Did You Know...
...that power steering was invented by independent inventor Francis W. Davis? As chief engineer in the 1920s of the truck division of the Pierce Arrow Motor Car Company, he saw how hard it was to steer heavy vehicles. So that he would be able to keep the profits from his future invention, Davis left his job, rented a small engineering shop in Waltham, Mass., and developed a hydraulic power steering system that led to power steering.
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| Number | Title | Issue Date |
| 8160211 | System and method for IVR signature detection and event management An IVR signature detection and event management system facilitates real-time discovery and notification of abnormal behavior within an IVR system. The system collects metrics associated with usage of the IVR system. The system uses the collected metrics to define a ... | 04/17/2012 |
| 7787601 | System and method for IVR signature detection and event management An IVR signature detection and event management system facilitates real-time discovery and notification of abnormal behavior within an IVR system. The system collects metrics associated with usage of the IVR system. The system uses the collected metrics to define a ... | 08/31/2010 |
| 7599861 | System and method for closed loop decisionmaking in an automated care system There is disclosed a system functional for operating and updating an interactive voice response self care system which utilizes various types of models. The system is capable of improving the performance of the self care system through updating the models used in th... | 10/06/2009 |
| 6744881 | System and method for automated customer calling A system and method for providing an operator with automated calling functions allows the operator to be on the line when a customer call is placed so that a sales call can begin immediately if a customer answers the call. The system and method could be configured s... | 06/01/2004 |
| 6718017 | System and method for creating and controlling interactive voice response applications A system and method allows a customer company to create, modify and control interactive voice response (IVR) applications from a remote location. In one embodiment, a first IVR application is used to develop, modify and/or control a second IVR application. The first... | 04/06/2004 |
| 6650736 | System and method for automated third party verification A system and method for performing independent third party verification utilizes an automated system for posing questions to a customer and for recording and analyzing the customer's responses to those questions. The system could include a voice synthesiz... | 11/18/2003 |
| 6611898 | Object-oriented cache management system and method The present invention is directed toward a system and method for caching data for multiple processes. The system utilizes a data storage device, and has at least one process adapted to utilize data stored in that data storage device. A component is used, ... | 08/26/2003 |
| 6606374 | System and method for recording and playing audio descriptions A system for recording an audio description of an item that may be offered for sale over the Internet makes use of an Interactive Voice Response (IVR) system. A user wishing to make an audio recording accesses the IVR system via a telephone or a computer,... | 08/12/2003 |
| 6137870 | System for providing caller information to called party via call standard data field A system is described in which a standard data field in a telephone system call format, such as ASI and/or dials number is changed to reflect caller and/or call specific information. The caller and/or calls specific information is made available to a call... | 10/24/2000 |
| 6122632 | Electronic message management system An electronic message, or e-mail, management system having a digital computer for accepting e-mail messages; a program interface for automatically transferring received electronic messages to a database; a structured database for storing the received elec... | 09/19/2000 |
| 5966429 | Telephone transaction processing as a part of a call transport A telephone transaction processing system is disclosed. Processing of telephone transactions, such as credit card transactions, financial account debiting, or information collection, is facilitated by an agent that may be integrated into the transport of ... | 10/12/1999 |
