in a packet of data. The CRC generator gen... | 12/30/2003 |
| 6664868 | Shim-tuned coaxial cable impedance transformer A shim-tuned transformer for matching the impedance of a generator and a load coupled to the generator via a transmission line. The transformer includes an outer conductor having an inner surface and an inner conductor positioned within the outer conducto... | 12/16/2003 |
| 6636596 | Method of and system for providing intelligent network control services in IP telephony A method and system for providing intelligent network control services in IP telephony, wherein the system includes a location manager and an IP telephony proxy server. The location manager includes an interface to a legacy telephony service control entit... | 10/21/2003 |
| 6633587 | System and method for delivering reliable datagram service through connection-oriented service A system and method for reliably delivery of datagram protocol data unit (PDU) packets generated by a network oriented application at a first computing network element to a second computing network element across a network. The method steps include: at th... | 10/14/2003 |
| 6631402 | Integrated proxy interface for web based report requester tool set A Web/Internet based reporting system provides a common GUI enabling the requesting, customizing, scheduling and viewing of various types of reports generated by different server applications and/or application platforms. The reporting system includes a r... | 10/07/2003 |
| 6615495 | Apparatus and method for perforating package coverings A packaging cutter for the safe and effective perforation of packaging materials on packages or other containers comprises a body and a cutting mechanism housed within the body. The body comprises two side walls and a top wall defining an interior volume ... | 09/09/2003 |
| 6618389 | Validation of call processing network performance A call processing network performance verification and validation system and test methodology. The call processing network implements Internet Protocol (IP) subnet topology, ATM WAN configuration, equipment placement, and device configuration to provide p... | 09/09/2003 |
| 6615236 | SIP-based feature control A system and method for providing an addition to the Session Initiation Protocol is disclosed. The addition is a new field header, preferably entitled "Feature", that is added to the REGISTER message. This field would contain control information for vario... | 09/02/2003 |
| 6611275 | Method of and apparatus for communicating and scheduling change requests A method for communicating and scheduling maintenance requests, utilizing a program storage device readable by a server machine, which includes the steps of providing a maintenance request form having fields where information about a maintenance request c... | 08/26/2003 |
| 6611498 | Integrated customer web station for web based call management A Web-based call routing management workstation application which allows authorized customers to control toll free routing and monitor call center status. An architecture including one or more web servers located in a firewalled demilitarized zone (DMZ) a... | 08/26/2003 |
| 6606708 | Secure server architecture for Web based data management A double firewalled system is disclosed for protecting remote enterprise servers that provide communication services to telecommunication network customers from unauthorized third parties. A first router directs all connection requests to one or more secu... | 08/12/2003 |
| 6598167 | Secure customer interface for web based data management An integrated series of security protocols is disclosed that protect remote user communications with remote enterprise services, and simultaneously protect the enterprises services from third parties. In the first layer, an implementation of the Secure So... | 07/22/2003 |
| 6594355 | Method and apparatus for providing real time execution of specific communications services in an intelligent network System and methodology for providing real-time call processing services received at a switch in an intelligent network having one or more service nodes having originating switches for receiving a call event. The system includes a platform-independent comm... | 07/15/2003 |
| 6590967 | Variable length called number screening A system for preventing telecommunications fraud, the system comprising a database, at least one processor and related software, the at least one processor receives and stores numbers representing terminating ANIs in the database that have generated a fra... | 07/08/2003 |
