Quotables
"It is my heart-warmed and world-embracing Christmas hope and aspiration that all of us, the high, the low, the rich, the poor, the admired, the despised, the loved, the hated, the civilized, the savage (every man and brother of us all throughout the whole earth), may eventually be gathered together in a heaven of everlasting rest and peace and bliss, except the inventor of the telephone. "
Mark Twain ; Christmas greetings, 1890
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| Number | Title | Issue Date |
| 7895350 | N-way data stream splitter The invention relates to separating data from a data stream. More specifically the invention relates to pre-registering tags and destinations for data marked with the particular tag. The invention also relates to sending a data sub-stream to a destination according ... | 02/22/2011 |
| 7881439 | Cross-channel communication of data collected by channel-specific user interfaces A method, system, computer system and computer program product to interact with a user of a computer system or service via more than one communication channel, such as a telephone channel and a web channel. A determination can be made based upon information gathered... | 02/01/2011 |
| 7809536 | Model-building interface A method, system, computer system, and computer-readable medium to provide an interface for defining a model of a particular functionality of an information processing system. Intelligent models can be defined that can be used by an application to discover actual re... | 10/05/2010 |
| 7765281 | Large-scale targeted data distribution system A method, system, computer system and computer program product to distribute data to arbitrarily large subsets of a very large client base, with each client computer system running client software referred to as an agent. The data distribution system uses minimal se... | 07/27/2010 |
| 7760857 | Remote computer system and related equipment diagnostics using data gathered over a telephone channel A method, system, computer system and computer program product to remotely diagnose a problem with a computer system or related equipment using data provided by a user of the computer system via telephone. A signal including speech and/or DTMF tones is received via ... | 07/20/2010 |
| 7353295 | Distributed services architecture through use of a dynamic service point map An information management system within a client/server based computer system is disclosed. The information management system manages information as to the dynamic locations and continuous changes relating to services offered within the computer system. The informat... | 04/01/2008 |
| 7334038 | Broadband service control network Services are provided in an architecture utilizing a framework of standardized interconnection mechanisms that allow for the dynamic addition of new services that meet rules for the distributed services network. Likewise, new agents may readily be added to the netwo... | 02/19/2008 |
| 6999990 | Technical support chain automation with guided self-help capability, escalation to live help, and active journaling A method for automated technical support in a computer network having a client machine, and at least one server from which live help is available. The method begins initiates a guided self-help session in response to entry by a user of a problem area and description... | 02/14/2006 |
| 6871345 | Self managing software agents with introspection A system and method is described for managing plugin program components through encapsulation in a self managing agent that supports introspection for installation. An agent evaluator engine at the host machine interrogates the introspective interface for the agent ... | 03/22/2005 |
