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...that Kleenex tissue was originally designed to be a gas mask filter? It was developed at the beginning of World War I to replace cotton, which was then in short supply as a surgical dressing.
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| Number | Title | Issue Date |
| 8185947 | System, method and apparatus for securely exchanging security keys and monitoring links in a IP communications network The present invention provides a system, method and apparatus for securely exchanging security keys and monitoring links in an IP communications network. The apparatus is disposed between the local device and the remote device and receives a security key associated ... | 05/22/2012 |
| 8184790 | Notification of dropped audio in a teleconference call A method enables a participant in a conference call to monitor, as he is speaking, whether his speech is getting through to the other participants. A teleconference bridge receives audio signals from a group of telecommunications endpoints that are involved in a con... | 05/22/2012 |
| 8184587 | System and method for measuring round trip delay of voice packets in a telephone system Systems and methods measure a round trip delay of voice packets through a telephone system that includes a plurality of cabinets connected through a network. Each cabinet includes a link for communicating with other cabinets through the network by passing informatio... | 05/22/2012 |
| 8184546 | Endpoint device configured to permit user reporting of quality problems in a communication network An IP telephone or other endpoint device in a network is configured to support a reporting mode of operation that may be entered, for example, responsive to user entry of a report command via a user interface of the endpoint device. In one aspect, the endpoint devic... | 05/22/2012 |
| 8180722 | Method and apparatus for data mining within communication session information using an entity relationship model Methods and apparatus are provided for analyzing user activity and for recording such user activity in an entity relationship model. A network is searched for materials associated with a user and content analysis techniques are performed on the associated materials ... | 05/15/2012 |
| 8180650 | Use of location awareness to request assistance for a medical event occurring in a healthcare environment A method of requesting assistance for a medical event occurring in a hospital. The method comprises receiving data regarding a location of the medical event; receiving data regarding a type of the medical event; receiving data regarding at least one wirelessly detec... | 05/15/2012 |
| 8180044 | Semantic contact center management A semantic contact center management method and system is provided in which the resources of a contact center (including agents and contacts) are represented as resources connected by properties such as skills and shared prior interactions. Contacts are allocated to... | 05/15/2012 |
| 8179889 | SIP servlet applications co-hosting Methods, devices, and systems are provided for allowing a single machine, such as a server, to co-host multi-SIP Archive (SAR) applications offering SIP servlet based products. The concept of a Root Application Router is introduced that is adapted to coordinate othe... | 05/15/2012 |
| 8179804 | Internal/external network identifier Methods, devices, and systems are provided for marking one or more entities of a call as internal/external such that certain call features can be invoked by servers and other devices residing behind a gateway. More specifically, entities of a call can be marked as i... | 05/15/2012 |
| 8176159 | Habit-based authentication A method for authentication is disclosed. During use, the observed usage of the device is compared to an expected pattern of usage of the device. Deviation between the observed and expected usage indicates that the user might not be authorized to use the device. If ... | 05/08/2012 |
| 8176154 | Instantaneous user initiation voice quality feedback A system for providing a high communications quality is provided. The system comprises: (a) an input operable to receive a message from at least one of first and second network nodes 200 and 204, the first and second network nodes communicating with on... | 05/08/2012 |
| 8176086 | Methods and apparatus for determining a presence of a user Methods and apparatus are disclosed for collecting presence information about a user from one or more presence sources associated with the user, such as applications, devices and locations. A presence agent is associated with each presence source; and the presence a... | 05/08/2012 |
| 8175757 | Self-cleaning chassis A temperature control system and methods that remove dust or debris from inside an electrical equipment chassis are provided. One or more fans are placed in or near the exterior of the chassis. The fans are operated either in reverse, forward, pulsing, or reverse pu... | 05/08/2012 |
| 8175254 | Prediction of threshold exceptions based on real time operating information A contact center includes a real time threshold prediction module that determines that a selected performance measure will, during a future time interval, likely cross a selected threshold and, in response, performs at least one of the following operations: (i) dete... | 05/08/2012 |
| 8175233 | Distributed cache system An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a communication server that couples among networks of different types,... | 05/08/2012 |
| 8174287 | Processor programmable PLD device A device including a PLD with at least one interface logic block connection for passing data between (i) a bus arranged for receiving data from an external processor and (ii) at least one I/O register connected with a JTAG interface of the PLD, wherein said interfac... | 05/08/2012 |
| 8171305 | Method for authorizing a telephone transaction and local node The invention relates to a method for authorizing a telephone transaction and in particular an access to a database through a user in a telecommunication network, said telecommunication network comprising a user interface, an access control for the database and an a... | 05/01/2012 |
| 8170182 | Enhanced call tracing Methods, devices, and systems are provided for employing an efficient call tracing algorithm. Messages may be filtered according to an initial filter criteria, then messages that meet the initial filter criteria are analyzed to develop a secondary filter criteria. T... | 05/01/2012 |
| 8169901 | Method and apparatus for controlling access to a media port The present invention is directed to protecting media packet processors from rogue or malicious data packet flows. According to the present invention, feedback obtained from components of a media packet processor having information regarding media stream flows is us... | 05/01/2012 |
| 8169898 | Modular telephone A self-configuring communication system includes a portable memory device that stores personalization data. The self-configuring communication system includes a local instrument. The local instrument includes an interface for the portable memory device. The local in... | 05/01/2012 |
| 8166485 | Dynamic techniques for optimizing soft real-time task performance in virtual machines Methods are disclosed that dynamically improve soft real-time task performance in virtualized computing environments under the management of an enhanced hypervisor comprising a credit scheduler. The enhanced hypervisor analyzes the on-going performance of the domain... | 04/24/2012 |
| 8165963 | License scheme for use with stackable devices A method (300), system (100) and apparatus (200) are provided that enable selected features in a group of two or more devices. A first of the devices (102A) receives a license (306) identifying features to be enabled. The first dev... | 04/24/2012 |
| 8165773 | Destination arrival estimates auto-notification based on cellular systems The present, in one embodiment, is directed to a method for determining vehicular speeds over various travel routes that includes the steps: (a) for a plurality of mobile communication devices, determining a respective first geogra... | 04/24/2012 |
| 8165282 | Exploiting facial characteristics for improved agent selection The present invention, in one embodiment, is directed to a method for servicing customer contacts in a contact center in which customer facial features are employed in selecting and/or configuring contact center resources to service the customer. ... | 04/24/2012 |
| 8165150 | Method and system for wireless LAN-based indoor position location A method and system for position location of clients in wireless local area networks. (WLANs). The position location technique utilizes time-of-flight (TOF) measurements of signals transmitted from a client to a number of wireless access points (APs) or vice versa t... | 04/24/2012 |
| 8165030 | System and method for monitoring a network communication at multiple network layers A network monitor gets a (layer 7) media path bill of materials for a communication between two communication devices. The network monitor also gets a (layer 7) signaling path bill of materials. The media path bill of materials and the signaling path bill of materia... | 04/24/2012 |
| 8161491 | Soft real-time load balancer The present disclosure is based on a multi-core or multi-processor virtualized environment that comprises both time-sensitive and non-time-sensitive tasks. The present disclosure describes techniques that use a plurality of criteria to choose a processing resource t... | 04/17/2012 |
| 8160585 | Call-handling for an off-premises, telecommunications terminal with an installed subscriber identity module Apparatus and method are disclosed that enable an organization's enterprise-wide network to accommodate roaming wireless terminals that are affiliated with the local enterprise networks within the enterprise-wide network. An embodiment of a system is capable of hand... | 04/17/2012 |
| 8160234 | Assignment of call-center agents to incoming calls A technique is disclosed that optimizes the background noise experienced by a party who is calling into a call center. Working as part of an overall call-assignment algorithm, the technique considers the acoustic noise that is present in the vicinities of multiple c... | 04/17/2012 |
| 8160228 | Private-branch exchange that provides incoming calling extended to an off-premises terminal in the presence of a third-party application A telecommunications system is disclosed that enables a user to pair a desk set that is an extension of a private-branch exchange with a cell phone that is accessible via the Public Switched Telephone Network. One feature of the telecommunications system enables an ... | 04/17/2012 |
| 8160213 | Instant messaging and voice mail integration A method of enabling a user of an instant messaging client to forward an audio recording to another person via his or her instant messaging client is disclosed. The recipient's instant messaging client then inquires whether the recipient would like to hear the audio... | 04/17/2012 |
| 8160212 | Voicemail filtering and transcription Systems and methods for voicemail filtering and transcription are described herein. According to various embodiments, an integrated communication system performs filtering and transcription of voicemail messages (“voicemails”) and forwards the voicemails via ema... | 04/17/2012 |
| 8160079 | Local communication agent The present invention provides a local agent operating in association with a communication client. The local agent acts on behalf of the communication client to enable capabilities the communication client is not capable of providing, by serving as a liaison between... | 04/17/2012 |
| 8155672 | Scalable geo-location event processing Traditional, server-oriented architectures have focused on providing location-based services by using publish-subscribe, efficient message buses, and filtering mechanisms. However, given an enterprise's unique requirements, these techniques have offered mixed result... | 04/10/2012 |
| 8155276 | Synchronous and asynchronous brokering of IVR sessions for offline interaction and response An IVR session brokering service provides as one core mechanism, a pool of intelligent software agents residing on a cluster-able software services platform. These agents could be designed to act as stateful and customized interaction brokers for interacting automat... | 04/10/2012 |
| 8155021 | Feature interaction detection during calls with multiple-leg signaling paths Methods are disclosed for detecting feature interactions during a call that has a signaling path comprising two or more legs. In accordance with the illustrative embodiment, feature state information is maintained for each of the legs of the call and is propagated a... | 04/10/2012 |
| 8150003 | Caller initiated undivert from voicemail Once a voicemail is received, it is the onus of the recipient of the voicemail message to call the caller back when a “missed call” message is received on the phone or after the voicemail message is retrieved. While some of the more advanced voicemail systems pr... | 04/03/2012 |
| 8145945 | Packet mirroring between primary and secondary virtualized software images for improved system failover performance Packet loss at a standby server during failover results when the primary fails. There is currently always some amount of packet traffic that is inbound to the primary that is lost during the failover interval. With existing solutions, this packet loss during failove... | 03/27/2012 |
| 8145706 | Method and apparatus for automatic notification and response based on communication flow expressions having dynamic context Methods and apparatus are disclosed for automatic notification and response based on communication flow expressions having dynamic context. A message is provided from a sender to at least one recipient in accordance with a communication flow having a plurality of po... | 03/27/2012 |
| 8145474 | Computer mediated natural language based communication augmented by arbitrary and flexibly assigned personality classification systems The present invention is directed, in one embodiment, to an system that lexically analyzes a behavior-descriptive input stream to provide a tokenized equivalent, syntactically parses the tokenized equivalent to provide a parser output, semantically analyzes the pars... | 03/27/2012 |
