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| Number | Title | Issue Date |
| 7707036 | Voice review of privacy policy in a mobile environment Systems and methods for providing aural review of a privacy policy are disclosed. Generally, a first version of a privacy policy is retrieved. A natural language version of the privacy policy is then retrieved based on at least one user preference and an audio repre... | 04/27/2010 |
| 7450695 | Method and system for routing calls based on a language preference Systems and methods for processing a call are disclosed. Generally a stored indication of a user's language preference is accessed in response to receipt of a call initiated by the user. The call is then routed to a location based on the stored indication of the use... | 11/11/2008 |
| 7433456 | Monitoring and overriding features for telephone service system A system and method are disclosed for a user to monitor and/or override a forwarded call. Typically, the forwarded call was initially an incoming call from a caller to the user and thereafter forwarded to a remote service system, such as a remote messaging system. T... | 10/07/2008 |
| 7415502 | Method and system for intelligent routing based on presence detection A message, which is to be routed to one of a plurality of authorized parties comprising a first authorized party and a second authorized party, is received by a routing system. A Web service is polled to detect for a presence of the first authorized party. After det... | 08/19/2008 |
| 7415007 | Method and system of screening and control of telephone calls while using a packet-switched data network A Call Alerting and Control System is provided in a communication environment to allow an Internet user (“user”) approximately real-time monitoring of information about an incoming call from a calling party while maintaining a connection with the Internet. The m... | 08/19/2008 |
| 7372954 | Method for NPA split processing A system and method for numbering plan area (NPA) split processing is disclosed. In one implementation, a query is received during a permissive dialing period. The query comprises a destination location that is associated with a first NPA. It is determined whether a... | 05/13/2008 |
| 7346130 | Joint demodulation using a Viterbi equalizer having an adaptive total number of states A desired signal and at least one interfering signal are joint demodulated with a Viterbi equalizer having an adaptive total number of states. The total number of states is based on channel impulse response (CIR) coefficients associated with the desired signal and t... | 03/18/2008 |
| 7286656 | Method and system for displaying customer information According to one embodiment of the invention, a method for displaying information is provided. The method includes providing an identity information section, a product information section, and a notes section. The method also includes identifying a plurality of cate... | 10/23/2007 |
| 7272645 | Method of improving the reliability of peer-to-peer network downloads A method of improving the reliability of peer-to-peer network downloads includes the steps of initiating a search from a client on a peer-to-peer network (152). Next, a list of servers is downloaded that satisfies the search (154). At least one of the ... | 09/18/2007 |
| 7272222 | System and method for processing complaints A method and system for automating customer slamming and cramming complaints includes an automated reporting system having one or more receiving devices and a complaint module. Customers who want to report a slam or cram access the automated reporting system and rep... | 09/18/2007 |
| 7251373 | Multi-point predictive foveation for bandwidth reduction of moving images A scene of an image sequence is compressed using a number of foveation zones, each foveation zone being weighted based on a probability of a viewer looking at a corresponding portion of the first scene. Another scene of the image sequence is compressed using a diffe... | 07/31/2007 |
| 7246062 | Method and system for voice recognition menu navigation with error prevention and recovery A method and system for error prevention and recovery of voice activated navigation through a menu having plural nodes provides situation dependent utterance verification by relating confirmation to utterance determination confidence levels. In one embodiment, a hig... | 07/17/2007 |
| 7242938 | Mobile assisted handoff system and method A system and method for improved mobile assisted handoff in a digital cellular communication system that gives the mobile station the ability to synchronize to candidate base station transmissions in order to read the transmitted digital voice color code (DVCC) of t... | 07/10/2007 |
| 7231741 | Mobile cellular telephone tower A mobile cellular telephone tower comprises a self-propelled base and a tower connected to the base. The tower includes a base segment and at least a first extendable segment operatively connected to a second extendable segment. A winch is connected to the base, and... | 06/19/2007 |
| 7224790 | Method to identify and categorize customer's goals and behaviors within a customer service center environment A method is provided that identifies and categorizes the reason a customer contacts a customer service center, i.e. the customer's goal or problem. In addition, the method allows the customer to be categorized into a set of behavior-based groupings. This integration... | 05/29/2007 |
| 7215757 | System and method to provide automated scripting for customer service representatives A disclosed method provides automated scripting to guide a customer service representative (CSR) in handling a call from a customer. Operations within the method may include displaying products and two or more purpose classifications for selection by the CSR. The pu... | 05/08/2007 |
| 7206744 | Voice review of privacy policy in a mobile environment A wireless mobile station transmits a request to a Platform for Privacy Preferences (P3P) Web site for an XML version of the site's privacy policy. If the mobile station's user preferences are set to audio, the mobile station transmits a request to the Web site for ... | 04/17/2007 |
| 7206398 | System and method for forwarding call from disconnected telephone number to new telephone number A new service destination determination switching system is provided for a telecommunications environment in which a called party has discontinued an old service destination and obtained a new service destination. The new service destination determination switching ... | 04/17/2007 |
| 7200415 | Communications system having pre-defined calling group A communications system having a pre-defined calling group with a plurality of members is disclosed. A plurality of personal communication devices (PCDs) each have a system ID and a group ID, and each member of the group is assigned one of the PCDs. The system ID an... | 04/03/2007 |
| 7194082 | Local number portability cross connect switch network A cross-connect switch (16) for implementing local number portability between a current local service provider originating switch (14) and a desired local service provider ported switch (18). The cross-connect switch (16) is connected in ... | 03/20/2007 |
| 7190767 | Telecommunications line test extension apparatus A method, apparatus and system is provided for testing a communications line. The method comprises removing a repeater from an access case connected to a telecommunications line, connecting a test adapter to the access case and a test extension apparatus to the test... | 03/13/2007 |
| 6813339 | Telecommunications line test extension apparatus An apparatus is provided for testing a communications line. The apparatus comprises a spool having at least eight terminals, and a length of wire wound on the spool. The wire has at least four subpairs of wires, each of which has opposite ends. A first end of each o... | 11/02/2004 |
| 6711251 | Local number portability cross connect switch and method A cross-connect switch for implementing local number portability between a current local service provider originating switch and a desired local service provider ported switch. The cross-connect switch comprises an Originating Dial Tone (ODT) port, a Ported Dial Ton... | 03/23/2004 |
