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| Number | Title | Issue Date |
| 8171420 | Automatic management of the visual space while performing a task A graphical user interface and method for displaying on an agent's desktop. The graphical user interface of the present invention being capable of automatically displaying, in a designated area, a managed application according to a workflow. The graphical user inter... | 05/01/2012 |
| 7664014 | High availability VoIP subsystem A high availability VoIP system interfacing with a PSTN or other TDM network to provide higher availability and better failure recovery wherein the high availability VoIP system includes a plurality of gateways coupled to at least one hub and a proxy table and a cal... | 02/16/2010 |
| 7616742 | Bandwidth reduction in a VoIP network using music on hold The present invention is a method and system for reducing bandwidth usage in a voice over internet protocol (VoIP) network that uses holding sounds such as music or announcements. When a customer call enters the network through a gateway, the call is received by a m... | 11/10/2009 |
| 7568001 | Escalated handling of non-realtime communications A system and method of escalating non-realtime communications entering a Contact Center. The present invention removes communications that may initially be viewed as requiring deferred assistance, such as those near missing their SLA or those determined to require i... | 07/28/2009 |
