Did You Know...
...that the Band-Aid Bandage was invented by a Johnson & Johnson employee whose wife had cut herself? Earl Dickson's wife was rather accident prone, so he set out to develop a bandage that she could apply without help. He placed a small piece of gauze in the center of a small piece of surgical tape, and what we know today as the Band Aid bandage was born!
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| Number | Title | Issue Date |
| 8095414 | Performance optimization In embodiments, the present invention is directed to methods of aligning an agent's compensation with an organization's goals, incentivizing an agent to improve their performance, and managing an agent. In one embodiment, the present invention includes defining a pe... | 01/10/2012 |
| 8086482 | Performance optimization In embodiments, the present invention relates to methods and systems for monitoring performance of employees, contractors and other agents employed to perform tasks on behalf of a company, business organization or other entity. In an embodiment, the present inventio... | 12/27/2011 |
| 7991824 | Secure computer working environment utilizing a read-only bootable media A read-only bootable media is provided in which a remote agent loads the read-only bootable media onto a computer. The read-only bootable media provides a customized operating system that is run in the computer's volatile memory. The read-only media also disables an... | 08/02/2011 |
| 7920693 | Home agent access in call routing management based on caller language Call center management with at home agent access based on caller language is provided herein. Calls from customers of a client are received at an interactive voice recognition (IVR) system, which determines a language of the caller by detecting the language or langu... | 04/05/2011 |
| 7881454 | Integrated call management In embodiments, the present invention is directed to methods of handling calls received from customers. In one embodiment, the method includes receiving a call from a customer who called a promotional telephone number. The phone call is connected to an IVR system. T... | 02/01/2011 |
| 7658327 | Virtual retail assistant The present invention, as embodied in the claims, relates to customer care management via a communications systems and methods including, in embodiments, a combination of automated and human services to be provided to a customer in a retail store environment in real... | 02/09/2010 |
| 7558382 | Monitoring service personnel An approach for monitoring interaction between individuals engaged in a communication session is disclosed. The individuals are described herein as a customer service representative and a customer and the communication session is accomplished over a communication ne... | 07/07/2009 |
| 7496053 | Web-based visual development environment A system and method for the rapid and visual web-based development of web-based customer service applications which render rich graphical user interfaces emulating the controls common to traditional desktop applications is disclosed. The rich user interface applicat... | 02/24/2009 |
