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Assignee: Dytel Corporation


Location: Schaumburg, IL
No. of patents: 13

NumberTitleIssue Date
5166974Interactive call processor to facilitate completion of queued calls
Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the calling parties. The queued calling parties can also reac...
11/24/1992
5109405Automated call screening
A method for facilitating call completions utilizing a call identification telephone number which is transmitted along with an incoming call. A user of the call processor of the invention can program a list of anticipated or preferred call identification ...
04/28/1992
5099509Integration of voice store and forward facility
Call completion apparatus is disclosed for enhancing the integration of voice store and forward facilities with calling parties attempting to complete telephone calls to a telephone switching system. The call completion equipment intercepts incoming calls...
03/24/1992
5029196Automated call screening
A method for facilitating call completions utilizing a call identification telephone number which is transmitted along with an incoming call. A user of the call processor of the invention can program a list of anticipated or preferred call identification ...
07/02/1991
5027384Personalized automatic call routing
A user programmable telecommunication system for allowing calling parties to select optional call completion destinations during busy and no-answer status conditions. A telephone user can program the system to provide personalized voice responses to calli...
06/25/1991
5020095Interactive call distribution processor
Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the calling parties. The queued calling parties can also reac...
05/28/1991
4975941Call processor for facilitating call completions
Disclosed is an intercept system for integrating the personalized services of switchboard attendants associated with on-premises PBX switching systems with the capabilities of the intercept system for allowing calling parties the opportunity to complete t...
12/04/1990
4955047Automated attendant with direct inward system access
Apparatus (24) for connecting an outside caller (10) to an extension (14) of a local exchange (16) having a direct inward system access (DISA) feature includes a processor (90) and a memory (93) coupled to the processor (90) for storing at least one prede...
09/04/1990
4935958Busy/no-answer call completion equipment
Apparatus for recognizing a telephone call supervision signal by comparing its frequency and cadence to the frequency and cadence of a previously learned call supervision signal is provided as part of call completion equipment (10). Call progress tone det...
06/19/1990
4922526Automated access facilities for use with key telephone systems
A call processor (32) for intercepting incoming calls to a key telephone system (10) and returning a message to a calling party. A digital message storage unit (48) stores messages associating called parties with respective pseudo-telephone numbers so the...
05/01/1990
4850012Automated access facilities for use with key telephone systems
A call processor (32) for intercepting incoming calls to a key telephone system (10) and returning a message to a calling party. A digital message storage unit (48) stores messages associating called parties with respective pseudo-telephone numbers so the...
07/18/1989
4809321Busy/no-answer call completion equipment
Call completion equipment (10) is disclosed for use with a switching system (14) for assisting callers to complete telephone calls thereto. If a primary destination telephone set (16) is busy or does not answer, a message is transmitted from a message sto...
02/28/1989
4696028PBX Intercept and caller interactive attendant bypass system
Disclosed is an intercept system for integrating the personalized services of switchboard attendants associated with on-premises PBX switching systems with the capabilities of the intercept system for allowing calling parties the opportunity to complete t...
09/22/1987
 
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