Did You Know...
...Chester Carlson was a patent agent who tired of having to make multiple copies of patent applications using the only duplication method available at the time: carbon paper. In 1959 he came up with a new copying system and took it to IBM for evaluation. The "experts" at IBM determined potential sales to be only 5,000 units because people wouldn't want to use a bulky machine when they had carbon paper. Carlson's invention was the xerography process, the company founded on the system is Xerox.
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| Number | Title | Issue Date |
| 7092509 | Contact center system capable of handling multiple media types of contacts and method for using the same A contact center system and method employing a plurality of agent workstations, and which includes a queuing component, capable of receiving contacts of different media-types, such as telephone calls, e-mails, facsimiles, web chat, voice over internet protocol, and ... | 08/15/2006 |
| 6337906 | Apparatus and method for coupling an automated attendant to a telecommunications system An apparatus and method for coupling an automated attendant to a telecommunications system. The apparatus includes a switching device which establishes connection between a plurality of trunk lines of an existing telecommunications system and a plurality ... | 01/08/2002 |
| 5670957 | Methods for communicating with a telecommunications device for the deaf An automatic telephone answering system employs a switch activated by any of several techniques to select a language for communication with a caller. A single matrix determines the content of a message to be generated in response to input from the caller.... | 09/23/1997 |
| 5541981 | Automated announcement system An automated announcement system allows messages to be played on a public address system and/or displayed on a display device in accordance with a predetermined schedule, which can be modified automatically to maintain a predetermined minimum interval bet... | 07/30/1996 |
| 5499285 | Automated telephone system with TDD capability An automatic telephone answering system employs a switch activated by any of several techniques to select a language for communication with a caller. A single matrix determines the content of a message to be generated in response to input from the caller.... | 03/12/1996 |
| 5481589 | Detection of TDD signals in an automated telephone system An automatic telephone answering system employs a switch activated by any of several techniques to select a language for communication with a caller. A single matrix determines the content of a message to be generated in response to input from the caller.... | 01/02/1996 |
| 5463684 | Telecommunications system for transferring calls without a private branch exchange A telecommunications system is configured using a personal computer (PC) and voice processing boards in its expansion slots. The boards have ports to interface with telephone lines. The PC is programmed to establish telephone connections between the syste... | 10/31/1995 |
| 5388146 | Automated telephone system using multiple languages An automatic telephone answering system employs a switch activated by any of several techniques to select a language for communication with a caller. A single matrix determines the content of a message to be generated in response to input from the caller.... | 02/07/1995 |
| 5125023 | Software switch for digitized audio signals A method and apparatus are described for permitting conferencing in an automatic telephone information system by utilizing shared circular memory buffers incorporated in voice processing boards inserted in expansion slots in a PC to transfer speech from o... | 06/23/1992 |
