Assignee: Avaya, Inc.

Location: Basking Ridge, NJ
No. of patents: 30

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Number	Title	Issue Date
8151339	Method and apparatus for implementing filter rules in a network element Multiple non-conflicting actions associated with filter rules may be located and applied to a packet using a single ACL lookup by causing action records to be created from ACEs in the ACL, and then causing the ACL lookup to return the action record rather than any o...	04/03/2012
8098656	Method and apparatus for implementing L2 VPNs on an IP network MP-BGP VPN infrastructure based on IETF RFC 4364/2547 is used to configure a layer 2 VPN on an IP network. VRFs for the VPN are configured on Ethernet switches and service IP addresses are associated with each configured VRF. The service IP addresses are exchanged t...	01/17/2012
8082297	Method and apparatus for managing communication between participants in a virtual environment A method and apparatus for managing communication between participants in a virtual environment enables the participants to elect to automatically connect with each other via a preferred communication mechanism, manually connect with each other, or choose not to con...	12/20/2011
8068824	Automated reconnection of interrupted voice call session Techniques are disclosed for automatically reconnecting an interrupted voice call session. For example, a method for use in a communication system switch for managing a call session between a first device and second device includes the following steps. The first dev...	11/29/2011
8059807	Keyword alerting in conference calls A conferencing system is disclosed in which a participant to a conference call can program the embodiment to listen for one or more “keywords” in the conference call. The keywords might be a participant's name or words associated with him or her or words associa...	11/15/2011
8036370	Directly contactable call center agents Contact centers typically have an entry process to receive incoming contacts and distribute those appropriately amongst agents associated with the contact center. This entry process is often complex and time consuming. This invention allows users of the contact cent...	10/11/2011
7983243	System and method for increasing call capacity for a wireless local area network A system for increasing the call capacity of an access point in a WLAN that determines whether a maximum total voice path delay would be exceeded if the packetization delay is increased for packets in a call. In the event that the packetization delay can be increase...	07/19/2011
7929420	Method and apparatus for learning VRRP backup routers A method and apparatus for learning the identity of VRRP backup router(s) for a VRRP master router enables the identity of VRRP backup routers to be determined quickly on demand, or enables a table of VRRP master and backup routers to be established over time. A VRR...	04/19/2011
7907595	Method and apparatus for learning endpoint addresses of IPSec VPN tunnels Customer Edge (CE) network elements can automatically learn IPSec tunnel endpoints for other CEs connected to sites in a Virtual Private Network (VPN) so that manual configuration of IPSec tunnel endpoints is not required and so that a centralized database of IPSec ...	03/15/2011
7899671	Recognition results postprocessor for use in voice recognition systems Systems and techniques for analyzing voice recognition results in order to improve efficiency and accuracy of voice recognition. When a voice activated module undertakes a voice recognition attempt, it invokes a voice recognition module that constructs a list of voi...	03/01/2011
7822019	Direction of communications sessions to contact centers A communications session directed at a group of contact centers is held outside the contact centers at an IVR server, while the requirements of the session are determined. A request is formulated specifying the requirements, and this request is sent to a web service...	10/26/2010
7821957	Acknowledgment of media waveforms between telecommunications endpoints An apparatus and method are disclosed that enable a first telecommunications endpoint to ensure that a second endpoint is receiving the first endpoint's packet stream transmissions with a satisfactory waveform quality. When the second endpoint receives the packet st...	10/26/2010
7769161	Contact center One problem faced by contact center providers is how to most effectively balance limited contact center resources against the need to provide good customer service. The present invention addresses this problem by enabling a contact center to use external resources s...	08/03/2010
7752449	System and method for generating a non-repudiatable record of a data stream A system and method for generating a non-repudiatable record of a communications data stream is provided, which is applicable to real-time and quasi-real-time data streams. A binary communication data stream is captured and segmented into defined frames. A key frame...	07/06/2010
7743169	Multi-phase detection algorithm A method for processing data in the form of a stream of messages regarding, for example, stock price information, implemented using a computer system wherein the data may arrive at a rate faster than the computer system can process individual messages. Each message ...	06/22/2010
7743136	Frequency-table-based storage for network performance data A network services system (100) uses frequency tables (300) to store real-time network performance data such as delay, jitter, loss, loss burstiness, and mean opinion score (MOS) for a real-time communications protocol such as the Real Time Protocol (R...	06/22/2010
7742580	Methods and apparatus for context and experience sensitive prompting in voice applications Systems and techniques for improved user prompting. A system according to one aspect of the invention includes a central server hosting various modules providing services to users. The modules suitably employ voice recognition in order to interpret user inputs. Each...	06/22/2010
7719958	Method and apparatus for enabling multicast over split multilink trunking Multicast traffic may be routed using DVMRP or PIM over a Split MultiLink Trunk (SMLT). Network elements on the split side of the SMLT are interconnected by an Inter-Switch Trunk (IST) to enable them to exchange control messages associated with the multicast. When a...	05/18/2010
7716338	Rehoming via tunnel switching The present invention provides a tunnel access server facilitating communications between a user element and protected network resources, wherein a tunneling session is established between the tunnel access server and the user element. To allow the user element to s...	05/11/2010
7698366	Method and apparatus for facilitating the transportation of medical images on a communication network A method and apparatus for facilitating the transportation of medical images on a communication network includes a medical image transport service (MITS) that may be used to set policy associated with the delivery of medical images on the network. The MITS may be co...	04/13/2010
7697454	Method and apparatus for controlling the dissemination of routing information on a communication network The propagation of link state advertisements (LSAs) is limited by defining a propagation radius on the network, measured by sum of link cost, or using another metric. By limiting the distance a LSA will propagate on the network it is possible to limit LSA traffic on...	04/13/2010
7689916	Automatically generating, and providing multiple levels of, tooltip information over time A tooltip is updated dynamically as a user continues to hover a cursor over any displayed item for which additional information is available. The initial tooltip is terse or has one type of information, while the updates add more or substitute different information....	03/30/2010
7689906	Technique for extracting data from structured documents The present invention discloses a technique for extracting data from a file. In accordance with the present invention, a request to extract one or more data records from the file is received. The data records within the file are identified, without using prior knowl...	03/30/2010
7684333	Reliable quality of service (QoS) provisioning using adaptive class-based contention periods A method and system for allocating bandwidth of a wireless channel to different types of traffic includes partitioning the bandwidth of the wireless channel into a plurality of contention periods. Traffic flows are associated with access categories, and one or more ...	03/23/2010
7672965	Finite-state machine augmented for multiple evaluations of text A process performs multiple evaluations of text simultaneously. There are multiple counters, each with pattern-amount pairs. The pattern-amount pairs are accumulated into a single finite-state machine, with each state having a list of (counter, value) pairs instead ...	03/02/2010
RE41030	System and method of network independent remote configuration of internet server appliance A server appliance self-adaptively configures to the operating parameters of a communications network to enable remote configuration control exclusively via the communications network. The server appliance includes a host computer system including a network interfac...	12/01/2009
7599913	Time series monitoring system A time series monitoring system, implemented in software, executes persistent queries on multiple input time series, handling high data throughput with low response time. The system supports dynamic management of time series, of windows in time series, and of persis...	10/06/2009
7593849	Normalization of speech accent A normalizer (100, 300) of the accent of accented speech modifies (210, 410) the characteristics of input signals that represent the speech spoken in an individual voice with an accent to form output signals that represent the speech spoken in the same...	09/22/2009
7580510	Peer to peer voice over IP network with distributed call processing A network device has a voice mail module adapted to provide voice mail functionality for calls of a first type directed to the network device. The calls of the first type are originally intended for the network device. The voice mail module also provides voice mail ...	08/25/2009
7577150	Peer discovery Upon initial connection of a peer to a peer-to-peer network, the peer notifies other peers of its connection to the network. The peer receives existence notifications from other peers and may use them to create a list of the peers on the network, which may be sorted...	08/18/2009

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Assignee: Avaya, Inc.