Bizarre Patents
System for magnetically attaching templeless eyewear to a person
A system of eyewear that eliminates the need for hinges on the frames of the eyewear.
PatentStorm News
Make the Most of Our Site
See this month's Top Inventors and Most Cited Patents.
Stay on top of the latest innovations by subscribing to an RSS feed.
Registered users: Manage your profile.
| Number | Title | Issue Date |
| 8050955 | Method for forecasting and managing multimedia contacts Multimedia contacts are forecasted, propagated, and managed for each period in a range. The number of contacts received in a period is forecasted using historical methods and is propagated to succeeding periods based on the business goals, such as how quickly a cert... | 11/01/2011 |
| 7848947 | Performance management system A performance management system (1) has a database (9) with KPI (10), Results & Ratings (11), and configuration date (12) tables. Configuration functions (8) configure the system to the environment and information management... | 12/07/2010 |
| 7720706 | Method and system for providing performance statistics to agents A method and a system for providing and presenting performance statistics to an agent. A further embodiment of the present invention provides performance comparison reporting between an agent and an agent data group and/or a management unit. This is achieved by coll... | 05/18/2010 |
| 7383199 | Method for forecasting and managing multimedia contacts Multimedia contacts are forecasted, propagated, and managed for each period in a range. The number of contacts received in a period is forecasted using historical methods and is propagated to succeeding periods based on the business goals, such as how quickly a cert... | 06/03/2008 |
| 7203655 | Method and system for providing performance statistics to agents A method and a system for providing and presenting performance statistics to an agent. A further embodiment of the present invention provides performance comparison reporting between an agent and an agent data group and/or a management unit. This is achieved by coll... | 04/10/2007 |
| 7085728 | Method for forecasting and managing multimedia contracts Multimedia contacts are forecasted, propagated, and managed for each period in a range. The number of contacts received in a period are forecasted using historical methods and are propagated to succeeding periods based on the business goals, such as how quickly a ce... | 08/01/2006 |
| 7058589 | Method and system for employee work scheduling A method is provided for assigning a group of agents to a plurality of available schedules, including determining preferences for a plurality of factors for each agent. Each agent provides an order of importance for the plurality of factors. For each factor, a diffe... | 06/06/2006 |
| 6970829 | Method and system for skills-based planning and scheduling in a workforce contact center environment A method of forecasting, allocating and scheduling in a single or multi-site skills-based contact or call center environment organized into a hierarchy of zero or more business units at a first, upper level, one or more contact types at a second, intermediate level,... | 11/29/2005 |
| 6192346 | Vacations and holiday scheduling method and system having a bidding object which enables employees to bid and prevent from bidding if higher priority employees have not bid The present invention provides a vacation and holiday scheduling system. The system includes a variety of objects to assist a business in controlling and managing the scheduling of vacations by their employees and for assisting the employees in bidding on... | 02/20/2001 |
| 6115746 | Distributed control of AIN and non-AIN switches and resources in an advanced intelligent network An apparatus for use in an advanced intelligent network (AIN) having a service control point (SCP) . The apparatus includes a number of functional components "abstracted" into a control hierarchy including a rules engine, one or more enhanced service appl... | 09/05/2000 |
| 6044355 | Skills-based scheduling for telephone call centers A method for scheduling personnel (e.g., agents) in a work environment based on personnel "skill" levels. The method facilitates true skills-based scheduling of agents in a telephone call center using a simulation tool to predict what fraction of schedule... | 03/28/2000 |
| 5911134 | Method for planning, scheduling and managing personnel A method for planning, scheduling and managing personnel in an environment in which there is a varying workload by time of day and by day of week to be staffed with a team having a variable number of servers. The method begins by organizing the team of se... | 06/08/1999 |
| 5590188 | Rules-based call routing A method, using a call processor, for selecting one of a plurality of call centers in a telephone network. The method begins by generating a routing plan comprising one or more rules that control how calls are to be distributed among the call centers. For... | 12/31/1996 |
| 5289368 | Force management system user interface A force management system includes a unique management display system for managing server schedules during a forecast time period. The system generates a schedule management screen which includes a timescale and a set of schedule activity codes for each s... | 02/22/1994 |
